Relax The Back

4.5

Furniture Stores
Tucson, AZ

About this business

Retail Furniture Stores

Location details

5420 E Broadway Blvd, # 210, Tucson, AZ, 85711, United States

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Weekday	Schedule	Status
Mon	10:00 a.m. to 6:00 p.m.
Tue	10:00 a.m. to 6:00 p.m.
Wed	10:00 a.m. to 6:00 p.m.
Thu	10:00 a.m. to 6:00 p.m.
Fri	10:00 a.m. to 6:00 p.m.
Sat	10:00 a.m. to 5:00 p.m.
Sun	11:00 a.m. to 4:00 p.m.

4.5227 reviews

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William L.

6 years ago

Absolutely worst decision of my life. After waiting almost 2 weeks for the beds arrival I haven't got a full nights sleep since. I feel like I'm falling out of it and wake up almost every hour trying to get comfortable. Called to return and was told I had to wait 30 days and it would cost me $1000.00. Ok, lesson learned. Well my wife called today and it's not $1000.00 it's $5000.00 with no explanation from the sales rep. Well let me tell you, I spent over 26 years in the Armed Forces and am a card carrying member of the AARP... read more

Business response:

William, I am sorry that your original purchase was not providing you the proper night's sleep. It is not our policy to have you sleep on it for 30 nights, it is Tempur-Pedic's policy for the 90 night comfort guarantee. We appreciate you giving us the opportunity to make it right for you and get you sleeping on a better mattress that you felt comfortable on and you are able to get a better night's rest.

s.c.

6 years ago

they don't honor warranty on a $3000.00 chair

Business response:

S.C, We are sorry to hear you were not happy with your warranty on your massage chair. The vendor did indeed give you a brand new chair since they were unable to fix your original one. We apologize that you were unaware you had to pay shipping for the new massage chair. We hope you are enjoying your new chair they sent you.

Nancy M.

6 years ago

Disappointed. I purchased the Purefit adjustable wedge system at this store. I was told at the time there are no returns on the product. I used the system for 4 days and not only did it not help my back it caused neck issues I didn’t have previously. I called the store with what I thought was a win, win solution. I would bring the product back in and they could do whatever they wanted with it. I asked if they could meet me part way on the price....maybe sell it to me for cost. That way they are out nothing and I recou... read more

Business response:

Nancy- I'm sorry that you have not had the success with the adjustable wedge set that you purchased. We can't (and wouldn't) resell bedding products that are returned to us, hence our policy on that type of purchase. Personal items, for sanitary reasons, cannot be returned and that is why we make sure every customer is informed of this policy before purchasing and tries the demo model in our store for as long as they like to make sure it is going to work for them. Once again, I am sorry it didn't work out for you.

Jessica

7 years ago

Over priced products,

Business response:

Jessica, we try hard at Relax The Back to have different price-points for different types of product solutions to fit everyone's budget. The most important factor we consider when choosing products to carry is "does the product do the job it's designed to do." If the product does not help relieve pain, increase relaxation or improve someone's lifestyle ergonomics, we don't carry it. Then, factors such as warranty, product service and price come into play. We do appreciate the feedback and we will continue to look for a wi... read more

Sarah, F.

8 years ago

They sell there used floor mattresses as brand new. Very deceptive sales practice. They can lower there prices if they want....they don't want to

Business response:

Sarah, You are very mistaken. We never claim our floor models as new, Once or Twice a year we have a mattress floor model clearance sale when we refresh with newer models. When we do this, We put brand new covers on every mattress and discount the mattress price by 50% and sell the Mattress as a floor model clearance with a full warranty by the manufacturer. All of Relax the Back product prices are price locked by the manufacturers that we sell for and we can only reduce the price if they have a sales promotion. We hop... read more

Richard K.

8 years ago

The service was outstanding. Juan was excellent and knowledgeable. I have a problem with the exhorbitant pricing on the product. My estimate is it was marked up over 500%. I will put this info on social media. People need to be aware of your mark up tactics.

Business response:

Richard, Thank you for review. We make sure all associates are educated on back care and our products, we made sure Juan got the recognition he deserved. We are sorry to hear you feel our prices are marked up so high. We are a Franchise who has been in business for over 30 years, We specialize in products to help relieve back pain. All of our products are Price Locked by our vendors that we carry. Our prices are not hidden or deceptive in anyway, they are displayed on our product and website. You won't be able to find... read more

Bob P.

8 years ago

The professionalism, courtesy and knowledge of your staff (especially Ben Macias and Rudy Ochoa) exceeded my every expectation. They both are a "class act". My only major criticism is your deceptive photo marketing/illustration of the “Saddle Cognac” Hale Air Comfort. Your brochure reflects this product with nuanced lighter and darker colorization—my artist daughter was “WOWED”. In contrast the actual product comes in a standard solid one color presentation. This deception in my opinion is a discredit to your outstanding... read more

Linda S.

8 years ago

Will not be back

Lori M.

8 years ago

I think as much as you charge for pillows (and everything else) you should have at least a 10 day return policy. Won't recommend or shop here again.