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Road Runner Sports
- Shoe Stores
- Chicago, IL
About this business
For over 35 years, Road Runner Sports has been the expert in helping you find the best fitting running, walking and training shoes. Run in to experience the PERFECT FIT ZONE and its ground-breaking fit analysis that reveals your perfect-fitting shoes, performance socks & custom made insoles. Become a part of our VIP Family and you'll receive amazing benefits; 10% instant savings every day, earn 5% in Rewards Cash on every purchase and test run your gear for 90 days with your Perfect Fit Promise. We're also deeply rooted in o... read more
Location details
1435 N Kingsbury St, Chicago, IL, 60642, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I visited last week and was the only customer in store when I arrived. I walked around browsing shoes and apparel for about 10 minutes before anyone ever came out of the back to assist me. The assistance I received in selecting shoes was helpful. However, at checkout, the associate signed me up for the VIP rewards program for $20 without ever mentioning or explaining the program. I only noticed when I reviewed my receipt afterwards. After calling the customer service line, they said that was a store special and the only way ... read more
Business response:
Oh no! I am truly sorry this happened, Kandyce! Your satisfaction is very important to us, and you can rely on me to reach out to the retail management team today! Someone will be following up with you. I am very sorry if we were not helpful when you called in to the support center as well. If there is anything else we can do to assist, please email me directly at rferrer@roadrunnersports.com or give us a call at 800-743-3206. - Rhian F
RecommendedMrs Winifred Demetrius, was amazing from start to finish in trading and managing my trading account. She is a very unique and talented forex/stock and crypto trader, the best I have ever dealt with. So much attention to detail, Jessica makes everything look effortless and takes huge pride in her work. Mrs Winifred Demetrius, was always on hand for advice. We couldn’t have picked a more perfect trader ! Thank you again from the bottom of my hearts, i still can't believe my eyes i just receive my withdrawal of $17,600 from an ... read more
wonderful customer service - Autumn made good on a pair of On Cloud shoes that failed after a few months. Thank you thank you!!!
Business response:
Hi Helene! Wow! Thanks for the positive feedback! We appreciate you. Looking forward to seeing you again with your family and friends! Rhian F VIP Solutions Specialist Road Runner Sports
Big shout out to Henry for all his assistance yesterday (2/27/22) in fitting me with new shoes. His knowledge was invaluable. He took his time to go through everything with me, yet I never felt pressured. He allowed me the time to explore the shoe choices he pulled (after listening to my wants/needs). Totally recommend Road Runner if you are looking for new shoes. They also have a great selection of other running related merchandise. A great experience all round. Thanks Henry-I’ll see you for the next pair!!!!!!
Business response:
Hi Emma! Wow! Thanks for the positive feedback! We appreciate you. Looking forward to seeing you again with your family and friends! Rhian F VIP Solutions Specialist Road Runner Sports
Very nice. Great service. You’ll be happy to you hit the road and ran to Road Runner.
Business response:
Hi Daniel! Thanks for the great review! We appreciate your feedback. It feels good knowing that you had a positive experience during your visit. Looking forward to seeing you again with your family and friends! Rhian F
Hi Krissy, I just left tour store...as a matter of fact I'm across the street at REI... I am in town for work and looked up your store on google maps and made the 28 min walk over to your location. I wandered around looking for a bit...there was a table of young people in the back but it took some time for someone to talk to me...I informed them what I wanted and I was told to sit down at a bench buy the register... After another long wait I was approached by an employee...we spoke about what I wanted and asked him to me... read more
Business response:
Bill I am sorry that you didn't get the service you deserve. Please email me at cpetermann@roadrunnersports.com as the management team would like to reach out to you. Krissy is no longer with us.
Super friendly staff. They make sure they give you the best options for you. Clean and organized area. It has parking! They have a running club!
This place is ah mazing. So friendly and welcoming. Best service ive come across
Business response:
AWE SOME Emily! We'll be here the next time you need us and be sure to tell some family and friends about us!
To preface this review: I am new to running marathons and have awful arch support coupled with various other feet issues. My trainer was adamant that I need a stability shoe or possibly a motion control shoe. From the beginning the visit was unpleasant. I felt pressured to do the Run Dog (RR Sport's custom insole creator). I am a huge fan of the SuperFeet insoles, which I told the attendant, and I would not be interest in completing the insoles diagnostic. She proceeded by saying "no worries, this will tell us exactly what ... read more
Frequently asked questions about Road Runner Sports
How is Road Runner Sports rated?
Road Runner Sports has a 4.6 star rating with 636 reviews.
When is Road Runner Sports open?
Road Runner Sports is closed now. It will open at 10:00 a.m.