RealManage - Austin

Name: RealManage - Austin
Address: 9601 Amberglen Boulevard, Suite 150, Austin, TX, 78729, US
Telephone: (512) 492-6009
Price range: $$
Rating: 4.9

4.9

★★

221 reviews

|Real Estate|Austin, TX 78729 United States

9601 Amberglen Boulevard, Suite 150, Austin, TX 78729 United States

(512) 492-6009

https://www.realmanage.com/office-locations/austin/

Property Management, Real Estate Services

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About

RealManage is proud to be named to the prestigious Inc. 5000 list as one of the fastest-growing private companies in the country. For over 30 years, we have provided innovative HOA management services to community associations of all types and sizes, including homeowner associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and large master-planned communities. With our community management solutions and the industry’s top leading experts, RealManage is equipped to answer questions quickly and accurately while offering the highest level of transparency, visibility, and personalized service to community associations. The RealManage HOA an

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4.9

★★

221 reviews

5★204

4★10

3★7

2★0

1★0

Reviews(19)

Google Reviews(202)

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Janis P. on Birdeye

★★

2 months ago

Patricia Burton has just become the Manager of our POA this year. We were under another management company and she is a breath of fresh air. She is responsive and extremely knowledgeable. At a recent Board meeting, she advised new Board members the actions they were planning on pursuing could adversely affect the community and real estate values. I was extremely impressed with the way she addressed the Board and the members of the community. Janis Penick - Colovista Country Club POA and REALTOR

Business Response:

Janis - Thank you for your 5-star review and feedback regarding your experience!

Karen L. on Birdeye

★★

2 years ago

Julia Anthony is a top notch manager that is very responsive and through in her work and management. She turned around our HOA within a few short months and has made us much happier with RealManage. I highly commend her attitude and willingness to problem solve. She is tactful and very pleasant to work with. I applaud 👏🏾 her work with us and look forward to more years together.

Business Response:

Karen - Thank you for your 5-star review and feedback regarding your experience. We are happy to hear that Julia and the management team have been super responsive and overall efficient to your community. We look forward to continuing to work with you!

Robert H on BBB

★★

2 years ago

My name is *** *******, I am the Associate Regional Director for the State Department's Office of Foreign Missions in the Central US and I am responsible for the support and oversight of foreign diplomats in 8 states of the central and SW United States. I have immensely enjoyed living in the Orchard Lakes Estates housing sub-division in Sugar Land, Texas since 2005, but under Vanessa's and Real Manage guidance, life here has been even better - really due largely to Vanessa's great customer service and follow-up within hours. Even though I am 71 and a certifiable antique dinosaur, that does not mean I can't enjoy and immensely appreciate the World Class and always "Same Day" customer service capably and very professionally provided by Real Manage employee Vanessa M*****, who is in charge of the oversight of our community for the Orchard Lakes Association (HOA) Board of Directors. Vanessa is an EXCEPTIONAL employee who is worth her weight in gold bullion to Real Manage (they are certainly lucky to have her), the Orchard Lakes HOA, and more importantly to the 550 home owners and their families who call Orchard Lakes "Home." Vanessa always promptly picks up her phone, or if out ,or on a call, she has the business courtesy to quickly return calls and messages, a rare trait with employees from the younger generations like hers. As a case in point, the recent Killer Deep-Freeze in late February killed my already dying 20 year old roof, leading to water damage issues in my home, already devastated by four ruptured water pipes in my attic and with no available plumbers in sight. When I submitted my request for a quick replacement of my roof, even though she had 30 days to respond, Vanessa was my angel, as she approved the work overnight. More recently, she provided almost instantaneous follow-up with an issue with the HOA Architectural Committee, and despite my other woes, Vanessa did the impossible, by making me smile with happiness. I thought employees like Vanessa were almost extinct and limited to my dwindling generation, but even old men make mistakes, and I was wrong. Vanessa is the Real McCoy and a polished gem who would be a catch for any corporation. She is the BEST, and Real-Manage is too, as I have seen several management companies come and go, and none could burn a candle to the great customer service and professional cooperation and oversight offered by them. Bravo Zulu from a retired Naval Officer and Vietnam War combat veteran. *** *******

