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Roanoke Animal Hospital
- Veterinarians
- Roanoke, TX
About this business
Location details
513 Byron Nelson Blvd, Roanoke, TX, 76262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I have gone to there twice. Both times the final bill exceeded what was quoted. For instance my dog was taken in for shots and grooming including a flea shot. When I picked him up the bill was $100 more because they had to use a flea bath during grooming and other added items. They never contacted me to ask if I was OK with the additional proceedures. My final bill was $577! They force customers to pay for kennel cough shots which according to a web site: Dogs that are often around other dogs Dogs that are housed or gathered... read more
Business response:
During Tucker's visit, our doctor spoke with you over the phone. At that time, we assumed that you understood there would be additional costs due to Tucker having a flea infestation. We apologize for any confusion that may have been caused. We do always use capstar for any pet with fleas when they are staying with us, even for grooming and treatment. This is because capstar kills all of the fleas almost immediately, which prevents them from spreading to other pets in our kennel. We offered to remove the NexGard from your inv... read more
I have been using Roanoke Animal Hospital since I moved to Texas 4 years ago. All 4 of my animals go there along with getting groomed there as well. NEVER AGAIN THATS FOR SURE. I called to get my dog in because she wasn’t eating or drinking. They said they would have to charge me $100 to schedule her is same day along with charging me additional $50 for the office visit. I THINK NOT. After I ask for them to send me all the pets records, which they never did, they told me that if I’m that concerned about my pet, to take her t... read more
Business response:
Mr Wysocki, We hope that you were able to have Lily seen at the emergency hospital. While we do our best to see emergencies when they arise, we are not set up like an emergency hospital with extra staff to handle emergency work-ins when they happen. Although, when possible, we do our best to work in emergencies and we do charge an emergency/work-in fee for these (but not in addition to a regular exam fee). During this pandemic the number of sick patients that need our care has continued to increase and we are doing our best... read more
We have been having issues with miss communication with the staff and vets. We love Dr. Sheppard but something has changed. I know Covid has gotten things a little more complicated. However, they sure have not done anything to help with issues such as timing, scheduling, working with customer picking up multiple dogs. I know our situation this last time is a bit different, since we don’t usually forget our wallets home. We have been using Roanoke Animal Hospital for years for our own animals and those we foster. Always payin... read more
Business response:
Tatiana, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.
Frequently asked questions about Roanoke Animal Hospital
How is Roanoke Animal Hospital rated?
Roanoke Animal Hospital has a 4.6 star rating with 556 reviews.
When is Roanoke Animal Hospital open?
Roanoke Animal Hospital is closed now. It will open at 7:00 a.m.