Relax The Back

4.5

Furniture Stores
Tucson, AZ

About this business

Retail Furniture Stores

Location details

5420 E Broadway Blvd, # 210, Tucson, AZ, 85711, United States

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Weekday	Schedule	Status
Mon	10:00 a.m. to 6:00 p.m.
Tue	10:00 a.m. to 6:00 p.m.
Wed	10:00 a.m. to 6:00 p.m.
Thu	10:00 a.m. to 6:00 p.m.
Fri	10:00 a.m. to 6:00 p.m.
Sat	10:00 a.m. to 5:00 p.m.
Sun	11:00 a.m. to 4:00 p.m.

4.5227 reviews

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Sally H.

9 years ago

Love my chair. Good service on delivery.

Richard B.

9 years ago

The salesman, Derrick, was courteous and professional. The delivery went smoothly and service was cordial and accommodating.

Dolores D.

9 years ago

I went to the store three or four times over several months, knowing I'd want to buy a recliner when I moved into my new home. The sales associates were all knowledgeable, but not pushy. I tried out just about every chair, and they offered to show me or demonstrate just about every other item in the store. They were ok with the fact that I was planning to purchase in a few months. The recliner I bought was very expensive, but it sure is worth it on those days my back is giving me trouble.

Cheryl & Dave H.

9 years ago

We received great customer service and we are truly happy with the product we purchased. Thank you.

David H.

9 years ago

THE EMPOLYEE WAS REALLY NICE AND TOOK HIS TIME WITH US AND WAS REALLY PATEINCE. I WOULD RECOMMED OUR FRIENDS. DAVID HURLEY

Steve A.

3 years ago

Sales person didnt know what frame we had for our automated,vibrating system even after we explained and sent numerous pictures,It Cost us over $200.00 because he insisted we needed 5/8 finished plywood for a base.We did not .We never heard from the manager either-to at least call -yes i did complain to othe salesman at the oro valley store.Even the installers witnessed the issue. i would only recommend to get that sales guy an education on beds even if he brags of many yrs of experience-

Business response:

I'm truly sorry you had such a poor experience in our store. We have addressed these issues with the Back Care Consultant that you worked with during your visit. You had a very unique situation with your bed that we don't normally come across and the Back Care Consultant thought he was doing the best he could with advising you. Again, I am very sorry that you did not have near the experience we train and expect to be delivered every time by our staff at Relax the Back. We appreciate your feedback and have addressed this si... read more

Jim S.

5 years ago

I give Relax The Back Tucson a 3 rating, my wife loves the chair. I, on the other hand, am not crazy about it

Business response:

Jim, We appreciate the feedback on both your chairs and taking the time to give us a review. Sorry the chair didn't live up to your expectations but we are happy to hear your wife loves her chair. Please let us know if we can help you in the future!

Jeff C.

5 years ago

Bought a rock and stop foot rest and decided to return it. It was never opened or used and they would not take it back for a credit or refund. Regardless Covid or not, that's not good customer service.

Business response:

Jeff - I'm sorry that you have not had the success with the footrest product that you purchased and our return policy on personal items wasn't up to your expectations BUT, we do want every customer to have the best experience possible with our store, our staff and the products we sell. We are sorry we fell short for you with the product, policy and customer service. We do appreciate your feedback so that we can make improvements.

Ron C.

6 years ago

Beware there warranty is subject to review unlike a car or apple product only extends to the purchaser not the product have a leather cafe chair and before the three year warrnty expired leath began to peel BUYER BEWARE !!!!!!!!

Business response:

Ron, We are sorry to hear you are so upset. All furniture vendors have conditions on their warranties and they are included with the product and on their websites. Warranties are given only to the original retail purchaser, subject to all the terms and conditions and their warranties are non-transferable. That is very common with all furniture warranties. You purchased the chair from the original owner who should of told you the warranty was non-transferable. We make sure all our clients who purchase directly from us... read more