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Quick Quack Car Wash
- Car Wash
- Phoenix, AZ
About this business
Quick Quack Car Wash operates a fast-growing chain of exterior-only, express car wash locations in Arizona, California, Texas, Utah & Colorado. Quick Quack is regularly named as the "Favorite" or "Best" car wash in every community and has been recognized for being environmentally-friendly with sustainable business practices. In addition to a big yellow mascot duck named Quackals, Quick Quack is best known for free self-service vacuums and "wash-all-you-want" unlimited car wash memberships. Quick Quack frequently sponsors loc... read more
Location details
2011 E Cactus Rd, Phoenix, AZ, 85022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
Bad service, miscommunication amounts employees, and made me waste my time. Told me my truck wasn’t able to go into the car wash after making me wait 5 minutes and wasting my time. They mad me look like an idiot in front of the line. Guess I’ll be removing my family fleet away from quick quack.
Business response:
Hi Jay - we apologize that you had this experience. We certainly never want a customer to feel embarrassed or upset. We never wish to turn any customer away; however, if we believe that your vehicle will not travel through the tunnel safely it is our responsibility to inform the customer and unfortunately turn them away. We do not make these decisions lightly. We apologize that you feel that our team did not handle this situation with better customer service. We would be happy to reach out directly and address any further co... read more
Went to the car wash for a single wash. Was an outrageous price so I say I'll just pay for a month. Nice girl says great.! Swipes my card. I am then charged for the next 5 months. Didn't use the wash because I only paid for one month. Called corporate office when I realized and even though the very aggressive customer service agent could see I didn't use the wash, berated me for not reading the contract. What contract? I was in a line full of cars and had a 20 second conversation with a 17 year old. CS agent would not help m... read more
Business response:
Hello Amber - we apologize that you had this experience. Our monthly memberships are recurring with an autopay program as our pricing boards state. Every membership also requires the customer signature on the terms and conditions which do state that it is a recurring membership and gives instructions on how to cancel. We do require a 10 day cancellation in advance of the next billing period. We apologize for any confusion. We also apologize that you do not feel that our customer service provided you with excellent service. W... read more
I would not recommend it!!! Last week I took my 2015 Dodge challenger in for a wash Folsom location on Cavitt Dr) and the Machine ripped off my front license plate holder, my license plate, and gouged out the holes to there the screws no longer stay in my bumper. I made the report and it took over a week for the manager and regional manager to contact me. When I brought my vehicle in for inspection, they said they saw the footage of their machine tearing it off but REFUSED to pay for any damage. The regional manager said the... read more
Business response:
Hello Shelby - we apologize that you are frustrated with this experience. Although our clearly posted policy states that we cannot be held responsible for non-factory installed items or loose items we were willing to work with you in regards to your vehicle since you were a valued unlimited member with us. We offered to cover half of the cost of the repair (as well as provided you with a full refund) and that offer does still stand and you are welcome to contact us at ******************************and we will have our region... read more
I went thru the Lichen location... as we were in the tunnel there was a noise and we were stopped.. pain leaving tunnel and pulling around to vaccum I notice a crack in my lower passenger side of my windshield. I immediately pull around to talk to someone at which point I had to wait over 20min.. finally Lakeisha comes over and barely looks at it and tells me I had that before coming, and try's to rush off. I INSISTED it was not, and she grudgingly let me file a claim, as she states she in a hurry to get off.. Today 11/4 I g... read more
Damaged my car and wouldn't take full responsibility. They jerk you around and tell you one thing and do another. Use at your own risk!
A NEW QUACK QUACK CAR WASH ON ****** **** *** *** *** **CONROE, TEXAS, MAKES UNAUTHORIZED CREDIT CARD CHARGES. WHEN YOU TELL THEM I WANT THE $7.99 CAR WASH THEY TELL YOU THAT YOU HAVE A FREE CARS WASH AND LATER THEY CHARGE YOUR CREDIT CARD (UNAUTHORIZED) $29.99. QUACK QUACK INITIALLY OFFERED A $0.99 CAR WASH AND EVIDENTLY, WITHOUT AUTHORIZATION, KEPT CREDIT CARD ON FILE!!! DID I SAY UNAUTHORIZED CHARGES!!!!
Poorest customer service I’ve ever encountered! Do not return multiple voice mail, email etc. I will need to write a letter to the President if Quick Quack because somewhere layers below him important information is being filtered..,ie he believes everything is fine.
The staff was very friendly to me each and every time I went through the wash. I do not think that the newly updated car wash cleans the car very well. Also, the vacuums do not work half the time. Multi complaints have been made to the staff and management. They are aware and apologize. As a major Business, I think they should be able to fix that problem, especially after updating the wash. This problem however is not isolated to 1 location. Multi have same issues. I stopped going to the location because of this. I have not ... read more
So, my wife's car was damaged because the person I the car in front if them didnt go when they should have because the light to tell her to go was faulty. My wife hit her breaks but the car behind her hit her into the car in front of her. Quick Quack has stated it's their fault, but the owner of this particular location has no insurance for accidents. The owner of this location tries to "force" us to go to a body shop they are affiliated with. I wouldn't accept that as I have a reputable body shop I like to go to and so the ... read more
Frequently asked questions about Quick Quack Car Wash
How is Quick Quack Car Wash rated?
Quick Quack Car Wash has a 4.2 star rating with 294 reviews.
When is Quick Quack Car Wash open?
Quick Quack Car Wash is open now. It will close at 8:00 p.m.