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Rossmoor Post Acute
- Nursing home
- Walnut Creek, CA
About this business
Location details
1226 Rossmoor Pkwy, Walnut Creek, CA, 94595, United States
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My mom is just finishing up her second week here and we are so grateful for this facility. At 80 years old she broke her pelvis and after being hospitalized for a week, she was transferred here. We were very wary at first as we had never experienced a skilled nursing facility. My mom has had the most wonderful experience with very caring, dedicated and sweet nurses, CNAs, PTs and OTs. She went in having to wear diapers and now she is using the bedside commode and with help, the bathroom in her room. The PTs and OTs are to... read more
My aunt was here after a stroke and I've been visiting her almost everyday. Facility is clean with very compassionate and thoughtful staff. I thank all who cared for my aunt, from the CNAs, nurses, therapists, admin, housekeeping staff who are indeed dedicated to keeping the facility as polished as it could be. Excellent people, excellent care. Will recommend Rossmoor Post Acute to anyone needing a nursing home or rehab.
Eva De La Rea Untalan RN. Is a very caring Clinical Nurse, ensuring patient & Family Safety on Rendering TPN Home therapy training / Teaching . Eva is Very Knowledgeable Clinically on every aspect of Patient Care.
I am writing on behalf of four therapists who have given me outstanding care. Two, O.T.s named Daeja and Karen, worked with me on some house keeping efforts such as getting to the bathroom, using the commode, brushing my teeth, washing my face and exiting the bathroom and some basic exercises to stimulate and strengthen my upper body. The other two are P.T.s, Anita and Manali Director of Rehab, who have concentrated on helping me improve my walking, which is pretty terrible right now, but is improving with practice and gett... read more
I am extremely frustrated with the experience my family has had here. Communication has been almost nonexistent--calls go unanswered, and getting any kind of update about my dad's condition or care has been unnecessarily difficult. It feels like we are being ignored when all we want is basic information and transparency. On top of that, it's unclear why my dad continues to be kept here. We have not been given clear explanations or timelines, which only adds to the stress and confusion. Families deserve to be part of the conv... read more
Business response:
We are sorry that you feel the communication was lacking. I'm not sure what else we could have done, since you routinely called many of our staff daily - including talking with our social services, case manager, receptionist, admissions team, administrator, medical director, physicians, and multiple nurses - on a daily basis. Most families are very appreciative of our excellent communication, but apparently your expectations are misaligned with most others. Regardless, we're grateful to have had the opportunity to serve y... read more
The caretakers the ptdot people are all exceptionally kind and caring people. They are hampered by short staffing and really poor communication from management. My husband was allowed to rot for 6 weeks in the facility with absolutely no PT and OT. He walked in on a walker. He came out on a gurney. I do not recommend this
After 12 days in the hospital in early December, my husband moved to Rossmoor Post Acute (RPA) where he stayed for 4 and 1/2 weeks. We chose RPA because it offered a private room and had a 5-star rating (for what, we now wonder). However, when he arrived, the private room wasn't available and that was just the beginning of the disparities between what was allegedly offered and the reality of "not much." We could provide similar details listed in other reviews (e.g., lukewarm, repetitive meals, ignored call buttons, confus... read more
Business response:
We apologize for not providing the care experience you needed. We take this feedback seriously and will continue to work to improve. We do follow up on all feedback.
Dangerous Neglect and Dismissive Staff My mother was admitted to Rossmoor Post Acute for PT and OT following hip replacement surgery. What should have been a safe recovery environment turned into a distressing and potentially dangerous situation within hours of admission. Less than two hours after we left for the evening, my mother called in desperation asking us to return. She had been pressing the call button repeatedly for over 40 minutes and called out to multiple staff members who walked past her room. She needed help... read more
Business response:
Thank you for taking the time to leave your review of our facility. We apologize that our services were not to your satisfaction. We have documented your feedback and have notified the management team. We invite you to contact our administrator at (925) 975-5000 if you have any additional concerns or details to share.
I chose this place due to its 4.5 star rating. I give it 1 star, due to a neglect issue. Waiting to have one's diaper changed can be beyond an hour. Sitting in ones own feces and ammonia soaked diaper, or diarrhea for long stretches of time burns the private parts and is deeply painful. This should not be. It's disturbing and and disgusting to the senses. Don't go there if your diagnosis requires being confined to a bed. Such as a broken pelvis, broken legs or hip.
Business response:
Thank you for taking the time to leave your review of our facility. We apologize that our services were not to your satisfaction. We have documented your feedback and have notified the management team. We invite you to contact our administrator at (925) 975-5000 if you have any additional concerns or details to share.
Frequently asked questions about Rossmoor Post Acute
How is Rossmoor Post Acute rated?
Rossmoor Post Acute has a 4.3 star rating with 128 reviews.
When is Rossmoor Post Acute open?
Rossmoor Post Acute is open now. It is open 24/7.