Rumpke - Columbus District Office

Scott T 

on BBB

a year ago

Unreliable trash pickup.. Very poor (I.e., nonexistent) response to notifications of missed pickups and no corrective action. Ongoing, long-term problem. 

Paul T 

on BBB

a year ago

We called to have them do a pick up of a mattress. They charged us the agreed $30 fee for additional service. But the crew coming to pick up the mattress just put a sticker on the mattress that was wrapped in plastic per their instruction. They never came back. we left the mattress out for 3 weeks eventually having to dispose of it ourselves. We called and followed up several times and they said they would get back to us but never did and stated that the customer service team "didn't have contact with operations." Then when ... read more

Michael E 

on BBB

a year ago

We have called multiple time because our pickup was missed and receive the same response that they will send someone out to pick it up but it usually doesn't happen. My full trash container has been sitting by the road for two weeks and still not picked up. I can understand missing a new customer once, but three or four times in two months? Very poor management. 

David C 

on BBB

a year ago

Watch out for this company. They will get you coming and going. Just had my rates go up 61% in a 12 month period of time. Unfortunately their contract penalizes you so much it is not worth cancelling your service. They also refuse to take a cancellation notice now for future end of service. It must be done 180 days out or they will automatically renew your contract and you are in the same bind again. You can't make this stuff up! 

Patrick A 

on BBB

a year ago

Refused to pick up broken down cardboard because it was not bound. Denied helping a disabled, American military veteran. Shame on you you, Rumpke. 

Stacy R 

on BBB

a year ago

At the start of 2024 my city switched to Rumpke trash service. I live in city which means this is my only option or I'll be fined. At first it was fine. I requested 3 trashcarts because that's what I had before and I have a big family. About 2 weeks ago one of my trashcarts was missing. I contacted Rumpke and they gave me the serial numbers for my carts and I found my missing one at my neighbors. Later she came over and said it was hers and gave me the serial number which was different from what I wrote down but I wrote it i... read more

Amanda A 

on BBB

a year ago

This company is a joke! I've called MULTIPLE times over this past year because the lazy ass employees don't do their job correctly by picking up BOTH trash and recycling! My block has their recycling sitting out since Tues night. I've called multiple times since weds. We get fined for keeping our cans out longer than 24 hours in Parma Ohio. You will be paying ALL of our fines if we get cited! I'm also contacting corporate. This is ridiculous! 

Peggy M 

on BBB

a year ago

Every week I have to call Rumpke to advise that either my trash or my recycle has not been picked up. They continue to apologize weekly and say they will look into it and let me know that the route supervisor will ensure going forward they are picked up weekly. Again today after 2 calls over 40 minutes on the phone they have still not been emptied. I'm not comfortable giving them even 1 star as the customer experience is terrible and level of service is non-existent. I have no other bins to put my trash in and it is becoming... read more

Danley W 

on BBB

a year ago

I can't give a rating lower that one star. Terrible terrible customer service. Two weeks in a row missed my ***** ******OH *****residential trash pickup. I called and she sat there arguing with me that it's my fault ... they may have come at 7 am, they always have come in in the afternoon !!! She said they have the right to change the schedule in this case to allow the workers to avoid the extreme heat in the late morning early afternoon. Ok, so why not tell the customers e.g., email or text that the pickup is significantly ... read more