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R&G Brenner Income Tax
- Tax Services
- Valley Stream, NY
About this business
Location details
111 E Merrick Rd, Valley Stream, NY, 11580, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Order Issues I am filing this complaint due to gross negligence and professional misconduct by their Tax Preparer, Raju Mera of R&G Brenner Tax Consultants in connection with my 2021 federal tax return. The preparer admittedly erroneously included a $18,478 net operating loss and misclassified business expenses under a Schedule C, despite the activity being related to a partnership. These errors triggered an IRS audit and ultimately resulted in the disallowance of the expenses, leading to a Notice of Deficiency with addition... read more
Business response:
*** ********* has a few issues with her tax return. As such, we assigned the tax return from *** ***** to *** ********* who is an Enrolled Agent and head of our tax resolution department.*** ********* sent the client Power of Attorney documents to be signed so we can resolve her issues with the ***. We are not allowed to contact the *** without their consent, which is why the *** is needed.The client never signed the documents, and we could not move forward.The client has since engaged an attorney and as a result our attorne... read more
Order Issues Complaint Details Unavailable
Service or Repair Issues On March 1st I went to ** for accounting services. I was told the person going to do my taxes was a *** . After the transaction I was notify by mail by the *** she made many mistakes the cost me additional money by her incompetent skills. Then I call the main office and they told me she lie to you she's not a CPA and apologize for everything , I asked to be made whole . We agree on splitting the charges and I would receive a refund of $146 and the manager had to run by the owner and they would get ba... read more
Business response:
May 15, 2025To whom it may concern,Our client, ****** *********, contracted with us to prepare their 2024 taxes on 3/01/25. The client agreed to our Client Engagement Agreement, see attached, that specifically states they agree to our fees before we commence work. Nowhere in this document do we claim their tax preparer is a CPA nor do we claim we are a CPA firm.The complaints he makes in this complaint are radically different than the complaints he made when he tried to reverse his credit card payments.From what ************... read more
Service or Repair Issues Better Business Bureau: I have reviewed the response made by the business in reference to complaint <strong>ID#********</strong>, and have determined that <strong>my complaint has NOT been resolved because:</strong><p style="margin: 0in 0in 10pt;"> </p><p style="margin: 0in 0in 10pt;"><span style="color: #ff0000;">[Your Answer Here]</span></p><p style="margin: 0in 0in 10pt;"><strong></strong>That's totally untrue.They lied and told me she was a CPA and the office customer service told me they would ... read more
Business response:
May 15, 2025To whom it may concern,Our client, ****** *********, contracted with us to prepare their 2024 taxes on 3/01/25. The client agreed to our Client Engagement Agreement, see attached, that specifically states they agree to our fees before we commence work. Nowhere in this document do we claim their tax preparer is a CPA nor do we claim we are a CPA firm.The complaints he makes in this complaint are radically different than the complaints he made when he tried to reverse his credit card payments.From what ************... read more
Billing Issues So I filed my taxes for 2021 with this company and they charged me $250 to do my taxes and never filed them; so last year I got a $1,750 bill from the *** saying I never filed and charging interest and late fees. And because of that I never received my $1,090 state taxes and they told me via sever phone conversations they would pay me this money and we agreed on the total total amount $2,480 and when it was time to pay that amount they didnt want to and I need my money. This would also include the fee I paid t... read more
Business response:
*** **** is 100% correct. After further review we determined that she is entitled to her full refund from us because it was lost due to a mistake by one of our tax preparers. We reached out to *** ***** today and informed her that we will be sending her a check in the full amount of her refund. She was very happy.Sincerely,***** ****** ******* *******
Service or Repair Issues I gave my Taxes to RG Brenner on Feb ******* and it was a nightmare from there. My preparers name was ***** he kept telling me and ensuring me it will be done before the deadline of 4/15/24. I called him 4/11/24 being that I didn't hear from him not to mention I had to call him several times as he often never called back when he said he will. On 4/11/24 he told me my taxes will be prepared, and I didn't owe so I had nothing to worry about. That call never happened. I called him several times to reque... read more
Business response:
Dear *** ************** have reviewed the complaint from *** ******** and have been kept informed of her situation by our *************************** for some time now.*** ******** was referred to *** ******** a new tax preparer at our firm. Unfortunately, he did not fully adhere to our Policies and Procedures, and we are taking steps to address that. The correct process should have been for *** ******** to upload her documents through our mobile application or via our in-office systems. This way, she would have been able to... read more
Service or Repair Issues i used the account office for many years i have been tring to contact them via email and phone calls I need a copy of my 2018 and 2019 tax returns because SS office has not register them
Problems with Product/Service R&G Brenner prepared taxes for me for 2020 tax period. In 2023 I got audited and ******** found an error, sending me a statement for $590. I did pay the balance immediately after notifying R&G Brenner and they confirmed that it was a mistake from their side. The only fee I disagree with is the interest fee that was included in the balance. I believe that I should not pay that amount of $89. R&G Brenner explained that there is nothing they can do regarding this fee, however they can give me $75 i... read more
Service or Repair Issues R&G Brenner prepared taxes for me for 2020 tax period. In 2023 I got audited and ******** found an error, sending me a statement for $590. I did pay the balance immediately after notifying R&G Brenner and they confirmed that it was a mistake from their side. The only fee I disagree with is the interest fee that was included in the balance. I believe that I should not pay that amount of $89. R&G Brenner explained that there is nothing they can do regarding this fee, however they can give me $75 in cre... read more
Frequently asked questions about R&G Brenner Income Tax
How is R&G Brenner Income Tax rated?
R&G Brenner Income Tax has a 4.5 star rating with 120 reviews.
When is R&G Brenner Income Tax open?
R&G Brenner Income Tax is closed now. It will open at 9:00 a.m.