Rogers & Hollands Jewelers

Tiffany C. 

on Yelp

11 years ago

Thank you Rogers and Hollands for helping me recreate a charm my grandfather gave me. I was heartbroken when I realized it was lost and feel so thankful you were able to recreate it perfectly. Thank you for giving me back such a special charm! I feel complete having it back around my neck. 

Michelle O. 

on Yelp

11 years ago

Great custom made rings! My fiancé and I wanted to order a custom made engagement ring and most other companies were going to charge us significantly more. Zales would have charged us over three times as much and Michael Hill was going to charge us twice as much as Rogers and Hollands. Kay came close but they were still about $500 more expensive. We gave them pictures of what we wanted and some drawings that I sketched...2 weeks later they had a wax mold made. they got the ring spot on. We approved the final design and in no... read more

Delia S. 

on Yelp

11 years ago

I have been buying my jewelry at Rogers and Holland's for about 10 years now. After seeing many managers come and go ... They finally got it right ! Hope is the new store manager and since she has token over my husband and I have been buying everything we think we want ... From custom jewelry and upgrades. Her knowledge of diamonds and customer service makes every purchase we made perfect and fun. We will definitely be back :) 

Melissa L. 

on Yelp

4 months ago

had a very disappointing experience at Roger's & Hollands in Vernon Hills. I came in with my boyfriend's mother to look at engagement rings, which should have been an exciting and special moment. When I told the sales associate that I was looking for engagement rings for myself, she simply pointed to a section and said they were "over there." That section turned out to be entirely lab-grown diamonds. When I politely asked if they had any natural diamond rings to view, her attitude immediately changed. She responded in a dis... read more

Carrie M. 

on Yelp

2 years ago

There is a female supervisor at the hawthorn mall in Vernon hills location that has no business being a supervisor. Instead of trying to be calm and compassionate with a customer she is curt and rude and lacks one ounce of empathy. I've had to deal with her on more than one occasion due to bringing my ring in for inspection so this was not just a one time encounter. I've been in customer service myself for YEARS and your goal is to make sure your customers WANT to come back. Even if they're just coming in for an inspection ... read more

Thomas C. 

on Yelp

7 years ago

My fiance and I went into this store to purchase wedding bands since we had gift certificates. The salesman (Robert), was pushy and trying to do anything to get the sale. We went ahead and picked out our wedding bands and purchased them. Him and another employee tried multiple times to process the transaction because they were unsure it they did it correctly. When they told us the price, it was shockingly low ($400 less than expected) and when I asked if it was correct, they confirmed. The next day, I got calls from them tel... read more

Amy P. 

on Yelp

8 years ago

Special ordered a charm and paid extra to have the loop made larger so it could be put on a larger chain. I received a call that it was ready for pickup so the next day I went over lunch to get it. Of course, it didn't have the loop done. I was told it would be done the following Wednesday, so I waited until the following Thursday and went back on my lunch to pick it up. This was a gift and I needed it. After much searching they found it in the jewelers drawer not done yet. I received a refund for the extra charge for ... read more

Andy L. 

on Yelp

9 years ago

Warning, do not make the same mistake my wife and I made. We treated Rogers and Hollands as the only jewelry store. The thought was if we were considered loyal customers they will take care of us. They don't. Their customer service is absolutely awful. They lie and don't take care of their customers. 

Dee M. 

on Yelp

9 years ago

It seems that 9 out of 10 times that I go to get my rings cleaned at this location, someone in the store manages to make me feel uncomfortable or just simply annoyed, but tonight really topped it off for me. There was no customers in the store so I figured since I was at the mall I would pop in to get my rings cleaned. Immediately I was stared at by the 3 employees working there & got a bad vibe from the two behind the counter. The lady who cleaned my rings wasn't bad but then when I was asked if I had done an inspection at ... read more