Rossmoor Post Acute

Phoebe 

on Yelp

7 months ago

After 12 days in the hospital in early December, my husband moved to Rossmoor Post Acute (RPA) where he stayed for 4 and 1/2 weeks. We chose RPA because it offered a private room and had a 5-star rating (for what, we now wonder). However, when he arrived, the private room wasn't available and that was just the beginning of the disparities between what was allegedly offered and the reality of "not much." We could provide similar details listed in other reviews (e.g., lukewarm, repetitive meals, ignored call buttons, confus... read more

Sarah H. 

on Yelp

9 months ago

Dangerous Neglect and Dismissive Staff My mother was admitted to Rossmoor Post Acute for PT and OT following hip replacement surgery. What should have been a safe recovery environment turned into a distressing and potentially dangerous situation within hours of admission. Less than two hours after we left for the evening, my mother called in desperation asking us to return. She had been pressing the call button repeatedly for over 40 minutes and called out to multiple staff members who walked past her room. She needed help... read more

T S. 

on Yelp

9 months ago

I chose this place due to its 4.5 star rating. I give it 1 star, due to a neglect issue. Waiting to have one's diaper changed can be beyond an hour. Sitting in ones own feces and ammonia soaked diaper, or diarrhea for long stretches of time burns the private parts and is deeply painful. This should not be. It's disturbing and and disgusting to the senses. Don't go there if your diagnosis requires being confined to a bed. Such as a broken pelvis, broken legs or hip. 

Callie W. 

on Yelp

10 months ago

I was a post acute patient at the Rossmoor post acute in Walnut Creek for 3 weeks and was severely neglected. My ability to articulate my medical needs was disregarded that ended up with giving me medication that had ben discontinued by my doctor. the food was cold and unrecognizable. I would not eat it. I believe that I was discriminated based on medical insurance just placed in a part ware you barley get basic needs broke bed, limited to no personal care. 

Elena M. 

on Yelp

a year ago

This is a clean place but most of the staff members aren't train nor capable to treat and help the needed and sick patients. 

Jeff Y. 

on Yelp

a year ago

This is my first stay in a long term care facility so I have nothing to compare it with. Although there are some people here that are very nice that really care about their job, most seem over worked, underpaid and really dont care. The facility itself is very clean, but the quality of care is lacking. On multiple occaisions I have laid here for over an hour trying to get help and medicine I need to manage pain. I suspect this is a management problem. Based on the quality of the food they are trying to save every penny they ... read more