Turn customer feedback into actionable insights

Customer experience is today’s battleground: we help you win. Engage every customer. Optimize every experience.

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Turn Customer Feedback Into Actionable Insights
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Embed customer feedback, customer data, and insights in your organization to make every experience great

Model and instrument every touchpoint via analytic tools and dashboards to effortlessly connect with your customers at any point in their journey.

Embed Customer Feedback
INSIGHTS

From unstructured data to actionable insights

Birdeye's Natural Language Processing (NLP) engine, Athena, converts mountains of feedback into razor-sharp insights you can act on.

Deep sentiment analytics let you measure performance across custom categories, discover overarching topics, and identify root causes driving customer sentiment.

Customer Experience Insights
Surveys

Get insight into your customers

Run NPS and CSAT surveys for different customer segments to glean insight into reviews and ratings. Stay on top of sentiment trends with advanced reporting and custom alerts.

Monitor and respond to all reviews in one place. Use Ticketing to solve problems faster and convert detractors into promoters.

Customer Experience Surveys
INSIGHTS

Feedback comes from many sources, and we capture them all

Take your overwhelming customer data and give it to Birdeye. With all of your customer feedback in one place, we provide you insights you can easily understand and take action on.

Leverage these to optimize business decisions that make customers happier, faster.

Customer Experience Insights2
Messaging

Text sent. Growth delivered.

Turn conversations into conversions. Only with Birdeye Messaging can you connect with new leads and customers via text, Google, Facebook, and Instagram from anywhere on your dashboard.

Customer Experience Unified Inbox
BENCHMARKING

Benchmark against your competitors

With Birdeye's Competitor Analysis, get the same insights into your competitors' customers that you have into your own.

Compare performance at an industry, brand, location, category, and topic level to understand where you excel and where you can improve in order to dominate the industry.

Customer Experience Benchmarking
review management

Manage 10 or 10,000 locations in one place

Manage all your customer feedback in one place, streamline management with custom hierarchies and designated user roles and permissions.

Birdeye integrates seamlessly into your existing, work flows with custom APIs so you can optimize customer experience without missing a beat.

Customer Experience Review Management
Birdeye results

Sunlight Financial

Sunlight Financial 151724260200635 Avatar 1581170252219
Brian Von BergenHead of Operations

6

GoogleReviews

3,489

GoogleReviews

Bass & Hall Dental Implant and Periodontal Partners LLP

Bass Hall Dental Implant And Periodontal Partners Llp 150516242088790 Avatar 1560346180899
Cindy JohnsonMarketing Manager

2

GoogleReviews

589

GoogleReviews

Ruth E. Bailey D.D.S.

Ruth E Bailey Dds 149394279435425 Avatar 1556683366117
Dr. Ruth BaileyDDS

2

GoogleReviews

455

GoogleReviews

Jackson Creek Dental Group

John WilliamsonMarketing Manager

6

GoogleReviews

590

GoogleReviews

Structured Foundation Repairs Inc

Structured Foundation Repairs Inc 148795152081160 Avatar 1581170093325
Heidi MorrisonOperations Manager

9

GoogleReviews

1,177

GoogleReviews

Wilkinson Bradley W DDS

Wilkinson Bradley W Dds 150993467525597 Avatar 1581170148430
Dr. Bradley WilkinsonDDS

4

GoogleReviews

324

GoogleReviews

Mike Bachman Plumbing

Mike Bachman Plumbing 149133970141539 Avatar 1581170223434
Chad RoylancesVP Operation

31

GoogleReviews

1,365

GoogleReviews

Doctors Making Housecalls by Eventus WholeHealth

Alan KronhausM.D.

9

GoogleReviews

330

GoogleReviews

Insulation Contractor - Energy Seal, Inc.

Stan NagelPresident

14

GoogleReviews

447

GoogleReviews

Hankey Law Office

Carolyn Eck Marketing Coordinator

29

GoogleReviews

520

GoogleReviews

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