This profile has been claimed by the business owner or representative.
Relax The Back
- Furniture Stores
- Boca Raton, FL
About this business
Location details
2200 Glades Rd, Ste 101, Boca Raton, FL, 33431, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Verified by Relax The Back
We were extremely disappointed to receive in the mail a “sale” notice just days after we paid ABOVE full price (according to online price, which we later discovered) for our chair. NOT happy about that at all!!
Business response:
Dear Alex, Great news! We have a 30 day price guarantee as long as the exact item you purchased is the one on sale. Please call Ashley (561-417-4404) in our Boca store and she will handle your situation. We appreciate your business and apologize for any inconvenience. All the Best, Steve McCoy -Sales Stevem@relaxtheback.net
Verified by Relax The Back
Average.
Business response:
Dear John, Thank you for taking the time to send a review. We appreciate your feedback. We hope you will give us a chance to impress you on another visit. All the best, Steve McCoy-Sales stevem@relaxtheback.net
Verified by Relax The Back
I love the chair it's so relaxing. The only problem was it took 3 weeks to receive it.
Business response:
Dear Donna, Thank you for your feedback. We apologize we did not communicate and meet your delivery expectations. Many times inventory is coming cross country and can cause delays. Your feedback will help us improve our business. We are happy to hear you love your chair. If we can be of service in the future, we are here for you. All the Best, Steve McCoy-Sales stevem@relaxtheback.net
Verified by Relax The Back
I am truly disappointed with my shopping experience. The pillow I purchased was extremely uncomfortable when I returned within a couple of days I was told there were no refunds. I will not do business with the store again.
Business response:
Dear Susan, Thank you for your feedback. We would like to help you resolve your situation. Could you please contact Ashley, the manager of our Boca store at 561-417-4404. Thank you Steve McCoy-Sales stevem@relaxtheback.net
Verified by Relax The Back
Delivery was delayed and an item was missing and they could not take our old mattress as promised
Business response:
Dear Steven, We apologize for the poor service all around. We are reviewing our systems, to make changes ,so we can improve our performance. Thank you for your feedback, it allows us to be better. We appreciate your business. All the Best, Steve McCoy-Sales stevem@relaxtheback.net
Verified by Relax The Back
Chair can’t go flat. Seat and back are welded together so you can’t move each individually
Business response:
Hi Adrianne, Thank you for your feedback. We would like to help you resolve your situation. Could you please contact Ashley, the manager of our Boca store at 561-417-4404. Thank you Steve McCoy-Sales stevem@relaxtheback.net
Verified by Relax The Back
I am now stuck with a pillow that I cannot return. One needs to try your expensive items at home including “bed items”
Business response:
Hi Amy, Thank you for your feedback. For hygiene purposes, we can not accept returns on used personal items such as pillows. We would like to help you with your situation. Please contact Ashley , our manager in the Boca store at 561-417-4404 Regards, Steve McCoy -Sales stevem@relaxtheback.net
Verified by Relax The Back
I can sum it up in one word “UNBELIEVABLE “
Business response:
Hello Robert - Thanks so much for the stars and amazing comment! We strive to provide world class service and we're so happy to hear that we were able to exceed your expectations. We just wanted to say we appreciate your business and thank you for shopping with Relax The Back Boca. Kindest regards - Vinnie Del Buono | Regional Manager | vinnied@relaxtheback.net
Verified by Relax The Back
I was able to purchase the pillow at bed bath beyond for $25 less than your price I will not be shopping with you anymore I did call to tell the salesman he did not offer to give me a refund
Business response:
Hello Ellen - We apologize that we didn't meet your expectations. Our goal is to provide competitive pricing with all of our products and we sometimes encounter situations like this, where other retailers come in at a lower price. We do have a price protection policy in place for instances like these and would be happy to match or beat any price from an authorized dealer when comparing the like products. Please feel free to reach out to me directly and I would be happy to accommodate you. We appreciate your business and woul... read more
Frequently asked questions about Relax The Back
How is Relax The Back rated?
Relax The Back has a 4.8 star rating with 732 reviews.
When is Relax The Back open?
Relax The Back is closed now. It will open tomorrow at 10:00 a.m.