Rogers & Hollands Jewelers

Kacie K. 

on Yelp

a year ago

I used to love Roger's and Holland. Bought several pieces of fairly expensive jewelry from there and was happy with all of it. However, when it came time to have my custom wedding band made to match my custom engagement ring, the experience was very different. The whole thing left me so frustrated and disappointed that I will never buy a piece of jewelry from there again. I showed them the exact ring I wanted (from another jewelry store) and all I wanted changed about it was I wanted it in the same rose gold color as my enga... read more

Drhea E. 

on Yelp

3 years ago

I was totally disappointed in this repair that the manager said was fine. After multiple attempts to fix a ring we have decided to go through home office. 

Brittany F. 

on Yelp

3 years ago

Terrible experience. We walked into the mall and saw three jewelry stores. There was a man in a sequins purple jacket at Rogers so we hit that one last just because it seemed so out of place and loud considering the purpose most people go to a jewelry store. After we checked out the other two, we went to Rogers and the man with the flashy jacket had taken it off and was much more professional looking. However, he asked us three times what we did for work - which neither of us saw as any of his business. He kept asking whe... read more

Anthony T. 

on Yelp

7 years ago

They need a manager there that has a backbone! All is well and many people like them. That's fine until you have a problem! The sign of a good company is how they react to a problem. All places make mistakes or run into a problem every now and then, but its how they deal with it that counts. From the people I talk to that has a problem, they all say that management never does anything and that they don't care! That's exactly what I was told by this weak new manager. When we were lied to about a ring we had bought, thi... read more

Ashley J. 

on Yelp

7 years ago

God if I could make this negative stars I would. Ever since most of the management that I have been dealing with for the past eight years had left, I get treated like crap now. Apparently your word in a jewelry store means nothing, so when I was promised a particular ring for a certain amount of money and then go to pay and they change the price on me it was my fault? I have been calling management to see what they can do and apparently I'm not worth their time. And then when I have associates at the store telling me I'm g... read more

Matthew L. 

on Yelp

13 years ago

Really unhappy with our service here. Manager was rude, got my ring size wrong, and actually called back to raise the price of a ring after we made an order.