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Rumpke - Columbus District Office
- Waste Management Solutions
- Columbus, OH
About this business
Location details
1191 Fields Ave, Columbus, OH, 43201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Rumpke was supposed to pick up for our homeowners association on Thursday. No-show. We called, they offered to come out the next day. No-show on Friday, no-show on Saturday, no-show on Sunday, no show on Monday, despite calling them over and over. This is a colossal failure on their part. Please do not EVER use Rumpke!
Business response:
****, we apologize for your experience. On the rare occasion that a missed pickup occurs, we are always more than happy to come back out and make things right. We are sorry to hear that, in this instance, that process did not go so smoothly. If we can be of any assistance, please give us a call at **************. We want to ensure your satisfaction.
Last week Rumpke skipped our trash pick up for an unknown reason. We called multiple times and they said that someone would be out within 24 Hrs, they never came back. This week we were skipped again so I called and spoke with customer service they sent someone out to pick up our trash. The driver only took half of the trash and left a note saying that it was a bulk pickup, also left a bunch of cardboard laying in my yard the trash he did take the cans were everywhere. I would like to send the pictures to you cooperate offic... read more
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at **************. We look forward to ensuring your satisfaction. Thank you.
Requested a final bill and never received it. Was never told how to return trash bins. ***** took it upon themselves trespass and take the trash cans. Had i been given the proper instructions they would've been returned but this absolutely gives them no right to come onto my property and take the bins. I'm very uncomfortable they thought this was okay especially with the location my trash cans were sitting. Regardless they had no right to step foot further than the curb.
Business response:
******* your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
They missed a pick up. I called early on the same morning. I called every morning after that for 4 days and they told me something different every time. It has been 4 days. I was told today the driver in charge of missed pick *** would get it by the end of the day. It is 7:45 PM on Friday. I guess the trash will sit there through the weekend. So far I have had to rebag it, get it out of the neighbor's yard and re stack it at the end of our 1/4 mile drive. Monday I will change service. NEVER AGAIN. Please do not use Rumpke.
Business response:
***, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
Terrible customer service. Recycles have been sitting on the curb for 3 days and will now sit through the weekend because they weren't picked u. This not acceptable.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at **************. We look forward to ensuring your satisfaction. Thank you.
Horrible customer service. I call about every other week, if not weekly for failure to pick up. I'm told that I have to wait 48 hours after pickup day to complain. Then it's the weekend. Then we are a week without it getting picked up. And that's if we are lucky. And when I call, I tell that person how dissatisfied I am and they really don't care :) I will be looking for another trash company.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at **************. We look forward to ensuring your satisfaction. Thank you.
Rumpke Waste services is terrible for trash pick up. They have skipped our house at least 4 different times in the last 6 months (missing all the houses on our street) and refuse to give a credit even though they aren't providing the service we had paid for. Terrible customer service. Might as well be openly stealing.
Business response:
****, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
There is no way that they can stay in business operating the way they do. I encourage all their employees to start looking for a job elsewhere
Business response:
******, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
Dumpster service for my apartments has been terrible. My dumpsters are overflowing with human trash and I have been a long time customer. Recently service has gotten much worse and service has been sporadic and unreliable. Customer service (Mike in dispatch) lie to me about when the dumpsters will be serviced. Don't know how they have A+ rating! This type of service has been going on for months. I would switch service but there is no other.
Business response:
****** your review is very concerning to us. We would appreciate it if you would contact our customer care team at ***** ********or by email at ********************m. Please include additional detail about your experience, as well as your full service address. Thank you.
Frequently asked questions about Rumpke - Columbus District Office
How is Rumpke - Columbus District Office rated?
Rumpke - Columbus District Office has a 3.8 star rating with 1,346 reviews.
When is Rumpke - Columbus District Office open?
Rumpke - Columbus District Office is closed now. It will open tomorrow at 8:00 a.m.