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Rumpke - Columbus District Office
- Waste Management Solutions
- Columbus, OH
About this business
Location details
1191 Fields Ave, Columbus, OH, 43201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Rumpke is charging me for past months they said I didn't pay them I offer to show them my bank statements that proves I did pay thr bill and I have conformation code they didn't want to see it said that I am being difficult and they can't talk to me they tried so they will have someone call me no one has called back to fix this and I am still left with owing back payments that has been payed one person said it was 2 months behind the other said 1 month only thing was offered was to email me the bill they say I missed when sh... read more
Business response:
*****, your review is concerning to us. We want to ensure that we are doing everything possible to provide 5-star service to our customers. We would like to look into this issue further, please send us an email with your full service address and additional details regarding your account to *********************. Thank you.
Miss trash won’t come back to pick it up. Worst trash company out there no wonder everyone is getting rid of them! Worst customer service I have ever experienced.
Business response:
*******, we apologize for your experience. On the rare occasion that a missed pickup occurs, we are always more than happy to come back out and make things right. We are sorry to hear that, in this instance, that process did not go so smoothly. If we can be of any assistance, please give us a call at **************. We want to ensure your satisfaction.
Rumpke bought out the trash service we were using. We had been paying $75 every 3 months. They raised our rates after a year of them buying out our prior trash company, which was fine, but since then, they continue to raise rates. We were paying a set price for trash and recycling. During the pandemic, they decided to start charging for fuel, which increased the rate by quite a bit. Then they decided to bill separately for recycling, so that raised the rate a little bit more to $95 for 3 months. Now I get my most recent bill... read more
Business response:
We apologize for your experience, ********. If you would like to discuss your experience further, don't hesitate to reach out to us at **************. We would love the opportunity to resolve any issues.
How many times can you miss someone's garbage within a year? Bet Rumpke can answer that question! How about hiring some real employees instead of these lazy no good bums that can't seem to do their job right. Where is my new can I was promised 3 months ago? You are a ******* joke
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at **************. We look forward to ensuring your satisfaction. Thank you.
My garbage wasn't picked up for 3 weeks and I was told "policy" says no credit is allowed unless reported right away... I tried to explain I work long hours and couldn't call through out the day and I was told I should have sent an email... There are no other garbage services in my area so I don't have a choice with who to go with but if I did it would not be Rumpke!
Business response:
***, your review is very concerning to us. We would appreciate it if you would contact our customer care team at **************. Please include additional detail about your experience, as well as your full service address. Thank you.
I've had Rumpke household trash and recycling service for several years since they bought out the good company I had been using. I just received a 34.7% price increase with no prior notification. Just trying to slide it past me on auto-bill. It's a pretty sleazy way to do business. I will add that after shopping around, I found another company charging 37% less than Rumpke. Another unrelated issue: their trucks leak excessive amounts of hydraulic oil onto the streets.
Business response:
***, your review is very concerning to us. We would appreciate it if you would contact our customer care team at **************. Please include additional detail about your experience, as well as your full service address. Thank you.
Their service is beyond picky. You schedule to have things picked up and if it isnt exactly how they would like it they just refuse to pick it up. They dont inform you how it needs to be done. Terrible service from a company that overcharges and doesnt provide a good enough service for that charge. Wish there was another option. They dont do their job and we still pay for it. How does that make any sense?
Business response:
****** we apologize for your experience and would like to look into this matter. Please contact our customer care team at **************. We look forward to promptly addressing your concerns. Thank you.
We have our own recycle container we buy o* ******** marketplace so we start using a lot of recycle materials they are not take it because they told us we have to buy from them we thought they support & encouraging Peoples but they are not. They just need to make money out of that. If not, they don’t want take it and recycle it. That’s what they told us where we learn the to recycle helping environment our kids they learn from school they push us to start recycling. We throw way two ,three big container with everything recyc... read more
Business response:
Yared, we apologize for your experience and would like to look into this matter. Please contact our customer care team at **************. We look forward to promptly addressing your concerns. Thank you.
****** * provided us with superb service for many years....sold out to Rumpke......couldn't do 3 pickups a week....can't even manage 2 during the holidays. This is a golden opportunity for competition, but ********won't service this area and ***** *******y Sanitation is --- well a very poor and expensive choice. Some other service needs to compete in this area. We are more than willing to be their customer. I have relatives in southern Ohio that likewise wish there were other competitors in the market
Business response:
*****, we apologize for your experience and would like to look into this matter. Please send an email (detailing the situation and listing your full service address) to ************************************** We look forward to promptly addressing your concerns. Thank you.
Frequently asked questions about Rumpke - Columbus District Office
How is Rumpke - Columbus District Office rated?
Rumpke - Columbus District Office has a 3.8 star rating with 1,346 reviews.
When is Rumpke - Columbus District Office open?
Rumpke - Columbus District Office is closed now. It will open at 8:00 a.m.