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Road Runner Sports
- Shoe Stores
- Worthington, OH
About this business
Location details
535 Lakeview Plaza Blvd, Worthington, OH, 43085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
My husband has worn Brooks Beast shoes for over 20 years and has loved them!!! First as a runner, now as a walker. However, we are very disappointed with RoadrunnerSports as their customer service said we had to “eat” the cost of $150 shoes that had fallen apart after 45 days!! This company refused to do a refund/return on a 2020 model of Brooks Beast shoes only worn for a daily walk! First pair ever to have come apart!
Business response:
Hi Terri! You deserve to know that you can exchange or return your item for a credit within 90 days since you are a VIP Member. I have sent you a direct message on facebook so I can assist you. Rhian F VIP Solutions Specialist
Just got charged for a Reward upgrade that I didn't ask for nor did the sales clerk ask if I wanted it. My mistake was not checking the receipt before I left. Took care of it through the 800 number and cancelled membership all together.
Business response:
Hi Brenda! WOW! I'm very sorry that happened and you can trust we will follow up with our team for a training opportunity! We are required to recommend the membership for you, but not just add it without your permission. Even when it makes sense! Again, I'm sorry! I'm glad you were able to reach out to our VIP Solutions Center to get this resolved. If you would like me to double check anything, please feel free to email me directly at alhatter@roadrunnersports.com and you can trust I will look into this! Again, I'm s... read more
I have been a customer for several years, everything was perfectly well, prices, delivery but the last two orders they send the wrong model, one of them was an older model of the tennis shoe that I bought. Had to leave the country for work, did not solved anything. This last one they sent the wrong color and they could not exchange it because they dis not had my size anymore! They offered a 10% discount, but could not solve any of both issues, not good at solving issues and beware when you ordered online because you might g... read more
I ordered two pairs of shoes from Road Runner Sports. I returned them as my husband didn't care for the look of them. I just received a statement that showed they only credited me for one pair of shoes. When I called them to ask about this I was told that the one pair of shoes showed signs of wear, so they would only give me a store credit. I requested to speak to a supervisor and was told he was too busy to take my call. I consider this to be a real ripoff. I can't prove that the shoes weren't worn and they know this. I... read more
Business response:
Stephney, I sent you a message on this.
Customer service is horrible, bettet prices elsewhere, arrived damaged!
This past year my family and I have been very loyal customers.... the staff have been so helpful and we have referred several people! However, we were there today and my family was asking about a Fitbit and Garmin wanting to compare and find out more about the products. One staff member in particular was of no help and very disrespectful . When asked if there was a way to try the products on and if someone was coming back to help them the man was very short and said “ I have no idea what your talking about, who was helping... read more
Business response:
WOW Jessica! That sounds terrible and especially after what you, your family and friends have come to expect from us! Could you please DM us with your contact information, so we can have one of our Managers reach out to you? Thank you! - Adam
Will never go back!
I got a pair of shoes at your store in Worthington. I started having issues with my left foot and leg soon after which I never did before. Just yesterday I realized you gave me shoes of different sizes. I could not believe myself. The left shoe is smaller and I am pretty sure that's what is giving me all these issues. I have been running for years and only now I am having these issues. As a vip member, I am very disappointed with your service and I wouldn't recommend you to anyone
Business response:
Hi Fabi! WOW, we very much apologize for this experience! Remember, as a valued VIP member we give you 90 days to try the shoes and if they don't work, simply bring them back and we can exchange them for you.
Put name on list for ShoeDog. Waited 45 minutes and was never acknowledged. Staff addressed and took care of 2 walk ups before me so I walked out. Won't be back.
Frequently asked questions about Road Runner Sports
How is Road Runner Sports rated?
Road Runner Sports has a 4.8 star rating with 1,095 reviews.
When is Road Runner Sports open?
Road Runner Sports is closed now. It will open at 10:00 a.m.