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Rogers & Hollands Jewelers
- Jewelry
- Brookfield, WI
About this business
Location details
95 N. Moorland Rd, C11, Brookfield, WI, 53005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 7:00 p.m. | |
| Sat | 11:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Kayla is very disrespectful to customers. She was rude and continued to speak very degrading to me when I was trying to return a ring. I have never felt so worthless. I will never buy anything from this company ever again. They don't care about people and once they make a sale you mean nothing. I asked to speak to a manager and she refused to get her and informed me to go where the manager was. This is the worst place to buy any jewelry. Don't go here if you want to feel like a real person. They don't care they just want you... read more
Business response:
Thank you for contacting us directly at our corporate office. Please know that we take every review and complaint seriously and we are pleased to hear that the Brookfield Mall location was able to take care of this matter for you. Please feel free to reach out to us if you have any further questions!
rogers & hollands is a night mare! i took my ring back to rogers & holland's three weeks ago for the second time (after they lost my ring & then returned it a month later without fixing anything the first time 2 months ago! ). again a complete nightmare!!! they had my ring for 2 weeks with the same goal of "rebuilding the shank". i picked it up last weekend to find my ring still has not been fixed. the shank is thinner! in fact, it is now unwearable. the shank is so thin, that it is sharp edged and hurts to be worn... read more
Business response:
Hi Lisa. Thank you for reaching out to us here and bringing this situation to our attention. Above all else, providing excellent guest service is our main goal and we apologize if this was not your experience. If you'd like to discuss this with our guest services team here at our home office, please call (708-679-7588) or email our team at info@rogent.com (be sure to include your contact information and the best time to reach you!) Look forward to speaking with you soon.
Awful customer service, three white gold purchases nobody taking care of our concerns.
Business response:
Thank you for reaching out to us here and bringing this situation to our attention. Above all else, providing excellent guest service is our main goal and we apologize if this was not your experience. If you'd like to discuss this with our guest services team here at our home office, please call (708-679-7588) or email our team at info@rogent.com (be sure to include your contact information and the best time to reach you!) Look forward to speaking with you soon. - Your family-owned & operated jewelry company.
My BEAUTIFUL wedding set is from here. Absolutely love it! But each time it goes in to get cleaned up or have stones tighted it comes back with something wrong with it. Examples: I had it sized - months later the band broke IN HALF!!! I purchased an upgraded center stone and it had to go back 4 times to have the stones tightened, all within 2 months! I had it sent to get rerodiumed and it came back half done.. half was silver and the other was gold. If stones were fixed the band would have cut markes like they cut my ring to... read more
Business response:
Thank you for reaching out to us here and bringing this situation to our attention. First and foremost I would like to apologize for any inconvenience we may have caused you, as well as any miscommunication from our associates that has led to your distrust of our family-owned & operated company. Above all else, providing excellent guest service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case and to be able t... read more
Thought I'd let everyone know that although Roger and Hollands replies to each of the reviews with their "apologies" they do not in fact get back to you. They asked for my contact information, which I provided three weeks ago, and they have yet to respond.
Business response:
Hi Berkley! I'm so sorry this happened! We'd love to speak with you directly from our home office if you have not done so already. As a family owned & operated jewelry company, we take our guest compliments and complaints seriously. Please, send us an email at info@rogent.com with your phone number & the best time to connect so we can make this right!
I had bought an anniversary band in 2001. I had consistently kept up with the inspections thru-out the years, every 6 months to be exact for the last 15 1/2 years. I took it in on May 18th to be resized since I have been unable to wear it the last year. I was to pick it up on May 28th with the cost of $83.00 I received a call from Janice on the 27th who informed me that my ring had 3 cracks in the band and 12 prongs that were loose and needed repair. After calling her back and questioning her about why this was never no... read more
Business response:
Hello Debbie, We are very disappointed to hear about this experience and are very sorry about the trouble. However, we do appreciate you taking the time to reach out to us here on Yelp. As a family-owned & operated business, we take our guest comments very seriously. I ask that you please send us an email, noting this review to info@rogent.com so we can address this with you one-on-one and discuss. Thank you. Chat soon.
Always thought that Rogers & Hollands would be my jeweler for life since the day that my then husband to be and I walked in the store and purchased our wedding bands. Since then we purchased several pieces both for myself (a one of a kind Mothers' Ring) and for my daughter (her sweet 16 amethyst ring). However, the customer service has headed south FAST. My mother's ring has never once been fixed to my utmost satisfaction and seems to be in at least 2 times per year for fixing of one sort or another. I mean if they fixed... read more
The service I received was unacceptable! I took my engagement ring in to get it resized, and after it took them two weeks I went to pick it up and it was still not sized correctly. After ANOTHER week of them having it, it was finally correct. Before I picked it up I called to make sure it was sized correctly before I wasted my gas to drive there again, Janice (a worker there) was extremely rude to me and also had to deal with her when I picked it up. I was very unhappy with their services, and definitely will not be going ba... read more
Have made many purchases from Rogers & Hollands and had been satisfied, until our last purchase of a diamond ring for my wife. Had so many problems, sent ring out to be sized they switched the ring sent back with inferior diamonds, numerous times. Over a 3 month period they had the ring more than we did. Finally received a ring to discover my wife was allergic to it. It was white gold which we were told is the same as gold but it is not! My wife is allergic to the metals they put in to make white. ( She does not have a ... read more
Frequently asked questions about Rogers & Hollands Jewelers
How is Rogers & Hollands Jewelers rated?
Rogers & Hollands Jewelers has a 4.5 star rating with 364 reviews.
When is Rogers & Hollands Jewelers open?
Rogers & Hollands Jewelers is closed now. It will open at 11:00 a.m.