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Redhawk Grille
- American
- Painesville, OH
About this business
Location details
7481 Auburn Rd, Painesville, OH, 44077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 1:00 a.m. | |
| Tue | 11:00 a.m. to 1:00 a.m. | |
| Wed | 11:00 a.m. to 1:00 a.m. | |
| Thu | 11:00 a.m. to 1:00 a.m. | |
| Fri | 11:00 a.m. to 2:30 a.m. | |
| Sat | 11:00 a.m. to 2:30 a.m. | |
| Sun | 11:00 a.m. to 10:00 p.m. |
Just the quality of the food is not worth what they charge. second time there and wasnt pleased either time. Deffinitly way better restaurants around.
Business response:
Providing quality food and excellent service is very important to us, Nichole, so it's disappointing to read this. We're always doing what we can to impress our guests, and I hope that we'll have a chance to redeem ourselves in the future. -Chris H- General Manager
First time coming here… - Food was ok ( mine was good , daughters Mac and cheese tasted bland and meh)… how can you mess up Mac and cheese? - Service was terrible, they forgot our appetizer, dinner came in a hour, people who came in after us got food before us..server got us the wrong drinks, not really apologetic about it…
0 for 2 for dinner experiences. never going back.
Business response:
Courtney, you're totally right to expect outstanding food and service here. If you ever decide to stop by in the future, I'm positive we can make sure you're impressed. -Chris H- General Manager
Not enough help ! Run out of food. Not enough waitress too.
Business response:
You should always get top-notch service while you're here, Lee. We apologize for any issues you had during your meal. Unfortunately, the current climate is making finding employees very difficult. Hopefully, with the return to normal unemployment practices, we will be able to fully staff! -Chris H- General Manager
Third times a charm. Please do something about the extremely slow, bad service, and very watered down drinks. Missing items, cold food. Love the atmosphere, but cannot stand the poor service. Not worth a $100 to go home disgusted. Can’t go back. ☹️
Business response:
You should always get exactly what you wanted just how you wanted it here, Niki. We're disappointed to hear that your last visits haven't met your expectations. We appreciate your feedback, and we'll make sure your next meal with us impresses you more. -Chris H- General Manager
We went on a double date with friends. We sat in the dinning room. We were the only ones there in the dinning room. Service was super slow. I was given a drink with a dirty glass. The food we ordered came out cold. Mine was the mac n cheese. The whole dish was cold. The noodles at the bottom were over cooked and almost mush. Husband ordered boneless chicken wings. Ended up getting bone in wings. It was our first time here. We will not be back. Do not bother going here. For the prices of food, You'd think you'd get better ser... read more
Business response:
We know how important first impressions are, Veronica, and we're disappointed that we didn't leave you with a better one. You should always get exactly what you ordered and your food should always get to your table hot and fresh. We'll be looking into what went wrong during your visit so that we can prevent this from happening in the future. Hopefully we get another chance to leave you with a better impression in the future. -Chris H- General Manager
poor service. jacked up prices. watered down drinks
Business response:
We're disappointed to hear that you didn't enjoy your time with us more, Carla. We can assure you that we'd never water down drinks or artificially increase our prices. Hopefully we get another chance to leave you with a better impression in the future. -Chris H- General Manager
was there tonight. Patio was packed. No social distancing. My chair was literally two feet from the table next to us. Half the wait staff was wearing their masks under their nose. One wasnt even covering their mouth. If you dont care about CDC guidelines, this is your place. I won't be back. So sad.
I'm a tour bus driver, I called yesterday for a reservation for the group today. I spoke with manager, James. He put me on hold while he checked his book. He returned to the phone and said they could service the group. James took my name and phone number. It would have been greatly appreciated had James or some other manager to have called me to let me know that they had one waitress for our group of 43. The whole point of calling a day a head, was to avoid this very situation. Not happy. We have been here since 12:30 p.m. ... read more
Business response:
Darleen, we're sorry there wasn't enough staff serving your party. The wait shouldn't have been nearly as long, and we completely understand your frustration. We will work to identify the miscommunication so we can avoid a situation like this in the future. -Chris H- General Manager
Frequently asked questions about Redhawk Grille
How is Redhawk Grille rated?
Redhawk Grille has a 4.4 star rating with 2,402 reviews.
When is Redhawk Grille open?
Redhawk Grille is closed now. It will open at 11:00 a.m.