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Provision
- Restaurants
- Indianapolis, IN
About this business
Location details
2721 E 86th St, Ste 200, Indianapolis, IN, 46240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 10:00 p.m. | |
| Tue | 4:00 p.m. to 10:00 p.m. | |
| Wed | 4:00 p.m. to 10:00 p.m. | |
| Thu | 4:00 p.m. to 10:00 p.m. | |
| Fri | 4:00 p.m. to 11:00 p.m. | |
| Sat | 4:00 p.m. to 11:00 p.m. | |
| Sun | 4:00 p.m. to 9:00 p.m. |
We celebrated my husband’s birthday and were excited to try something new in Indy. The ambiance and food was spectacular. However the service left a lot to be desired. We felt rushed and the server did not engage us or demonstrate any real sense of hospitality. My hubby, who is a server at a 5 star restaurant calls the service that received as “order taking”. It put a damper on the evening.
Business response:
Nicole, I am sorry to hear about your experience. We strive to offer a comfortable fine dining experience and want you to enjoy a nice long evening with us but clearly we let you down. Nicole if there is something that I can do to make this up to you both I would love to. Chris Farney GM
Four of us had dinner on the patio and over all we were very disappointed. Since the restaurant opened back up in the spring we have enjoyed many wonderful meals on the patio. Sadly, for many reasons last nights meal was not one of them. We were a table of four mature(read old) people and it was very noticable to us that the table of young cuties got the priority service. It took 15+ minutes to even be acknowledged by our server and that was to tell us she would be with us in a minute - well really it was another 10+. Drink... read more
Business response:
Norma, I am very disappointed to hear how you and your guests were treated a couple nights ago. There is no excuse for poor and slow service and I blame myself for this along with the food not coming out hot. This is not what we want for anyone who visits Provision and it will not be tolerated. I would love the opportunity to regain your trust in Provision if allowed. Thank you for sharing this with me and it will be addressed. Chris Farney GM
Nice group celebration. Decently prepared food. Some of the pairings left more to be desired. For example, the halibut dish as part of the chef’s tasting menu - we hated the risotto. We also weren’t asked about allergies. A couple of dishes had nuts, which my S.O. couldn’t eat.
Business response:
I apologize that we did not ask about your allergy and will re enforce the importance of asking each guest about allergies. This is very disappointing to hear that we let you down on Friday, this is my fault.
Our group ordered six entrees, two appetizers, two sides, and desserts. The entrees and sides were not good, particularly for a high end restaurant. The meats were dry, the flavors bland, and we left disappointed.
Business response:
Amanda, I am very sorry to hear about your experience this week. We strive to offer only the highest quality in everything that we serve but clearly we did not meet your expectations this week. I would love to have the opportunity to win you over if you would be willing to give us another chance. Please ask for Chris the GM on your next visit so I can pay personal attention to your dining experience.
We really wanted to like this restaurant but they try way too hard to be 'different' and the food suffers. Every single one of the dishes we ordered could've knocked it out of the park if they'd just showed some restraint and paid more attention to the quality of ingredients. The wedge salad was ruined by the addition of sweet beets. The fried green tomatoes were great but the prosciutto on the side was limp, pale and almost slimy. The scallops were superb but served with something they call gnocchi - which was nothing even ... read more
Business response:
I am very sorry to hear about your dining experience with us on Saturday. Our Chef takes great care in only offering the highest quality of product for our guests each night but clearly we fell short at your table. If there is anything that I can do to give us another chance to win you over please ask for me when making a reservation. Chris, GM
Anniversary meal not recognized in any way Food nowhere near as good as Vida
Business response:
I am sorry to hear that your anniversary was not recognized and noticed there were no notes on any reservation that evening so we clearly did not add them. We strive to keep on top of each and every request and it bothers me deeply that we missed yours. I hope we have the opportunity to meet in the near future, Chris.
They appear to be struggling with wait staff and cooks during the current pandemic. Service was very poor, and the food was marginal. This is MUCH different than previous visits pre COVID.
Overall good food and love the environment, but disappointed with attention to food allergies. Had two people in our group that have gluten allergies and both had a reaction right after the meal. When we ordered we notified the waiter and we should have known it may not be safe, because he was very uncomfortable dealing with the allergies. Really a shame - since they have items marked as gluten free we hoped they would be more careful.
Business response:
Melissa, I am very sorry to hear that we were not as attentive as we needed to be on your last visit. Please let a manager know when you come in and we can personally monitor your experience.
The food was not good. Poor service.
Frequently asked questions about Provision
How is Provision rated?
Provision has a 4.7 star rating with 10,767 reviews.
When is Provision open?
Provision is open now. It will close at 10:00 p.m.