This profile has been claimed by the business owner or representative.
Prime Storage
- Scarborough, ME
About this business
Location details
8 Pleasant Hill Road, Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
The term thieves is to kind. Malicious and deviant billing seems to be their operating mantra. After canceling our lease my wife notified the office on Airport Rd on Hilton head island SC. I accidentally left the lock on the unit. Instead of notifying us of the my error to continued to charge my wife's acct. When confronted the employee was unhelpful, crass, without Decorum and smug beyond imagination. They wouldn't allow me on to take the lock off the unit. Instead they cut the lock themselves. I hope the entire company goe... read more
Poor business practices. Refused to refund my $ even tho I never used their storage unit
Business response:
Hi ***: Our administrative fee is a one-time fee that our facilities charge at the time of move-in. This is a very common fee in the storage industry that is used to offset the costs of setting up your tenant account and processing the paperwork. If you ever have any concerns, please don't hesitate to contact the facility, or reach out to us using our Contact Page: https://www.primestoragegroup.com/contact/
My unit has a severe leak when it rains it floods. I’ve spoken to management, corporate customer care and the district manager. Everyone passes the buck. The DM is incompetent. She has had 2 months to find a resolution to the issue and still nothing has been resolved. I have moved most of my belongings into two other units which I pay for in addition to the unit that floods. As of today I’m paying roughly $1400 per month for all units due to this flooding. I’ve asked to speak to someone over the DM just to be told an email w... read more
I have been trying to contact them, and you can't get anyone on the phone, email, or call you back. I've been a customer for over a year and the sign up process was annoying alone. The two employees trying to get me checked into my unit that I purchased online took over an hour to get through the process and my door code still doesn't work and no one could figure it out. I gave them a pass because I could open the door other ways and how often will i ever have to interact with these employees again? I was wrong. I have never... read more
Another ****** Off customer, I was just going to come and go at my leisure to get my stuff out of this ******business. This has to be said- After they did a bait and switch on me, I continually contacted them that I had a different credit card but they kept charging the old one which was closed, so the charges kep rising from the $59 I started to pay up to $294. Then the owners daughter made a deal with me to get out for $100 by the 8/22. Then all the sudden she emails that the deal is refused and all of the sudden a payment... read more
Nope don’t do it! Since prime Storage took over cube smart, I have seen 2 increases. This past October a 47% increase, now… just recently I received notice that next month will be $403 a month. That’s about a 45% increase. I rented an outdoor 10 by 30 drive up. I started out paying $188 a month. Please look at other places. Your going to move in then have crazy high cost…ugh then to move all your stuff again because this company is clearly not knowledgeable in money management.
Beware of Prime storage on Hearn St, Rock Hill SC . Rented a unit, flash flooding on floor numerous times and the roof leaks . Water damage from top and bottom on my furniture etc . Filed the insurance claim I was given by them to no avail! I was told by their office employees that it was a subcontractor and Prime was not involved with them. I have been locked out of my unit and nothing has been resolved. I receive monthly computer calls and texts and legal mail saying I must pay rent or all will be lost. I have been to the ... read more
Business response:
I did have a call from the manager he said from the new Prime Storage on Cherry rd but that led to nothing either. Guess we should stay away from all Prime Storage Franchises!
Please take all of these reviews seriously - these folks are the ****** *****'s of the storage world. There was a mistake on my payment, so the payment was returned by the bank - not because of unavailable funds. First they told me it was a bank charge - so I asked for proof. Then they changed that too "it's in my contract" because the check was returned. If there's a way for them to get more money, they'll find it, do it, get it. Can't we all do something about this?
Terrible terroristic, unprofessional, scamming, discriminatory company. DON'T EVER RENT FROM THESE MONEY SCAMMING LOSERS. I'm currently bringing these idiots to court for overcharging, and I'm gonna continue to sue them until Prime Storage gets shut down.
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 3.6 star rating with 207 reviews.
When is Prime Storage open?
Prime Storage is closed now. It will open on Monday at 10:00 a.m.