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Repipe Specialists - Greater Los Angeles
Had repipe specialist just come in and put a main line and redo all the lines in the house. Job is done very sloppy was told it would take one to two days it took three days. Drywall guys are terrible i've got drywall spackle on walls that weren't even cut open the bubbles everywhere that they put the drywall in. The hole in my yard for the main line they threw all of their waste in the hole I've been picking out pieces of pipe and miscellaneous stuff for the past 3 days. They also left a giant plug of grass in the middle of... read more
I paid 10 grand to have my home repiped. What they did not tell me is that they would not remove the old pipe and instead just left it where it fell. We stated getting a very strange smell coming from the holes left behind by the crew. it was then that we checked things out and found the material left behind by the crew. All I have to say is make sure that you get a full understanding of what they will do before signing anything. My personal advise is buyer beware. They want the money, but do not want to do the work
If could give a minus star I would. Signed a contract with Repipe Specialist on 7/11/2023. Work Order number ******. Put a 10 percent down payment of the job of $1400. Salesperson ************************* scheduled work to be done on 9/13-9/14/23 by a contractor. On the day of the job, the contractor arrived and someone by the name of ** from the ***************** arrived at my house without me knowing. About 30 minutes later, I asked where's the permit. Looking at my contract, ***** circled I should get it, but on the back... read more
Called repipe in *********** to do some work on our home. Scheduled an in person appointment at our house. 2 hours before the appointment they called and said they could only do a telephone estimate. Spoke with them regarding the work needing to be done. He gave me a quote over the phone then said i will see what i can do to lower the price. Called later said he had a "managers special" and he could drop the price by $6000. We said ok and applied for financing through their 3rd party finance company. We were approved for the... read more
BUYERS BEWARE... They contracted out are we piping job, salesman difficult to get a hold of and did not return calls. Had to have several repairs due to incomplete work. Permit failed three times. Overcharged on permit. It's taken 6 weeks to get the job complete.... BUYER BEWARE!!
Business response:
Our Sales Reps go over the procedure with every customer and explain our business model with regards to how we use local plumbers that we have a relationship with during every presentation. We do not hide that we subcontract. We also don't just grab some random plumber. With regards to overcharging for permits - we cover permit costing. It is part of our service. We do apologize for the inconvenience that this has caused and have been in communication with **** regarding all the issues to come to a resolution.
The pipes are functional and appear to be properly installed. That's the extent of my positive feelings.They took the cover off the street side water meter to shut off the main water. Instead of reinstalling it properly with the lock, they simply set the lid on there. I stepped on it coming home from a walk with my family and fell through. My leg has a significant wound and soreness. I got lucky, it could have really done some damage. Fortunately, I'm not yet elderly or disabled.When we called them they were hostile and said... read more
Business response:
As has been said, we're sorry that your repipe experience wasn't as smooth as we always want them to be. This is the first time we've heard an allegation of hostility. I assure you, the situation is being looked into. We're aware that you shared a video of you falling. Could you also share video of the water meter cover being replaced? Once our investigation is complete, we'll be in touch with you.
First let me say that they use deceptive advertising. Their website says Repipe Specialists of Polk County, and it has a local Lakeland phone number which was the number I called. They are not local at all. Repipe Specialists office is in Orlando and the plumbers they used for my job were API Action Plumbing out of Cocoa Beach (3 hours away) and the drywall patch team were from Deland (2 hours away). If local matters to you stop right here and call someone else. Nothing happened on schedule, everything was 1 to 2 days late. ... read more
Business response:
Thank you for leaving a review. In regards to our repipe crews, we are a growing national company servicing several states. We’ve entered into long term partnerships with local, carefully-vetted, independent repipe crews. On average, our local crews have been with us for 15 years in the 14 States we service. Our Certified Installers come with a wealth of knowledge and are hand selected before going through a 5 day online learning programs cultivated from 25 years of best practices along with one week of immersive on-site rep... read more
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Repipe Specialists - Greater Los Angeles has a 4.4 star rating with 228 reviews.
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