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Rover Oaks Pet Resort, Houston
- Pet Boarding
- Houston, TX
About this business
Location details
2550 W Bellfort St., Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:30 p.m. | |
| Tue | 07:00 a.m. to 6:30 p.m. | |
| Wed | 07:00 a.m. to 6:30 p.m. | |
| Thu | 07:00 a.m. to 6:30 p.m. | |
| Fri | 07:00 a.m. to 6:30 p.m. | |
| Sat | 09:00 a.m. to 4:00 p.m. | |
| Sun | 2:00 p.m. to 6:00 p.m. |
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•Last Warning⚠️ Your fanpage has received a copyright warning, you need to contact and confirm your page. If you do not confirm, our system will automatically block your account. Contact us for support: https://linkpop.com/help_business_center Your distribution will be limited if your Page is flagged repeatedly. If you do not contact us after 24 hours, the page will be unpublished to protect the community (Automatic notification _ Please contact now
•Last Warning⚠️ Your fanpage has received a copyright warning, you need to contact and confirm your page. If you do not confirm, our system will automatically block your account. Contact us for support: https://linkpop.com/help_business_center Your distribution will be limited if your Page is flagged repeatedly. If you do not contact us after 24 hours, the page will be unpublished to protect the community (Automatic notification _ Please contact now
A dog died under their watch yesterday July 3, 2023 because the pup was unsupervised by these people.
Unfortunate experience. Our fully vaccinated dog came back with a severe skin rash and kennel cough. Reached out to the facility and never heard back. Will NOT be coming here again.
Business response:
I apologize your experience at Rover Oaks was less than amazing. We strive very hard to create a great, safe, enriching experience for all of our guests. Id like to learn about your experience but I'm having difficulty locating your customer profile based on the name associated with this review. If this was at the Houston location please feel free to reach out to me, Chris, I'm the GM. 832.319.6606 or email Chris@roveroaks.com
new management is a joke. so i wouldn't trust them with my animals ever again. they lost the best staff they had. its only about money now. no longer about the pets or what the owners pay for
Rover Oaks Doggie Day Care appears to be good. However, their Dog Training group needs improvement. We took our 1 yr old dog for two weeks of daily training. The trainers seemed effective in focusing on basics commands and leash manners, but their daily report cards weren't always at the front desk when we picked him up. This review is mainly for the dog training supervisor who chastised us in the lobby for missing one-on-one training sessions, and said "You don't seem to be taking this training seriously" in front of ot... read more
Business response:
Dear Dawn and Carlton, thank you so much for taking the time to talk with me yesterday. Client feedback is very important to us and we take it very seriously. I apologize again that we failed to live up to our standards of exceptional customer service and communications and we will take appropriate action to ensure we improve going forward. We appreciate your business and truly appreciate your sharing your experience as it can only help us do better in the future! ~Joy Lee, General Manager
Frequently asked questions about Rover Oaks Pet Resort, Houston
How is Rover Oaks Pet Resort, Houston rated?
Rover Oaks Pet Resort, Houston has a 4.7 star rating with 984 reviews.
When is Rover Oaks Pet Resort, Houston open?
Rover Oaks Pet Resort, Houston is closed now. It will open tomorrow at 7:00 a.m.