RiteRug Flooring

Linda H. 

on BBB

6 years ago

We recently had Rite Rug replace our old carpeting and kitchen flooring; we used the Shop-at-Home feature, which was very easy and convenient. I liked being able to see the samples in our home to get the best coordination with existing elements. Two different crews were used for installation: one for the carpeting and one for flooring; they were both extremely hard-working, competent, and polite. There were a couple minor problems after the installation. Noelle M******** in Customer Service patiently and efficiently worked w... read more

Brian S. 

on BBB

6 years ago

James S******** came to our house the day after we bought it and carpet was installed the next day. And hardwood vinyl floors the week after. He was an amazing and professional salesman and I will be recommending him and Rite Rug flooring to anyone that needs it. 

Latoya S. 

on BBB

6 years ago

Recently I had a small issue with my installation. I spoke with Samantha T**** in customer service. She was awesome, she worked with me and made sure that the issue was resolved. Because of her efforts I'm a satisfied customer and will use Rite Rug again in the future. 

Jessica K. 

on BBB

6 years ago

Rite Rig was great! Jeff really worked with us on finding the right carpet and making sure everything went smoothly. I would highly recommend Rite Rug and Jeff! 

Karen B. 

on BBB

6 years ago

I definitely hired the right company to install my new floor, which was Rite Rug. The installation went extremely well, however the shoe mold didn't match, and some pieces were cut too long as well as one flooring piece cut too short. I notified customer service and spoke with Chelsea H*******, which she took my complaint and scheduled separate visits to resolve all issues. Chelsea stayed in contact with me and accommodated my work schedule. The work was completed on Friday of last week and I'm one happy customer. Will I use... read more

Sheila B. 

on BBB

6 years ago

Recently purchased replacement carpet for two rooms in our home from Rite Rug. The carpet installed in one room was stained, both on top and underneath. I didn't learn about this until the installation was completed on both rooms. The installer did not speak English and was unable to provide guidance, other than to show me my his cell phone pictures of the stained carpet. The stain on the back of the carpet was much larger than what appeared on the top, based on his photos. I called my sales person, who suggested I work with... read more

Nancy O. 

on BBB

6 years ago

My husband and I were moving into Lexington from out of state and asked our realtor for a recommendation for a carpet company. She recommended RiteRug, and we are so happy she did. Gayle C****** was a real pleasure to work with and very knowledgeable about their products. She was very patient with us while we were trying to decide what to purchase and a considerable help in finding the best selection. The carpet installers were very good and did a great job of cleaning up after the job was finished. Very satisfied with the w... read more

Janice 

on BBB

6 years ago

Doing business with salesperson Kevin was phenomenal. We randomly called in to get a quote from Rite Rug and connected with him. Kevin came out that very day and we ended up signing a contract within 24 hours. He demonstrated and explained in detail all we needed to know and what to anticipate. He was very professional, and he communicated effectively step by step in the process. He even offered to respond to email if we had any issues during installation while on vacation. He could not have been a better salesperson. A-1, 5... read more

Pam J. 

on BBB

6 years ago

After meeting with Kevin W***** of RiteRug at our home, we decided on wood planked vinyl for our home ... it is just beautiful. Kevin provided exceptional customer service and the installation team was second to none. We could not be happier and highly recommend RiteRug.