Model and instrument every touchpoint via analytic tools and dashboards to
effortlessly connect with your customers at any point in their journey.
Birdeye's Natural Language Processing (NLP)
engine, Athena, converts mountains of feedback
into razor-sharp insights you can act on.
Deep sentiment analytics let you measure
performance across custom categories, discover
overarching topics, and identify root causes
driving customer sentiment.
Run NPS and CSAT surveys for different customer
segments to glean insight into reviews and ratings.
Stay on top of sentiment trends with advanced
reporting and custom alerts.
Monitor and respond to all reviews in one place.
Use Ticketing to solve problems faster and convert
detractors into promoters.
Take your overwhelming customer data and give it
to Birdeye. With all of your customer feedback in
one place, we provide you insights you can easily
understand and take action on.
Leverage these to optimize business decisions that
make customers happier, faster.
Respond to messages from Facebook Messenger,
Webchat, and text messages from one inbox.
Integrate your CRM and even differentiate
between new leads and current customers.
With Birdeye's Competitor Analysis, get the same insights into your competitors' customers that you have into your own.
Compare performance at an industry, brand, location, category, and topic level to understand where you excel and where you can improve in order to dominate the industry.
Manage all your customer feedback in one place,
streamline management with custom hierarchies
and designated user roles and permissions.
Birdeye integrates seamlessly into your existing,
work flows with custom APIs so you can optimize
customer experience without missing a beat.