Rehab Medical

3.4

Medical Supplies
Indianapolis, IN

About this business

Consumer Goods Medical Supplies

Location details

3750 Priority Way S Drive, Indianapolis, IN, 46240, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 4:30 p.m.
Tue	8:00 a.m. to 4:30 p.m.
Wed	8:00 a.m. to 4:30 p.m.
Thu	8:00 a.m. to 4:30 p.m.
Fri	8:00 a.m. to 4:30 p.m.
Sat	Closed
Sun	Closed

3.4511 reviews

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Daniel M

a month ago

I finally received my wheelchair after a year and a half of waiting. One week after I received it it stopped working. It has been 3 months and they still have not come out to service my wheelchair. Then they finally decide to come out to look at my wheelchair and he says my house is too dirty for him to work on my wheelchair so he refused to even come in the house. My house is not that dirty I just have dogs. He can hear the dogs locked up and said he was scared of the dogs and I assure them they're locked up in a bedroom bu... read more

Frank J

2 months ago

I have had the worst customer service from this company. It has taken over 2 months to receive my wheelchair cushion and once I did receive it, it was the cheapest cushion they could have sent. Once I received it the delivery person took the cushion out of the box, handed it to me and left after I signed for it. He did not let me try it to see if it was the correct cushion or to see if it was comfortable, needless to say it 10 times worse than the 10 month old cushion that I had. I should have been hesitant to order another ... read more

Business response:

Thanks for your feedback. We do apologize for the cushion and service experience. I have spoken with the customer and advised that we have a ticket in process to resolve his issues. I will keep him updated. At Rehab Medical we are committed to resolving all issues in a timely manner.

Melanie M

3 months ago

I have had this chair 6 months. Pieces have chipped off of one arm. Yes, I hit something, but it isn't capable of stopping immediately. It does one final jerk before stopping. My controller came loose. I reattached it the best I could and drove around that way for 6 days while waiting for repair. It even fell on the floor once. The lift mechanism broke and had to be replaced. The first scheduled repair, no one showed up. No call either. When I called to reschedule, the next available appointment was 6 days out. I drove aroun... read more

DWPMusi Z

6 months ago

(HELP) I received an new chair August of 2022.. my chair been damaged since I got it.. the chair consider as a hazard not safe.. the past 4 years my chair been damaged because it was assemble wrong when put together.. Rehab medical has charged my insurance company thousands of dollars for parts and labor repeatedly. my doctors even requested for a new chair left complaints monthly basis.. even the **** has came over 20 times to fixed my chair but each times they never could.. so every month they keep ordering parts for my ch... read more

Business response:

Thanks for your feedback. We do apologize for the delay. A ticket is in process to repair your equipment. We are working diligently to repair your equipment. We are awaiting insurance approval. I will reach out shortly with an update. Thanks.

Deanne Dirksen

7 months ago

I have been dealing with Rehab Medical for a month and a half to obtain a new wheelchair. My current chair was causing pressure sores as it was inadequate for me. I was promised the correct chair height, correct seat type (vinyl), and solid arms on the chair. I repeatedly asked for specs/details on the chair while they were "working on getting the proper chair". I was told on different occasions that it was no problem and being taken care of. The chair was finally delivered and guess what???!!! The only correct thing was the... read more

Business response:

Thanks for your feedback. We do apologize for the service issues. A voicemail has been left for you to get these issues resolved as quickly as possible. I am showing that you have been scheduled with our technician to resolve all issues. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks.

Deanne D

7 months ago

Business response:

Orville W

8 months ago

They never did come and measure me for my wheelchair but they went ahead and ordered it without measuring me and got the wheelchair it was all wrong it's supposed to have a soft cushion and thoracic support and the technician that brought it never did just arm rest or the footrest I still can't use it because the location is wrong cuz I can't sit for very long time and our friend told us about this company they did her the same thing they said if you're not over 400 pounds he will not come out and measure you she see what **... read more

Vicky N

8 months ago

This is the worst company ever to deal with!! They scam seniors to the max. My mom got a custom wheelchair and when it was delivered, was far more than what she needed. She is still waiting on paperwork that Rehab said she electronically signed so we were NOT aware of any return policy because we would have returned it! The chair barely fits through any of her doors. The customer service department is terrible as well. Stay away from this company! Wish we would have.

Business response:

Thanks for your feedback. We do apologize that you are not happy with your service experience. At Rehab Medical we believe in operating with the highest standard of care. We are always willing to rectify all issues when we fall short of our ***** We follow the physicians prescription based on our customer's clinical diagnosis and all equipment is approved by insurance based on medical necessity.. All Delivery paperwork is signed during the deliver process and we do require that our customer's initial that they understand the... read more

Rob K

8 months ago

These people are horrible. Absolutely disrespectful and disgraceful. They are proud to have an A+ bbb rating but yet they are not bbb accredited.