Road Runner Sports

Steve Stadel 

on Facebook

3 years ago

Three registers for a tent sale with over 500 people waiting in line is poor planning. Management should order mobile readers or work with the app design to pay through the app. 

Kevin Blacketer 

on Facebook

5 years ago

After multiple attempts to cancel a VIP membership that I didn't even know I purchased in the first place, I'm still being charged an annual fee. Last year I had to fight it with our bank. Shoes were good but the $80 custom insoles broke in half after a few months of use. 

Anthony Merza 

on Facebook

5 years ago

Over the weekend, I went to return a pair of shoes that were 1/2 size too big. When I arrived at the store, there was a sign on the door stating that their systems were down and couldn't process returns, but could exchange. We were greeted at the door and the person said that their systems were down and they could exchange for equal or greater value of what I purchased. Being agreeable, I sat down and tried on several pairs of shoes but ultimately just wanted the correct size of the pair of shoes I had. Unfortunately, they d... read more

Ronn Torrens 

on Facebook

6 years ago

Went to Tempe location today. Was in store for about 30 minutes and was not offered any assistance. Saw plenty of team members available, but they seemed too busy talking amongst each other to give help (some were with other customers as well). Been a member of loyalty program for several years and had very negative experience on-line as well, so made specific trip to store (20+ miles, one-way). I was able to go on-line while sitting in the store to get shoes I could have bought there. Tried to support brick/mortar stor... read more

Rich Krauth 

on Facebook

7 years ago

Worst customer service ever. They sent the wrong shoes (their error) and was told that the ones that I ordered were no longer available when I called to exchange. Offered a discount on next year's model which ended up costing more (even with the discount) than the ones that I ordered. Canceled my VIP membership and will no longer buy from this company. 

Ryan Birkemeyer 

on Facebook

7 years ago

Ordered two pair of shoes on March 8th. Waited two weeks and then called and emailed. Was told I needed to wait another week but still have not heard anything. Anyone else have trouble actually getting there shoes? Pretty disappointed as a first time customer and really reget spending over $300 here. Going to be taking me business elsewhere next time I need new shoes (possible this time too if I don’t get them soon). Oh, at least I am a VIP for an additional $20 a year. 

Scott Harris 

on Facebook

8 years ago

Curious if part of the training at Roadrunner Sports Tempe includes suggesting "go to Walmart and get some Dr. Scholl's" when a customer comes in for advice/assistance on getting some insoles. Because that's what happened to my family and myself yesterday. 

Nicole Cordero 

on Facebook

8 years ago

Poor customer service. Waited about 10 minutes before I had to flag someone down to help me. 

Taylor Smith 

on Facebook

8 years ago

Without my authorization, Roadrunner stored my credit card information after a purchase last December and charged my debit card this december for a VIP membership, and my account was overdrawn when my home insurance automatic payment went through on that account. Although roadrunner did process a refund, they did not have my authorization to charge my card in the first place and cost me a $38.50 overdraft fee from my bank. I will never be shopping here again unless this is resolved.