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Relax The Back
- Furniture Stores
- Nashville, TN
About this business
Location details
2020 Glen Echo Rd, Nashville, TN, 37215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 4:00 p.m. | |
| Tue | 10:00 a.m. to 4:00 p.m. | |
| Wed | 10:00 a.m. to 4:00 p.m. | |
| Thu | 10:00 a.m. to 4:00 p.m. | |
| Fri | 10:00 a.m. to 4:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Verified by Relax The Back
Answered all questions. Very pleasant. Great buying experience
Business response:
Hey, Thanks John, we appreciate your kind words. Sorry for so late in responding. Best, April Vance, Owner
Verified by Relax The Back
I liked being able to try out the available products. The 30-day return policy is great.
Business response:
Thanks for the kind words Thomas. Best, April Vance, Owner
Verified by Relax The Back
employee was very informational and took her time to pick out the right pillow
Business response:
Thanks Lauren, we appreciate your noticing our extra effort for our customers !!
Verified by Relax The Back
Sales staff was great and very helpful. White glove installation was a bit iffy on the adjustable bed base. Legs were not installed properly and some left off. Had to remove that mattress, flip it over, and install the legs properly. Not the best thing for a bad back.
Business response:
Kyle and Debra so sorry to hear of the trouble with the delivery! Please accept my sincere apologies! Give me a call at the showroom when you have a chance so we can discuss everything. Always here to help if needed! Again sorry for the trouble! Glen Word director of Sales
Verified by Relax The Back
I have call them many time telling this store that the chair is wabble but the keep saying it normal but it was that way when i first broght the 3000.00 chair Lifeform® Ultimate Mid Back Executive Office Chair. the last time it was like this it brought with me in it. it not easy to get time to get the chair fix for i use it every to work in it. im try of them not wanting to help, when you buy it it say a good Lifeforms® Ultimate Mid Back Executive Office Chair lifeforms® Ultimate Mid Back Execute chair Warranty don't pay t... read more
Business response:
Lisa we stand behind all our products. You personally can attest to that fact. You had a problem with the chair base at one time and we happily repaired it with no questions asked. With no charge to you. You called with concerns a few weeks ago and I personally came to your home and determined that at the time there was no malfunction. You called again yesterday 11/15/19 to say you thought there was still a problem. We contacted the manufacturer and spoke directly with the President and was informed that the chair was fun... read more
Verified by Relax The Back
Glen was so helpful and helped me pick the right pillow! We will be back!
Business response:
Janet I really do try! Thank you for the wonderful feedback! Glen Word Director of Sales
Verified by Relax The Back
Unbelievable....we drove almost 40 miles to get to the store for a pillow. We called ahead to make sure they would be open until 600pm Got there and it was CLOSED. No wonder the other store went out of business.
Business response:
Connie please accept my sincere apology for the inconvenience that this obviously caused for you! Please know that this situation is in no way a normal occurrence. Due to very unusual circumstances, we did have a need to close early that particular day. No reason is good enough however if for any reason we cause a client undue stress or create a problem in any way! We do hope that you will give us another opportunity in the future to make this right. Again my apologies. Glen Word Director of Sales
Verified by Relax The Back
Very poor customer communication. After ordering my bed and my chair 3weeks later, I did not get a follow up call when my delivery date was changed to later. I had to call to find out and that was after the delivery should have happened. This happened with both my bed and chair. Very annoying.
Business response:
Chrissy please accept my apologies. Our ultimate goal is to create a positive overall experience for our clients. Sadly, based on your review that was not the case in this scenario. Thank you for your feedback. I will take what you shared and learn from it. I hope that in the future I get a chance to change your view and create a better working relationship entirely. Please let me know if I can ever be of service in the future. Regards Glen Word Director of Sales
Verified by Relax The Back
I HAVEN'T RECEIVED IT YET..BUT I LIKE THE SERVICE
Business response:
Susan we do try! Thank you so much! Gen Word Director of Sales
Frequently asked questions about Relax The Back
How is Relax The Back rated?
Relax The Back has a 4.8 star rating with 258 reviews.
When is Relax The Back open?
Relax The Back is closed now. It will open at 10:00 a.m.