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Preserve at Dunwoody
- Apartments
- Atlanta, GA
About this business
Location details
8600 Roberts Drive, Atlanta, GA, 30350, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
I have been living at this community for 2 years now and I'm about to sign my renewal for another 15 months! I've seen quite a few managers but I'm soo happy to have Amber in office! She will literally bend over backwards to ensure this place feels like home for me! I have never seen Amber without a smile on her face. Thank you Amber!!
Business response:
Hi Sarah, Thank you for the lovely review. We are honored to have you as a resident for the past two years and many years to come! Please always know that all of our team members are happy to assist with any needs that may arise. We thank you for your continued residency and take pride in our community each day. Truly happy to have you! Amber Simmons Property Manager
This property is unique from the others I have seen in the Sandy Springs area. It has amazing amenity spaces like the Clubhouse and the Lake Overlook. I see myself curling up in these spaces as it grows cooler outside and reading a good book. The lovely ladies in the office have elevated any other experience I have had at surrounding locations. Amber, the Property Manager, even greeted me when I entered which made me feel like even as a someone touring, she is available for my needs. Riding through on the golf cart, the main... read more
Business response:
Hi Raymond, Thank you for your kind words and positive review of Preserve at Dunwoody! We're thrilled to hear that you appreciate our unique amenities and that our team has made a positive impression on you. We strive to provide exceptional service and a welcoming atmosphere for all our residents and visitors. If you have any further questions or need assistance, please do not hesitate to reach out to us at (770) 637-6607. We look forward to welcoming you as a resident soon! Amber Simmons Property Manager
RENTER BEWARE!! I wish I could go into detail explaining every single detail that went wrong in the 1 year I lived here, but it would be too long. DO NOT RENT HERE. When I moved in, they were not ready for me, so there was a huge fiasco with the flooring guys moving all my stuff outside to then get rained on. They agreed to pay for damages and I never received it!! $500!!! Fingernails, bandaids and dirt were caked on the carpet. Grease covered all the cabinets. THE APARTMENT WAS INFESTED with FLEAS! After a fight and letting... read more
Business response:
Hi Samantha, Thank you for taking the time to submit your online review. We greatly apologize that your experience did not meet your expectations. Your feedback is valued as we continue to better our community each day. If given the opportunity, we would love to speak about this further in attempt to rectify your final experience. Please call our office line at your earliest convenience. Thank you once more for submitting your review. We are looking forward to speaking with you soon. Preserve at Dunwoody Amber Simmons Prop... read more
This is an unsafe neighborhood! They sell you on a gated community, but my car was stolen and the gates were wide open. I asked the office if they had camera footage and they said I needed a police report. A police officer arrived on seen and was told that there is no video surveillance! Don't move to this property the staff here does not care about the community or the residents!
Business response:
Hi Justin, We apologize your experience has been anything less than stellar. We strive to provide excellent customer service and we care greatly about our community and residents. While we do have an operational gate at the community, we cannot guarantee the safety of any of our residents' personal property. We are glad to see you followed the proper steps in notifying the police. We were happy to hear that your vehicle was located in a different area and was returned to you safely. If you have additional questions, please ... read more
There is a reason this outfit has, an F with the Better Business Bureau. They earn it. Local management is very unprofessional They will add on additional charges, and if you don't pay them, they will evict you. If you call them, they will tell you to make an appointment if you walk in they will tell you to make an appointment Or hide it in the bathroom when you try to make an appointment they will tell you the manager is in meetings for the rest of the week They sneak in extra charges for services they do not perform examp... read more
Business response:
Hi Richard, Thank you for your review. We apologize your household's experience has been anything less than stellar. We strive for each resident to enjoy their time with the Preserve at Dunwoody and it saddens me this has not been the case. Please feel free to reach out to our community so we may speak on this with more details. Thank you for your feedback and have a lovely rest of your week. Amber Simmons Property Manager
I've been moving into a new place & I went back to my apartment on 12/17 to get the rest of my stuff since my lease ends on 12/21. When I got there all my lights were on and I didn't leave them on, but the front door was locked. I went up to the office and she said nobody had been in my apartment because I had no open work orders. I went back and started looking around and all my realized so much of my stuff was gone (crock pots, sheets, comforters, blenders, makeup, my shark vacuum, etc). I asked my neighbors and they said ... read more
Business response:
Hi Katherine, It is our goal for each resident to love where they live, and it saddens me this was not the experience. We appreciate the opportunity to partner through this together as your residency was valued. We wish you the best in your future endeavors. Amber Simmons Property Manager
Summary: DO NOT MOVE HERE Explanation : I've lived here for over a year and I've really tried to not leave a bad review and give them a shot at changing but it doesn't look like it's happening. Maybe if they go out of business, they'll try a bit harder to build a better relationship with their tenants. Not only are you charged for every single utility in addition to having to pay for separate utilities, the office is never available for anything. One time, I went to the office to get some in person help regarding my FILTHY s... read more
Business response:
Hi JT, Thank you for your review and communicating your concerns about previous staff. I am happy to inform you that we there are new faces in the office that are happy to assist you when you are in need. Our management has not changed recently, but staffing has. We are pleased to inform you of our new team's customer service and overall desire to ensure your stay is nothing less than stellar. When you have a moment to come to the office, we are happy to assist you in regards to any current issues. If given the opportunity,... read more
Pilot Light on the Water heater went on Wednesday July 6 sometime in the early hours of the morning. Woke up, no hot water for showers, or dishes, etc.. Put in a maintenance request to fix the hot water heater. Followed this up with a telephone call and message on the maintenance line. Tried to reignite the pilot light myself, but there was no "spark" happening. This will require having to pull panels off the lower part of the Heater and manually relight it. So I did that. I pulled the panels off, tried to relight the pilot ... read more
Business response:
Hi Kev B, I truly apologize for the service you are experiencing. We take pride with servicing our residents. We would like to resolve this matter quickly. Please contact the office so we may better to assist you.
I couldn't leave faster. It's honestly not fair to me that I am forced to give them a star. Rooming with roaches was one thing, but living in fear, paying for the imagination services department & hearing constant loud noises from construction to fireworks, wish I would've sat outside the leasing office and protested against people being scammed how I did. You deserve better for the price, for sure. The maintenance people will walk into your apartment whenever they want, knock once then wait a few seconds before knocking as ... read more
Frequently asked questions about Preserve at Dunwoody
How is Preserve at Dunwoody rated?
Preserve at Dunwoody has a 3.6 star rating with 406 reviews.
When is Preserve at Dunwoody open?
Preserve at Dunwoody is closed now. It will open on Monday at 9:30 a.m.