RiteRug Flooring

Don Reyna 

on BBB

4 years ago

I have used rite Rug for all my homes over the years, recently I had Rite Rug install new hardwood floors in my new build home, a problem occurred when the workers finished and I noticed both glue on the floor and some of the joints on the floor boards were exposed at the header board. I contacted Christine S******** from Rite Rug, she immediately had the workers return and correct their mistake, although the job still was not correct, Christine responded with a great solution that satisfied me. Thank you Christine for your ... read more

Brian D 

on BBB

4 years ago

Rite Rug replaced the carpet on my upstairs and did a fantastic job. Their Sales Rep, Rachel, was extremely helpful and informative in helping with the carpet selection. The pricing was very affordable as well. 

Michael L 

on BBB

4 years ago

We trust Rite Rug to do quality work at a fair price. We have worked with Jade and Jordan at the Heath store and their patience and willingness to work with us is amazing. Urban installed plank flooring at our office for them and told me to call if I saw any problems. We had some very uneven areas and at the end of a run it separated. I called Lakeisha in customer care and she set up a time to have it repaired and did it with a smile. Urban came out and made the repair in short order. We have always trusted Rite Rug to take ... read more

Laurie 

on BBB

4 years ago

I was very pleased with RiteRug from start to finish! Jim S******** was very professional and made sure I was aware of all the options for vinyl plank flooring that they carry. He was understanding when I had to postpone the job and he drove the van himself over 2 hours away to pick up the flooring I wanted so that it could be installed as soon as possible! The installers were on time, did a great job and left the house clean when they were done. I highly recommend Jim and his company for any kind of flooring (including carp... read more

Amy L 

on BBB

4 years ago

We want to take a moment to thank Kevin W***** for all his time and commitment to our carpet buying experience. We are thrilled with our new carpet. We love the color and thank him for the suggestion. The installers were professional and quick. Thanks again to Kevin and all the staff at RiteRug for their help. We appreciate the professional expertise. 

Jackie A. 

on BBB

4 years ago

I love my hardwood flooring! I did experience an issue, but Amanda in the Customer Service Department, was absolutely wonderful. I knew that she would see to it that I was happy. She went above and beyond to make sure that I was 100 percent thrilled with my floor. 

Michael S 

on BBB

4 years ago

We were first time carpet buyers so it was all new to us. Rick at the north High St. store was very helpful and was able to answer all our questions. No high pressure. After the install we did have a few issues. It turns out our old vacuum cleaner was pulling up strands of the new carpet. We ended up having to purchase a soft carpet vacuum cleaner for this type of carpet. We also had an issue with several strands in just a few places had come up. I called Rick and he filed a complaint. The next day Amanda from customer servi... read more

robert J 

on BBB

4 years ago

Mercedes T******* was very knowledgeable and extremely helpful in getting my problem resolved. In these times customer service is not always what it should be, but Mercedez provided excellent customer service. Thank you 

Iran W. 

on BBB

4 years ago

In August 2019, Our church had new carpet installed by Rite Rug and to my complete amazement they handle this huge job with the greatest of ease. Everything I could have hoped for was done, and Amanda E*** was outstanding in the Customer Service Department guiding me through the process, and working overtime to make sure the out comes were near prefect. I believe they deserve 5 stars for the great work they had done.