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Quality Overhead Door
- Garage Door Services
- Toledo, OH
About this business
Location details
4655 South Ave, Toledo, OH, 43615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Worst experience ever in having 2 garage doors and 2 garage door openers installed ever. In the 2 day nightmare,The 2 workers was wonderful. The salesman of the company didn't do his job that should have included furring . The cost of the 2x6 ended up me buying and hauling them home. Bruce Roth ( owner)explains that everyone makes 'mistakes' . Then he tells me that our old garage doors was installed by a ' jackass' . After explaining on the phone that I was the ' jackass' he not only didn't apologize but came rude and cla... read more
Business response:
Hi, Mary — we are sorry to hear that your experience with our services did not meet your expectations. Upon arrival and inspection, the Installer addressed that there was no wood around the opening for him to be able to mount the new weather seal. We take full responsibility for this mistake, as this was not included in your initial quote. Issues like this can sometimes go unnoticed by our sales reps. We did, however, notify you of the additional costs prior to any work being completed. As a gesture to compensate for our ign... read more
Worst experience ever in having 2 garage doors and 2 garage door openers installed ever. In the 2 day nightmare,The 2 workers was wonderful. The salesman of the company didn't do his job that should have included furring . The cost of the 2x6 ended up me buying and hauling them home. Bruce Roth ( owner)explains that everyone makes 'mistakes' . Then he tells me that our old garage doors was installed by a ' jackass' . After explaining on the phone that I was the ' jackass' he not only didn't apologize but came rude and cla... read more
Business response:
Hi, Duste! We are so sorry to hear you had a negative experience with our services. We would love to regain your confidence, please give us a call if you would like to discuss further.
We had our Garage Door replaced 3 years ago and had a good experience. We have since moved out of town but still own our home in Toledo as a rental. Since I remembered having a good experience in the past, we called because we needed a storm door replaced. That was 4 days ago. I called back again twice. Never heard back. I since called another company and am getting 2 storm doors and 2 entry doors replaced. But that wasn’t important enough for them to call back.
Not so sure I would use them again ,never was a follow-up call after job was completed I had to clean up their mess after they left. left Nails on the floor and scrap metal shavings after they drill holes not the happiest with the job performed, quality issues that I would like to talk to somebody about but they never call for a follow-up. Also the most upsetting part was they were smoking on the job which I thought was inappropriate.
Business response:
Hey Corwin! Thanks so much for reaching out to us. We strive to provide the highest quality product and customer service to each and every one of our clients. We apologize that you weren't completely satisfied with your experience. We take the cleanliness and professionalism of both our employees and our services very seriously. Feel free to call us directly at 419-578-8700 - We'd love to speak with you directly to discuss a way to make things right and we hope to work with you in the future. Thanks again!
CALL SOME OTHER COMPANY. Q-O-D WON'T BOTHER TO TELL YOU THE WHOLE TRUTH AND NOTHING BUT THE TRUTH. TOO BAD; SO SAD ...FOR THE CUSTOMER.
Business response:
Hey Robert! We're sorry you feel you haven't had the best experience with us under your circumstances. Our social media presence including our Facebook page is monitored by our Quality Overhead Door team internally here in Ohio and monitored daily. When we received your review, we spoke to your installer who reviewed the functions of the new opener with you. We also touched base with our staff and found you had called one of our sales reps earlier that day with questions and concerns. Since then, we've prioritized reaching ... read more
CALL SOME OTHER COMPANY. Q-O-D WON'T BOTHER TO TELL YOU THE WHOLE TRUTH AND NOTHING BUT THE TRUTH. TOO BAD; SO SAD ...FOR THE CUSTOMER.
Well I did get a quick service response to come fix my door but was NOT told there would be an extra charge (trip charge) for being out of there area. I did talk to them about that but am still unhappy. I use there company due to great products and service but now will have to find someone closer who will not add a trip charge to the call.
Business response:
We are very sorry that you are still not happy. We did give 10% off the servie while on site and as a returning customer you will continue to receive this discount. As you mentioned we are proud of the service, employees & products we provide, and expect you will find our service charge in your area to be extremely competitive with other service providers in your area. We hope to service you again.
Well I did get a quick service response to come fix my door but was NOT told there would be an extra charge (trip charge) for being out of there area. I did talk to them about that but am still unhappy. I use there company due to great products and service but now will have to find someone closer who will not add a trip charge to the call.
Frequently asked questions about Quality Overhead Door
How is Quality Overhead Door rated?
Quality Overhead Door has a 4.7 star rating with 882 reviews.
When is Quality Overhead Door open?
Quality Overhead Door is closed now. It will open at 8:00 a.m.