Rogers & Hollands Jewelers

Cassidy D. 

on Yelp

9 years ago

Until yesterday, my review on Rogers and Hollands would have less than a one star. My engagement ring was purchased through the Sale of Julia(previous manager) who I will say, is by far the worst manager in customer service history with a close second being Samantha. We have had the WORST experience over the last two years, so bad that we were ready to start over with a new ring somewhere else. Our story is too long and honestly painful for me to even write between all the LIES, DECEPTION AND DISRESPECT we had completely had... read more

Jean G. 

on Yelp

9 years ago

What a wonderful experience my husband and I had at Rogers and Holland! I went in recently to just look at rings after my engagement ring of 35 years had worn thin. The store manager, Jim Hartwell took over for a younger gentleman to assist us in our search. He was professional, not pushy and very knowledgeable in all areas. As much as I loved a specific ring, I felt I should look around at other jewelers only to find lesser quality diamonds and sales people who were trying to sell me anything and everything. I returned t... read more

Barry G. 

on Yelp

9 years ago

My wife and I were looking for a ring to replace her damaged wedding ring and to celebrate our 35th wedding anniversary. She stopped at the Rogers and Holland store at the Woodland Mall in Grand Rapids. Jim Hartwell the store manager worked with her on ring and diamond selection. He was outstanding. He patiently retrieved various rings from the display case. He even suggested different diamonds that would actually cost less. He explained the different diamond quality ratings. He worked with my wife for over an hour at... read more

Stephen C. 

on Yelp

10 years ago

I had an amazing experience here. I began my shopping for an engagement ring by stopping into 3 different jewelry stores. One brushed me off as not serious because I was just starting, another treated me like I was walking into a terrible used car dealership and started qualifying me before I got to touch a piece of jewelry and basically wanted to run my credit before I touched a ring. Then I walked into Roger's & Hollands feeling discouraged and Julia was amazing. She and Sam took the time to find out what I was looking... read more

Amelia G. 

on Yelp

11 years ago

Andrew was one of the nicest people to work with. Although all the sales associates were super helpful as well. I highly recommend this jeweler! They don't make you feel like just another sale.. They truly seem invested in your needs. 

Tharon R. 

on Yelp

11 years ago

The custom design process is hit or miss depending on which company the designs are sent to. Plan a few extra weeks if you're having something made! 

Izzy V. 

on Yelp

a year ago

terrible. got a small ring with 8 amethyst diamonds. had to go in four times to get it fixed because diamonds kept popping out. this next time we get a call saying it can't be fixed, after buying the life time warranty. which is ridiculous. "since it's a colored gem it's hard to fix it", and yes maybe it is. the previous time we went to bring it in she told us she could replace it. perfect. NO, I pick it up and ask and it had again only gotten fixed just for it to break again. Ive had it for 2 years and in the total process ... read more

Melindares Z. 

on Yelp

a year ago

15057 in the Glen brook mall in ft wayne indiana. Has the worse store manager. Very rude. I had a repeated issue with a ring and was treated like crap. I was hung up on when asking for status of ring. No one ever had any answers for us. Finally I was put in contact with Lisa there. She was very understanding. When I arrived at the store for a refund. The store manager refused to wait on me. Made me wait until Lisa lunch was over. I have never been treated so poorly by a store manger in my life. Sorry I relieved a lemon for a... read more

Huan D. 

on Yelp

6 years ago

Not a happy customer ! I felt like Roger & Holland scames me. Never want to come back even though I have a coupon 300$ discount. I do not want to spend any penny on Roger & Holland.