Relax The Back

4.7

Furniture Stores
Tucson, AZ

About this business

Retail Furniture Stores

Location details

5068 N Oracle Rd, Tucson, AZ, 85704, United States

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Weekday	Schedule	Status
Mon	10:00 a.m. to 6:00 p.m.
Tue	10:00 a.m. to 6:00 p.m.
Wed	10:00 a.m. to 6:00 p.m.
Thu	10:00 a.m. to 6:00 p.m.
Fri	10:00 a.m. to 6:00 p.m.
Sat	10:00 a.m. to 5:00 p.m.
Sun	11:00 a.m. to 4:00 p.m.

4.7346 reviews

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Jeffrey W.

9 years ago

I had a great experience. The associate that assisted me taught me more about postures for working, sleeping and relaxing than I had ever considered.

Patricia F.

9 years ago

Great customer service very personable people

Brenda S.

5 years ago

Service was great. Just didn’t like their beds.

Business response:

Brenda- Thanks for the review! I'm so glad to hear that your experience in our store went so well and sorry to hear our beds didn't work out for you. We do appreciate you taking the time to give us a review.

Jack H.

5 years ago

owner never bought my Bicycle!

Bill P.

5 years ago

In-Store purchase - good; Follow-up - poor

Business response:

Bill, Thanks for your review and the feedback. We are glad you had a great experience in store but very sorry you we fell short with following up with you. We have addressed this issue with your sales consultant and initiated some additional training to improve. We hope you will give us another chance. We do appreciate your business and hope you are liking your new chair!

Sandra R.

6 years ago

Great store personnel. Purchased chair on 2-12-20 and as of this date 3-6-20 have not received the chair which was to be shipped to me. Was informed by freight company the chair would be delivered on 3-12-20. Seems like Relax The Back should find a better freight delivery service as a month to deliver is unacceptable.

Business response:

Thank you, Sandra for your review! I couldn't agree more with you! It was completely unacceptable and we dropped them as a delivery company after the debacle you had to deal with on your delivery. We apologize for the inconvenience and appreciate your patience. You are a wonderful client of ours, and the ball was dropped. I hope now that you have your chair, you are enjoying it! Please let us know if we can be of any further help! Be well and healthy!

Shelby D.

6 years ago

Customer service great. But pillow I went home with was way different than the model I tried in the store. Way bigger and causing me more neck pain. I would take it back if I could. Regret purchase.

Business response:

Shelby, I am sorry the pillow felt different to you once you got it home. Please bring by the store so that we can help assist you with this issue. We appreciate your feedback and make sure you receive the best customer service.

Bill S.

6 years ago

Service and product knowledge good. Disappointed to find out big sale a week after I bought my chair.

Business response:

Bill, We are happy to hear that you had a great experience in the store. Unfortunately your chair was not one that was on sale, We apologize if there was a misunderstanding. We hope you are enjoying your chair and it is helping relieve any discomfort you were having.

Ronald L.

6 years ago

The store experience was great. The Delivery not so much. Able and Jason (as I recall), rather than working together tried to manhandle the removal of the old bed pieces individually and dragged a foundation box across some painted white woodwork, scratching it. They both had a big keychain hanging from their belts and scratched the headboard of the bed. I was not offered the extended warranty, which I just thought of. Ron Lenz

Business response:

Ronald, I am glad you hear to you had a great experience in our store with our sales staff. I'm very sorry you had this experience with our delivery team I have addressed your concerns with and I hope we'll improve moving forward. I do appreciate all reviews as they give us a chance to see what we are doing well and when we "miss the mark", as in this case with your delivery.