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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Service was terrible. You don’t have a car wash that has been working. That hasn’t been working for two years. The service manager was very responsive. However, management has failed to meet expectations does not return my calls.
Business response:
We'd like to assist you where we can. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com at your earliest convenience to discuss this further.
My Pathfinder was serviced and it took nearly 2 weeks when I was given a time frame of 2 days!. Then when I received my vehicle back it had a cracked windshield which they claim they did not do. My visibility is poor and they will not replace it.
The managers were extra pushy to buy a car, even when we denied them more than 10 times she kept coming back and trying to get us into something even if we didn’t want it because we’re supposed to be trying to help our credit and said we can’t buy a house without getting this car She was extremely rude and pushy and rude to her employees. The sales representative Ramon we dealt with was very helpful, but she was very pushy and made us uncomfortable. We felt really bad for the sales representative because he felt like he woul... read more
Business response:
We're disappointed to hear this feedback and we'd like to look into the situation. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com at your earliest convenience to discuss this further.
The dealer promise to wash the car during services and every time the machine is not working or they don't have personnel
Took my car in for a diagnostic with an appointment at 10am and they told me they would have to take it to hyundai even though I bought the car there. I left my car there and waited for a call that I never got so I decided to call around 4:30 pm and they said it was still at hyundai and would let me know. I told them I needed my car to get to and from work and wasn’t told about it being a whole day and got no help at all. Next day rolls around and I called multiple times starting at 9am and was sent to voicemail each time an... read more
Business response:
We apologize for any miscommunication with our team. We’d like to address this directly with you, Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com to discuss this further.
The staff were all smiles, nice, kind. My experience hasn't left me happy at all, so for my own personal reasons (to much to say to put in text form, not a happy customer. I should never had done any trade ins)!!!
Business response:
We'd like to assist you with any concerns. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com at your earliest convenience to discuss this further.
To much to text, I am not happy with a lot of things. Yes they were nice, all smiles but I'm angry and annoyed cause I feel I was tricked, lied to, and sort of trapped/forced (I don't want to text my thoughts)
Business response:
We'd like to assist you with any concerns. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com at your earliest convenience to discuss this further.
It was nice at drop off. I asked if they could do the oil change faster then 1 and half hours. I couldn't go anywhere. They offered uber to go across to mall. So I did. I ordered food because of how long the wait was to be. They called within 30 minutes. I told them I would eat and he said just call when I was ready. So I did in 15 minutes and no answer. I kept trying to get ahold of one person they said l had to speak to. I sat at the mall for hour. I finally called my husband minutes away to come get me. This started at 12... read more
Business response:
We apologize for any miscommunication with our team. We’d like to address this directly with you, Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com to discuss this further.
There was poor communication. First we were not told the problem until we called, then we were not informed that the part did not arrive, so when we called to see if the car was finished then we were informed that the work had not even begun.
Business response:
We apologize for any miscommunication with our team. We’d like to address this directly with you, Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com to discuss this further.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 12,719 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.