RiteRug Flooring

4.4

Flooring
Durham, NC

About this business

Home Services Carpeting Flooring

Location details

2511 South Tricenter Blvd., Durham, NC, 27713, United States

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Weekday	Schedule	Status
Mon	7:00 a.m. to 4:00 p.m.
Tue	7:00 a.m. to 4:00 p.m.
Wed	7:00 a.m. to 4:00 p.m.
Thu	7:00 a.m. to 4:00 p.m.
Fri	7:00 a.m. to 4:00 p.m.
Sat	Closed
Sun	Closed

4.4101 reviews

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SERGER

7 years ago

We had a wonderful experience, the installers showed up on time, were extremely friendly and professional. The quality of work and time taken to complete were satisfactory. We will be contacting in the near future for carpet installation in our upstairs area.

Jane L.

3 years ago

I held off on putting this review as I was going to give the company another chance after a terrible install through my normal rep Zach. After Zach left the retail manager, Rachel, assisted me on the phone. She seemed nice enough as she assisted with ball park pricing for my client’s property. So, I call and text back to the number I have once the property is ready only to find both employees have left! Cannot refer anyone here now and will have to find a new flooring company unfortunately.

Business response:

Our goal is to get better every day and your feedback helps us do this. We are truly sorry that our efforts missed the mark with you, Jane Lemont. Please allow us to try to make it right by contacting Customer Service at 1-888-250-9983. Thank you, RiteRug Flooring customercare@riterug.com

Steve B.

3 years ago

How this establishment is still functioning is a mystery to me. I kept calling the office and was routed to Natalie who couldn’t even set a date for an appointment until December? Why even offer the service or pick up the phone? I was told that Crystal would respond to my complaint but apparently she is truly incapable of doing her job as I have not received a call back.

Business response:

Our goal is to get better every day and your feedback helps us do this. We are truly sorry that our efforts missed the mark with you, Steve Barley. Please allow us to try to make it right by contacting Customer Service at 1-888-250-9983. Thank you, RiteRug Flooring customercare@riterug.com

JUST C.

4 years ago

I began this journey of attempting to get Rite Rug to rectify a manufacture defect in some flooring that I had installed in my home on June 29th. My initial contact was with a young lady from Customer Care (I won't mention her name) who informed me that she would need to send out an inspector to look at my flooring to see if it was a manufacture defect, installation issue, or a customer maintenance issue. About a week later I received a call from an inspector who came out and took pictures and determined it was a manufacture... read more

JUST C.

4 years ago

I began this journey of attempting to get Rite Rug to rectify a manufacture defect in some flooring that I had installed in my home on June 29th. My initial contact was with a young lady from Customer Care (I won’t mention her name) who informed me that she would need to send out an inspector to look at my flooring to see if it was a manufacture defect, installation issue, or a customer maintenance issue. About a week later I received a call from an inspector who came out and took pictures and determined it was a manufacture... read more

Business response:

Thank you so much for taking the time to write this review! I have forwarded along to our upper management so that they are aware of Zachary's excellent customer care.

Christy H.

6 years ago

DO NOT USE THEM. Buyer beware. We had scratches and bubbling within 2 weeks and they blamed it on us. Two other installers told us that the flooring was installed wrong. We had to pay the bill and have it pulled up and replaced. Do not deal with Rachel

Business response:

Hi Christy - We would like to have our Corporate Customer Service Manager look into this issue and contact you. Can you please e-mail name order is under, address and contact info. to pr@riterug.com. Thanks.