Roanoke Animal Hospital

Jay Parr 

on Facebook

a year ago

I have gone to there twice. Both times the final bill exceeded what was quoted. For instance my dog was taken in for shots and grooming including a flea shot. When I picked him up the bill was $100 more because they had to use a flea bath during grooming and other added items. They never contacted me to ask if I was OK with the additional proceedures. My final bill was $577! They force customers to pay for kennel cough shots which according to a web site: Dogs that are often around other dogs Dogs that are housed or gathered... read more

Paul Wysocki 

on Facebook

4 years ago

I have been using Roanoke Animal Hospital since I moved to Texas 4 years ago. All 4 of my animals go there along with getting groomed there as well. NEVER AGAIN THATS FOR SURE. I called to get my dog in because she wasn’t eating or drinking. They said they would have to charge me $100 to schedule her is same day along with charging me additional $50 for the office visit. I THINK NOT. After I ask for them to send me all the pets records, which they never did, they told me that if I’m that concerned about my pet, to take her t... read more

Tatiana Bass 

on Facebook

4 years ago

We have been having issues with miss communication with the staff and vets. We love Dr. Sheppard but something has changed. I know Covid has gotten things a little more complicated. However, they sure have not done anything to help with issues such as timing, scheduling, working with customer picking up multiple dogs. I know our situation this last time is a bit different, since we don’t usually forget our wallets home. We have been using Roanoke Animal Hospital for years for our own animals and those we foster. Always payin... read more

Shannon Buxton O'Connor 

on Facebook

6 years ago

Our first visit was Friday 3/8/2019 and my 8yr old miniature Schnauzer received a clean bill of health and a $231.45 bill which we gladly paid in full for services rendered. We dropped Dutchess off the very next Friday 3/15/2019 for her first grooming experience with RAH at 8am and was told they would call when she was ready. We had to call at 4pm and was told that they were just finishing up. When we picked Dutchess up she had one eye closed. The doctor flushed and stained her eye and sent us home with a steroid. My dog... read more

Carri Bross 

on Facebook

6 years ago

Don't take your pets there and leave them!!! I picked my dog up after 5 days of boarding and a grooming session to find that she had an open wound on her nose. I addressed the issue with the Office Administrator and she tried to say my dog injured herself by sticking her nose under the kennel but the kennel techs said she does not do that when boarded besides the fact that she has been boarded at other facilities and has never been injured. The Office Administrator was unable to tell me how my dog was injured while in the... read more

Mathew Rosero 

on Facebook

7 years ago

All about the money. Not interested in the animal at all. My dog Max who has diabetes and has been going to them was recently released because we did not want to get the shots through them. Mind you the shots were 300+ dollars and I just don’t have the finances for that on top of the insulin’s shots. So they decided to stop seeing him because of this. Very disappointing and irritating.