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Promenade at Las Colinas Apartments
- Apartments
- Irving, TX
About this business
Promenade at Las Colinas offers an elevated apartment living experience on Lake Carolyn with phenomenal amenities and immediate access to shipping, dining, entertainment and employment.
Location details
555 Promenade Pkwy, Irving, TX, 75039, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Great location The building is not well built or maintained. It's always noisy with outside noise, noise in the hallways, noise from the vents and noise from the pipes in the walls. No sound proofing between floors. Garage gate is regularly broken, security doors are regularly broken. Burned out lights all over the property. No security company to call. Apartment office regularly does not turn on phones to contact them while the offices are open. They ask residents to submit issues through an app that seems to break down occ... read more
Business response:
Michelle, I would be happy to set up a meeting to speak to you about your issues. I am here to solve any problems you have. You can email me at rmitchel@bellpartnersinc.com or use the promenade email that we have communicated in the past and I will respond asap. As for the phones, we cannot turn them off and we are in the office 7 days a week. We do ask residents to submit work orders so we have written notice, and we get notifications that you submitted them so we can get to them right away. We are here to help you, just l... read more
Verified Renter The complex is nice and the apartment features are good. good thing you don't hear people walking but the floor does squeak. along with being quiet so far but no one lives around me can't say how quiet it will be when full.
Business response:
We are happy to hear you are enjoying your home here at Prom LC!
Verified Renter It's a nice building but management should do a better job of focusing on basic resident needs over events and activities.
Business response:
Please give us a call or stop by the office to discuss your issues, as we would be happy to help anytime.
Not Recommended The amenities are great and the apartments are brand new so they have a nice modern look to them. The old staff was absolutely wonderful but unfortunately they're no longer here. That's not to say the new staff is bad, they've only been around for about 2 weeks so it hasn't been long enough to make an opinion. There are to many cons though for me to recommend this place. Within a month of moving in our dishwasher was leaking so we had to use the one in the empty unit next door until they could replace ours wh... read more
Business response:
Kristina, We would love to get to know you more Kristina so we can create a wonderful experience for you. As for the other issues you were having, we are sorry to hear about that. We were not managing when you moved in and just took over in the recent weeks. We are working with the trash pick up and those times have changed. If you have any issues, please reach out to the office. Sincerely, Rob Mitchel Community Manager
Verified Renter Resident here past 7 months building well maintained great amenities leasing office staff very courteous and professional great living experience at Promenade
Business response:
We are so happy you are having a great experience, and we hope you stay with us longer!
Verified Renter The Jefferson Promenade is a well kept residence with great amenities. Dog friendly and great location. Staff is fantastic! Highly recommend living here.
Business response:
Thank you for the kind words and we love our residents!
Verified Renter Courtesy, beauty, location, professionalism, integrity, individualized professional services integrated as one. User friendly innovative apps.
Business response:
We are glad you enjoy living with us! We love our residents!
Frequently asked questions about Promenade at Las Colinas Apartments
How is Promenade at Las Colinas Apartments rated?
Promenade at Las Colinas Apartments has a 3.9 star rating with 281 reviews.
When is Promenade at Las Colinas Apartments open?
Promenade at Las Colinas Apartments is closed now. It will open tomorrow at 1:00 p.m.