Kathy S. on Birdeye

★★

3 years ago

I would like to express my sincere appreciation to the team at Real Manage (Austin) for their commitment to our community during the past several months during this national pandemic. These are very unprecedented times. The Covid-19 update emails from the executive team were very informative. The common areas continued to be serviced by the maintenance crew. I’d like to give a special shout out to our Property Manager, Spring Sullivan. Although she was not able to be on site, it did not interfere with her ability to respond to any question I have had of recent in a timely fashion. I find Spring to be professional, with a personal flair. She is very knowledgeable of the community and their concerns. It is my belief that she is an asset to Real Manage. I look forward to seeing her on property soon.

Business Response:

Kathy - Thank you for sharing your experience with Spring and the RealManage team in Austin. We are pleased to hear that you have been receiving top-notch customer service, support, and timely solutions to the COVID-19 issues that have arisen. We look forward to continuing to work with you as well!

Dan D on BBB

★★

4 years ago

Vanessa helped me at every turn and was a very pleasant and easy to work with partner. She allowed me the flexibility I needed and helped me through my situation with care and compassion. She is the BOMB!

Business Response:

Hello, ***. Thank you for sharing your experience regarding the service you received. We're glad to hear that Vanessa has been helpful and a true professional in every way to assist you with a situation. We will be sure to share your feedback with the team.

Aaron B on BBB

★★

4 years ago

Real Manage started their Management services for our community late 2018 and into 2019. It was a difficult time for the transition with all the annual assessments due. The transition team led by Edith ******** was very well managed. 4 of the 5 board members were new to the O.O. board and she helped guide us through some challenging situations. The community was then handed over to the permanent property manager Vanessa ******* She has also done a great job getting settled in with our community over the last few months. We have all got to know how to work with each other better and things are starting to get streamlined. Vanessa is very professional in her approach during the board meetings and provides guidance to the board when making decisions pertaining to the DCC&R's. Overall Real Manage and Vanessa are very responsive to the board requests and the inquiries that come in from the residents. We look forward to continued support and teamwork with Real Manage and our community.

Business Response:

Hello *****, and thank you for the positive feedback! We're ecstatic to hear how Edith was able to help your community through its transition, and how Vanessa was able to help an almost completely new Board learn the ropes while managing your community! We'll be sure to pass along your words of praise to the team.

Michelle R on BBB

★★

4 years ago

The RealManage staff, and manager Vanessa ******* out of the Houston location, were key players when in associaiton transitioning and continue to be an asset to our community. The past 6 months have had challenges, and the RealManage team continues to show their professionalism, care to detail, and desire to help our community excel, in the partnership of property management and customer relations. Vanessa has a knowledge base and flair for orchestrating meetings and works hard towards complete satisfaction for her clients. Communication is an element that must be prevelant in a business relationship; with it partnership grows, and trust flourishes, so that everyone wins.

Business Response:

Thank you for your feedback regarding your experience with RealManage. We are pleased to hear that your management team has acted with the utmost professionalism, and are providing a positive customer experience. We look forward to a continued partnership with you and your community and helping you reach your goals. We will be sure to pass **** words of praise to the team.

Jim W on BBB

★★

4 years ago

Fox Hollow HOA has been with Manager Vanessa at RealManage - Houston since Fall of 2018, and the experience has been very good thus far! RM has a nice software package that stands out when compared to previous management companies.

Business Response:

Thank you for your positive feedback, Jim. We are pleased to hear that your RealManage management team and community manager have been serving your association well and that you feel our management software is robust. We look forward to a continued partnership with you and your community.

Luis on BBB

★★

4 years ago

With Houston being such a large city, it's hard to find people who understand the market the way Real Manage does. Vanessa ****** and I have been working together and her dedication and follow-through is unmatched. She's always on her A game, is very professional, and is pleasant to be around. I highly recommend her and this management company!

Business Response:

Thank you for your positive feedback, Louis. We are pleased to hear that the RealManage Houston team, and your manager Vanessa, are providing top-notch service, support, and follow-through. We will be sure to share your words of praise with the team.