Birdeye Named #1 in Online Reputation Management by G2 Crowd, Again

G2 Crowd Selects Birdeye as Winner in Online Reputation Management, Enterprise Feedback Management, Surveys, and Live Chat Categories

Birdeye Named 1 In Online Reputation Management By G2 Crowd Again 1562790645183

Birdeye #1 in Online Reputation Management

Birdeye has been identified as the #1 leader in the category of Online Reputation Management, ahead of 26 competitors in the space in the recently-released G2 Crowd Summer 2019 Report. This is the second time that Birdeye has earned this #1 spot. G2 Crowd also ranked Birdeye #60 in the Best Software Companies 2019 worldwide.

Birdeye won the #1 Leader Award in Online Reputation Management in the overall category, as well as the Enterprise, Mid-Market and Small Business segments. Birdeye was also recognized with High Performer Awards in Enterprise Feedback Management, Live Chat and in Surveys.

In total, Birdeye received 23 awards in 6 different categories.

Birdeye also ranked high in a range of different customer satisfaction scores: 95% of customers said they would recommend Birdeye to others, 96% of customers ranked Birdeye highest on ease of doing business with and 93% applauded the ease of setup.

“We are honored to receive this recognition from businesses using Birdeye,” said Naveen Gupta, CEO of Birdeye. “Everyday, we help thousands of businesses, to be the best business. Today, it feels great to be the best business ourselves.”

The verdict is clear: Birdeye’s experience marketing platform has been chosen as the best way to capture, analyze and promote customer feedback from a single dashboard. Birdeye’s suite of products includes review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, social engagement, customer support ticketing, listings management, webchat, business insights, and competitive benchmarking. This offering is unmatched by any competitor, showing why Birdeye is best in class.

Here are some of the awards that Birdeye received in G2 Crowd’s Summer 2019 Report:

Online Reputation Management Awards

  • #1 Overall Leader Award
  • #1 Small Business Leader
  • #1 Mid-Market Leader
  • Momentum Leader Award
  • Enterprise Leader

Enterprise Feedback Management Awards

  • Overall Leader Award
  • Momentum Leader Award

Survey Awards

  • Momentum Leader Award
  • Overall High Performer Award
  • Small Business High Performer
  • Mid-Market High Performer

Live Chat Awards

  • Overall Leader Award
  • Small Business Leader
  • Mid-Market High Performer

G2 releases Grid and Index Reports on a quarterly basis, ranking products based on reviews gathered from their community, as well as data aggregated from online sources and social networks. Global rankings are based on overall customer satisfaction, ease of doing business with, market presence, likelihood to be recommended and number of reviews using their proprietary algorithms.

These awards underline Birdeye’s preeminent position in the global marketplace when it comes to leveraging the power of reviews and improving customer experience at scale. Currently serving more than 50,000 businesses in 8 countries, Birdeye is poised for high growth in 2019 and beyond.

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We are honored to receive this recognition from businesses using Birdeye. Everyday, we help thousands of businesses, to be the best business. Today, it feels great to be the best business ourselves.

About Birdeye

Birdeye drives business growth by getting new reviews and improving customer experience. More than 50,000 businesses use Birdeye’s all-in-one platform to effectively manage their reviews, be found online, gather customer feedback, improve operations and increase revenue. Founded in 2012, Birdeye is headquartered in Silicon Valley and led by alumni from Google, Amazon, and Yahoo. In 2019, Birdeye was ranked #60 in the “100 Best Software Companies” in the world by G2 Crowd. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.

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