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Road Runner Sports
- Shoe Stores
- Tempe, AZ
About this business
Location details
43 S McClintock Dr, Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Three registers for a tent sale with over 500 people waiting in line is poor planning. Management should order mobile readers or work with the app design to pay through the app.
Business response:
Hi Steve! Thank you for your review! We appreciate your feedback. I know we ran into some technical issues across the board yesterday, and we just launched a brand new system on Monday. I am very sorry to hear that you did not have a positive experience. Please email me directly when you have a moment, as we would like to follow up with you. My email is rferrer@roadrunnersports.com. You can count on me to reach out to the retail management team today. I am very sorry for any inconvenience this may have caused. - Rhian F VIP ... read more
After multiple attempts to cancel a VIP membership that I didn't even know I purchased in the first place, I'm still being charged an annual fee. Last year I had to fight it with our bank. Shoes were good but the $80 custom insoles broke in half after a few months of use.
Business response:
Hey Kevin! WOW, thanks for reaching out here via FB! I'm not sure where you've tried to cancel your membership multiple times, but I was able to pull up your account with your first and last name. I'm the only person in your account, so I'm sorry if you have sent multiple emails with no response. Maybe that's it!?!? If you'd like to shoot me a email @ alhatter@roadrunnersports.com, I can verify everything and ensure you have been cancelled and refunded for the membership that renewed this year. I can also ensure you wil... read more
Over the weekend, I went to return a pair of shoes that were 1/2 size too big. When I arrived at the store, there was a sign on the door stating that their systems were down and couldn't process returns, but could exchange. We were greeted at the door and the person said that their systems were down and they could exchange for equal or greater value of what I purchased. Being agreeable, I sat down and tried on several pairs of shoes but ultimately just wanted the correct size of the pair of shoes I had. Unfortunately, they d... read more
Went to Tempe location today. Was in store for about 30 minutes and was not offered any assistance. Saw plenty of team members available, but they seemed too busy talking amongst each other to give help (some were with other customers as well). Been a member of loyalty program for several years and had very negative experience on-line as well, so made specific trip to store (20+ miles, one-way). I was able to go on-line while sitting in the store to get shoes I could have bought there. Tried to support brick/mortar stor... read more
Business response:
WOW Ronn! That sounds terrible! Could you please DM us with your customer number or email address and we will look into this training opportunity for the team as well as follow up with you? Thank you! - Adam
Worst customer service ever. They sent the wrong shoes (their error) and was told that the ones that I ordered were no longer available when I called to exchange. Offered a discount on next year's model which ended up costing more (even with the discount) than the ones that I ordered. Canceled my VIP membership and will no longer buy from this company.
Ordered two pair of shoes on March 8th. Waited two weeks and then called and emailed. Was told I needed to wait another week but still have not heard anything. Anyone else have trouble actually getting there shoes? Pretty disappointed as a first time customer and really reget spending over $300 here. Going to be taking me business elsewhere next time I need new shoes (possible this time too if I don’t get them soon). Oh, at least I am a VIP for an additional $20 a year.
Business response:
Hi Ryan! WOW, I very much apologize for this experience! If you would like email me directly @ alhatter@roadrunnersports.com, I would be happy to take a look into this for you. Thank You.
Curious if part of the training at Roadrunner Sports Tempe includes suggesting "go to Walmart and get some Dr. Scholl's" when a customer comes in for advice/assistance on getting some insoles. Because that's what happened to my family and myself yesterday.
Poor customer service. Waited about 10 minutes before I had to flag someone down to help me.
Business response:
Maria Nicole, I'm so sorry that we didn't give you the customer service you deserve, in a timely manner. That is not what we strive for. If you'd like to give us more feedback about your experience, please email me at awildes@roadrunnersports.com. I would love to hear it.
Without my authorization, Roadrunner stored my credit card information after a purchase last December and charged my debit card this december for a VIP membership, and my account was overdrawn when my home insurance automatic payment went through on that account. Although roadrunner did process a refund, they did not have my authorization to charge my card in the first place and cost me a $38.50 overdraft fee from my bank. I will never be shopping here again unless this is resolved.
Business response:
Taylor Smith, I apologize for any frustration our membership renewal caused you. It's never our intent to have you feel surprised. If you could please email me at awildes@roadrunnersports.com, I'd like to make this right for you. I hope to hear from you soon. Best, Amanda Assistant to VP of Retail
Frequently asked questions about Road Runner Sports
How is Road Runner Sports rated?
Road Runner Sports has a 4.5 star rating with 2,396 reviews.
When is Road Runner Sports open?
Road Runner Sports is open now. It will close at 8:00 p.m.