Prime Storage

Nicole C 

on BBB

3 months ago

I purchased a unit through a third party site and upon arrival they said my unit was not available but due to the inconvenience they would honor the price and change the unit number fast forward down the line after the first month they started charging double the price to me, I vacated the unit and then was charged an extra two months from that point, if you call they will tell you a manager will call you back and then you never receive one leading to more expenses having to be paid. The price advertised is a clear bait and ... read more

Erika S 

on BBB

5 months ago

After 2 months received an email with a rent increase of 42.3%!! I've utilized numerous storage facilities throughout the years and understand that rent increases are pretty standard fare. It's not unusual to see a 5-10% increase each year. Never have I ever received an email less than 2 months after signing paperwork and the hassle of getting all my stuff moved in that the already-high advertised price is not being honored. Unbelievable. 

Robert S 

on BBB

6 months ago

I so regret now going to prime storage cause they’re raising fees and threatening to put Liens on your units if you don’t pay . The one the Bronx is the worse. I’m hoping to just cancel my unit on move on 

Jennifer P 

on BBB

6 months ago

When I first rented the unit, I did so based on the understanding that the price was stable and reasonable. The repeated, steep increases without sufficient justification feel more like a tactic to take advantage of customers rather than a reflection of true cost changes. At this point, it feels like a scam, and I am incredibly frustrated. Within the span of a single year, my rate has been raised three times. 

Kamae D 

on BBB

7 months ago

I went to the website and was led to believe that I was signing up for a free month of a storage unit that cost $13. Upon making the reservation, I received a call telling me that I owed $29.99 (which was charged to my card) for an administrative fee plus another $17 for insurance. This was Not stated on the web. Refused the unit, was promised a refund under buyers remorse and did not receive it. I received multiple texts, emails, and a $67 bill! Even after weeks of back and forth, I never received my money. I never occupied... read more

Kay C 

on BBB

8 months ago

I rented a unit from Prime storage located in Marietta, GA Powers Ferry Pl. on or around 10/19/2024. At the time of the rental, I was given the option of 2 storage units which were later told to me were unavailable. I was then contacted by the GM (Patrick) to move me to another unit and promised me a cost of $114 (a special rate that they were offering during that time). After one month of being in that unit, I began to notice a leak in their roof which hovered over my unit. Each time it rained, my items were being damaged. ... read more

Renee L 

on BBB

9 months ago

The Staff in Griffin Ga are very young, rude and immature! They called animal control and police and called and told me there was a dog in my unit! it was a toy! The Staff is bad for Business always arguing with Customers. Many Customers have voulantarily left and got different storage companies not because of price but due to the rudeness and Drama Queens. Namely Chelsea and Brittany! Prime storage needs to seek professional Employees and leave these kids at *********!! 

Angie N 

on BBB

10 months ago

West Valley, UT lovation.If you want customer service at the site, they’re only there from 11-4 Monday through Saturday. During those times, they may not be in their office, and do not have portable phones to be available. Then you get the call center which is in New York. No after hours help can be had at your site. Non-climate controlled storage has condensation that drips water all over your belongings, and they are aware of that. Even if covered in plastic, the floor will be wet. 12 page agreement to sign, and only a law... read more

Gabriel A 

on BBB

10 months ago

This is the worst place I have ever been to give my business. I have been here since before the new management. The elevators is and was always broken. They were shut down for Christmas eve Christmas and the manager came 3 hours late on the 26th.. I guess he had a long night. You complain about things and they take it lightly. They are not professional. They think being hospitable will excuse the issues and one thing doesn't have to do with the other. Finding reason in the wrong... I won't be giving prime my business and wat... read more