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260 Racetrack St, Auburn, CA, 95603, United States
Get directionsI went to recover from respitory problems for 10 to 14 days at rock creek. I lasted 2 and a half. Arrived Monday at 6 pm sat in a really hot room with no water ,no walker to use bathroom,no instructions and a fish dinner that arrived at 5.finally someone came to my room one hour later.Later at bedtime I hit my call button to take my nite meds and use the bpap after 50 min. they arrived to tell me my meds hadn't arrived and no one could figure out the Bpap .Bad start and not feeling safe . Tues. therapy evaluation which I... read more
They are very unprofessional never answer phones let their patients suffer no one is around to help the patient when needed. should be closed down
I am absolutely appalled at the lack of care and outright neglect of one of my dearest friends during her stay there. She was admitted for rehab after leaving the hospital for a condition related to nutrient deficiency. She was showing improvement at the hospital but became severely malnourished again in less than two weeks at Rock Creek and is now back in the hospital in much worse shape. The serious neglect and lack of care she received is unacceptable. This facility is also keeping residents from having visits with the... read more
This place is a a joke I was there for a over 3 weeks staff is very rude cnadon't use gloves when doing vitals for patient I was there that scare of infection of scabe reported to upper management for not using gloves that's right I got was. They are not required for gloves in the food is sub standard very rude and they laugh thhey need to be out of business from state of California very rude staff
Business response:
Rizzo, Thank you for your feedback. I'm disappointed to hear that your experience was not a positive one and I would like to learn more about your experience. If you are willing, please give me a call at (530) 885-7051.
This establishment is clearly substandard and needs to be put out of business the senior staff is too busy ignoring their situation. During my stay there in the latter half of 2014, they continually ignored the instructions of my physicians in favor of their own, these physicians that they chose to listen to probably can't pass their boards any longer and should have their license to practice revoked.
Rock Creek Care Center has a 4.1 star rating with 134 reviews.
Rock Creek Care Center is open now. It is open 24/7.