This profile has been claimed by the business owner or representative.
Rent-A-Center
- Furniture Stores
- Columbus, OH
About this business
Location details
645 Harrisburg Pike, Columbus, OH, 43223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I tried for 4 hrs to rent a washer in carrollton ga online I was told 3 times someone would contact meat the carrollton ga store 30117 this is the poorest customer service ive ever had the manager David strung me out over email for atleast a couple hours and I called 3 times to resolve to be able to rent a washer for my wife but apparently customer is not part of rent a center job description. This manager should be fired for poor business relations. I myself am in customer relations and have never experienced service this p... read more
Business response:
Rent-A-Center appreciates your feedback and the opportunity to address your concerns. In order to better assist you and receive further details surrounding your poor experience, please contact our customer service at 800-442-8186.
They have horrible customer service skills. Even after communicating with them in regards to making payments and changing the payments and being a loyal customer. I was sent a rude and unprofessional text message. I feel like they miss treat people that use their services because they know they have bad credit or dont have the means to purchase furniture and they treat you in that manner.
Business response:
Rent-A-Center appreciates your feedback and apologizes you have not had a satisfactory experience. Please contact our customer service at ************ to provide further details into your dissatisfactory experience. Thank you
I ordered something I was gonna return it I said order me another one on the same contract they changed my contract without me signing it all I want to do is just return it now but for them to be able to change your contract that should not be right because it was a computer contract is it because I signed but I never signed the second contract I signed one contract for seven payments not a second contract for a 24 payments
Business response:
Rent-A-Center appreciates your feedback and the opportunity to address your concerns. In order to better assist you, please contact our customer service at ************. We will be happy to address any concerns surrounding your rental-purchase agreement, and ensure the terms correspond with what you electronically signed into. Thank you
I would barely give this company a 1, they add so much interest and principal on items it is very vicious. That is besides the point, I took 2 sofas and a tv from the *** in ******, ** back in September 2021 and I never missed a payment but fast forward over a year later into this renting agreement to later own; I missed February payment of this year. Little would I know here comes crusty dusty *** people at my door with a notice to return property for missing a payment, mind yall I have 6 payments left and I cannot wait unt... read more
Business response:
Rent-A-Center transactions are not financing arrangements or loans. We purchase the merchandise selected by the customer from the host store, and then rent the merchandise through a terminable rental purchase agreement that contained the disclosures as required by applicable law. Rent-A-Center has reviewed this review and determined the primary complaint is regarding certain contractual obligations stated in the rental purchase agreement, which the customer failed to comply with. We apologize that Ms. ***** has had a poor ex... read more
horrible service, all employees seemed nice in the beginning at the store location in **********. I am a reader so of course I read my contract was told I could return products anytime and also get my money back. not only am I being refused my money back but also being told that they will be taking back the products I've been paying for since oct of ****************************************************************************** the said contract why would I return something I've been paying for along with renters insurance as... read more
Business response:
Rent-A-Center appreciates your feedback and find it unfortunate that you are not satisfied with the rental-purchase agreement you made with us. Rent-A-Center accommodates returning the merchandise in accordance with the terms of the rental-purchase agreement, specifically in paragraphs "Termination," and "Our Rights To Take Possession". Since the rental-purchase agreement constitutes a lease of the merchandise, we are still entitled to payment for the time you rented the merchandise, and we do not refund payment received dur... read more
I think they cheat the customer. I don't receive recipts
Business response:
Rent-A-Center appreciates your feedback and the opportunity to address your concerns. In order to better assist you, please contact our customer service at ************ in order to request a copy of your payment history. Thank you
Wouldn't let me pick my agreement up because of who gave me a ride .. sounds like a discrimination lawsuit
Business response:
Rent-A-Center appreciates your feedback and the opportunity to address your concerns. In order to better assist you, please contact our customer service at ************ so we can obtain further information.
They need help with the staff at the location in fort **********,**.
Business response:
Please contact our customer service department at ************ to provide your much appreciated feedback on store staffing. Thank you
I have collection calls from a Rent a Center agency every few years. last one was a week ago. Before that was 2018. The first one stated I rented something from a place in **** in 2010 - 2011 that I never lived (2017) I said I never lived there I lived in ******** at that time. The call last week stated I rented it in ************** area in 2016 (I didn't live in ************** in 2016. ***************** was sketchy at best could not give me what I allegedly rented. *** would not give me his name and I repeated my questions ... read more
Business response:
Rent-A-Center the opportunity to address your concerns. If you are not familiar with something on your credit report, we request you to file a police report and provide us a copy so we may complete an investigation. If you have further questions, you may contact our customer service at 800-442-8186.
Frequently asked questions about Rent-A-Center
How is Rent-A-Center rated?
Rent-A-Center has a 1.9 star rating with 467 reviews.
When is Rent-A-Center open?
Rent-A-Center is open now. It will close at 6:00 p.m.