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Rogers & Hollands Jewelers
- Jewelry
- Vernon Hills, IL
About this business
Location details
617 Hawthorn Center, Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 7:00 p.m. | |
| Sat | 11:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Warning, do not make the same mistake my wife and I made. We treated Rogers and Hollands as the only jewelry store. The thought was if we were considered loyal customers they will take care of us. They don't. Their customer service is absolutely awful. They lie and don't take care of their customers.
Business response:
Hey Andy, We would really appreciate the opportunity to speak with you directly about this experience and gather more information. Would you please send us an email at info@rogent.com or call us at 708-679-7520 today? Thank you - Rogers & Hollands Home Office Team
It seems that 9 out of 10 times that I go to get my rings cleaned at this location, someone in the store manages to make me feel uncomfortable or just simply annoyed, but tonight really topped it off for me. There was no customers in the store so I figured since I was at the mall I would pop in to get my rings cleaned. Immediately I was stared at by the 3 employees working there & got a bad vibe from the two behind the counter. The lady who cleaned my rings wasn't bad but then when I was asked if I had done an inspection at ... read more
Business response:
As a family-owned & operated jewelry store, we take our guest compliments and complaints very seriously. We would love the opportunity to speak with you directly. Would you please send us a direct email at info@rogent.com? Looking forward to speaking with you.
I have never seen people change faces that fast. They smiles to you when you walk in the store. They are nice to you when they are trying to sell to you. They are cold to you after you paid. Their faces are so long when you try to return. I have all that in just couple days. Good luck to your experience if you are not buying $$$$$ in this store.
Business response:
Hi JM, I am very disappointed to hear about this experience at our Hawthorn Center location. We take our gust comments very seriously and ask that you please take a moment to send us an email at social@rogent.com. We'd like the opportunity to make it up to you and regain your trust in us. Thank you, -Amy, Corporate Guest Services
Frequently asked questions about Rogers & Hollands Jewelers
How is Rogers & Hollands Jewelers rated?
Rogers & Hollands Jewelers has a 4.7 star rating with 332 reviews.
When is Rogers & Hollands Jewelers open?
Rogers & Hollands Jewelers is open now. It will close at 8:00 p.m.