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Relax The Back
- Furniture Stores
- Tucson, AZ
About this business
Location details
5068 N Oracle Rd, Tucson, AZ, 85704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Verified by Relax The Back
The staff is courteous. The company does NOT stand behind its products. You can over $2000 on a chair for a bad back, but if it doesn't work for you, they will not allow it to be returned. So, you are stuck with it. They are purely into the money.
Business response:
Gail, I believe you are mistaken about our return policy, We offer an unconditional 30 day Comfort Guarantee Return Policy on all of our Recliners unless you purchase a clearance close out model. If you have would like to discuss this please give our office a call.
Verified by Relax The Back
I was displeased with the lack of organization. I waited a very long time to check out because he didn't have the pillow he sold me. I did also purchase 2 other items for my bed that totaled close to $400. The salesperson made me sign an agreement stating that I'm not allowed to return the items! These items are still in the original packaging. I even had to go back a 2nd time to get the pillow that I originally went in to look at. I was held up again for several minutes while they looked for the item which I had already pa... read more
Business response:
Robert - Let me start off by saying that I apologize for the less than expected experience that you had in our store. We strive to deliver a top-rate experience to everyone who walks in the door at Relax The Back, but we realize that we sometimes don't hit the mark. In your case, it sounds like we missed the mark by quite a bit.. I believe you were working with a newer sales person, but that does not excuse the experience you had. I will speak to all the employees involved and try to improve our approach. Thank you for poin... read more
Verified by Relax The Back
Great service, but chairs just didn't work for us.
Business response:
Donald & Carol, We appreciate your review and are happy you had a great store experience. We are sorry that the chairs didn't work for you at this time. Please let us know if there is anything else we can do for you. Thank you for visiting us and trying the chairs.
Verified by Relax The Back
Good salesman crappy pillow for $200
Business response:
Steve, Thank you for your review. We are happy to hear you had a great experience with our Back Care Consultant. We are not happy to hear you are not happy with your pillow. Please stop by our location and let us talk to you and see how we can make the pillow a bit more comfortable for you!
Verified by Relax The Back
Aside from the the chair being torture to my back . The salesman /owner is a master of duplicitous ambiguous talk . I'll never go back .One star is generous!!!! You may use my name and e-mail Dean Phillips
Business response:
Sir, I am very sorry that you are not happy with your recliner. We will go above and beyond to help you with any adjustments that are needed to get the chair back to the awesome feeling that is was when you purchased it. Please contact us and allow us to help you.
Verified by Relax The Back
Very nice people. . . Overpriced products. Beware floor models sold as "brand new". They have total control
Business response:
Unfortunately, we do not have total control over the prices that our products sell for. Our products are priced locked from the Vendors. The only time we are allowed to discount products is if the Vendors are having a promotion. If a customer must have a product immediately we can offer our floor model but it would be clearly marked as a floor model with full warranty. If you believe that you ordered a new product and received a floor model please contact us asap so we may look into this. Thank you.
Verified by Relax The Back
watch out for repairs. Had our chair for the exact period of warranty and when the neck cushion discolored they sent us to a subcontractor. When the mechanism that raised and lowered failed the chair, we had to buy thru a subcontractor again and pay for installation by another outsider.
Verified by Relax The Back
The sales support seemed excellent. The following about delivery was lousy.
Verified by Relax The Back
The remote control loses its settings and has to be reset. There is no pattern as to why. I have reported the problem but so far no answer has been forthcoming. There was some talk about replacing the remote control but I have heard nothing further and no action has been taken to solve the problem.
Business response:
I'm very sorry that you are experiencing the problem with your chairs remote control. We sent a technician to your home the same day you reported the problem to us and was unable to find any malfunction. At last we spoke you were going to let us know if you were still having the random issue with the remote control and we would replace it for you at that time. To date you have never contacted us so we assumed that the remote was working fine. If there is still a problem please let us know, we want to provide excellent custom... read more
Frequently asked questions about Relax The Back
How is Relax The Back rated?
Relax The Back has a 4.7 star rating with 346 reviews.
When is Relax The Back open?
Relax The Back is closed now. It will open tomorrow at 10:00 a.m.