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QL-810W
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Regret this purchase I regret this purchase. Label printer is very primitive. The document size must be EXACT to be able to print and must match the label settings configured in the printer and the type of roll present in the printer. You would expect that a continuous label roll of the same width (62mm) would not need so much change in configuration but you need to setup the printer all over again even if you make a minute change such as printing from another computer or switch Wi-Fi. Absolutely absurd.
Business response:
Thank you for your review. The document and printer driver will need to be configured to match the size of the label that is loaded in the QL-810W. This will need to be done on each computer that you are wanting to print from. Changing the wireless network will not affect the document or driver settings, but the QL-810W’s wireless settings would need to be set to connect to a different wireless network. Should you need assistance please contact our Technical Support team using this link: https://www.brother.com.au/en/support
Least user friendly tool i have ever seen Its a royal pain to setup. When you connect to the wifi to your phone an go through this weird password process, why would you need a password, like is someone going to steal my label maker. Once connected it never redirects to the Home Wifi network to set the printer to wifi. When you look at the phone after connecting it just sets there and spins saying "your device is connecting with 'QL-810W'. Its a great idea to have a wireless connection to a label maker.....Brother really mis... read more
Business response:
We are sorry that you are experiencing connection issues issues with your Brother QL810W machine and we understand your disappointment. If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Whatever you do, do not buy this for labels This printer is absolutely horrible. Purchased with the intent of printing shipping labels through usps for e-commerce and has been an absolute nightmare, the quality is terrible. I repeat DO NOT BUY.
Business response:
We understand that you are experiencing issues printing shipping labels with the Brother QL-810W label printer and we'd like to help. Poor print quality when printing shipping labels can occur if the label is not formatted for your label size. Here is a link with step by step instructions on how to print shipping labels from a Mac or Windows computer. Macintosh: https://help.brother-usa.com/app/answers/detail/a_id/154675 Windows: https://help.brother-usa.com/app/answers/detail/a_id/155840 If the problem persists, feel free t... read more
Hard to set up in a Mac, worst costumer service A nightmare to use with a mac, so I won’t recommend it for apple users. Once you are done setting up the printer, you will have to do many adjustments manually every time you print. On too of that, Brother costumer service sucks. I had to watch hours of YouTube tutorial and read blogs to be able to set up this printer. Not recommended
Avoid Does not work in black/white printing properly and the driver has glitches that require reinstall every couple months. This will stop your business operations and require IT support at inconvenient times. Windows 10
Business response:
We are sorry to hear that your experience with the Brother QL-810W has not been favorable so far and we'd like to help If the issues continue, please contact Brother Customer Service directly at: https://www.brother-usa.com/support/ql810w
Extremely hard to use. HORRIBLE software The software is impossible to use and make sense of. Do not believe their claims of it being easy to use. All I want is to simply print address labels and this has 8,000 types of templates, none of them make sense. I have the continuous roll and it forces you to only be able to print one direction so its incredibly disorienting to use. Its constantly falling off the network, even with static IP, if its not off the network it claims it is in "error status" but provides ZERO information... read more
Business response:
Hi, I understand you are frustrated with using the Brother QL810W. We will be glad to assist you with any questions you may have. Please contact us by Email or Live Chat. https://www.brother-usa.com/contact-us
Cant find lables okay well it was hard to get setup and labels are so expencive when ya can even find em
Business response:
Hi, I see you are experiencing an issue with setting up your QL-810W. I'll be happy to help. I believe the link below will help. https://help.brother-usa.com/app/answers/detail/a_id/140829 If you need additional assistance with setting up the machine, please contact our customer support team via Email or Live Chat: https://www.brother-usa.com/brother-support
Convenient with ISSUES w Laser barcodes galore I ordered this to make laser scanable prices for a gift shop. Over 50% of the time it prints the bars too thick and they do not scan. The pic on my screen and preview do not match the print out. Dozen hours trying to fix...NOPE NO FIX
Only used it once Haven't set up the network connection yet... been to busy to plan to spend the necessary time to get it right.
Frequently asked questions about QL-810W
How is QL-810W rated?
QL-810W has a 3.5 star rating with 193 reviews.
When is QL-810W open?
QL-810W is closed now. It will open on Monday at 9:00 a.m.