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Rumpke - Corporate Headquarters
- Waste Management Solutions
- Cincinnati, OH
About this business
Location details
3990 Generation Dr, Cincinnati, OH, 45251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Weekly my trash & recycle pickups have been on schedule with no misses. Even this AM the attendant waved to me as I watched out the window. Their customer service has always been excellent too when I have a question. The online bill pay is also perfect so my payment is on time. Their communication on holiday schedules or any other matters is so appreciated. Rumor exceeds my expectations!
Business response:
Hi, ******. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for your business.
I’d like to give a big thank you to John C******** and Todd M******* for their cheerful, kind, and professional service. My neighbor and I have a fun competition to see who can be the first to bring in each other’s bins—I’m running to her side while she’s racing to get mine. John and Todd always join in the fun with friendly encouragement. They even asked about my neighbor’s needs and offered to bring her bin up to the house when I’m not around. Such thoughtful and considerate service!
Business response:
****, thank you so much for sharing! We love to hear stories of our team members going above and beyond for the communities they serve. We appreciate your feedback and your business.
Wasn't great when they started in *****, That being said they are absolutely professional and friendly at this time.
Business response:
****, thank you for your review! We appreciate your feedback and your business. If there is anything else we can do to ensure you receive 5-star service, please let us know at **************************************
After many rate hikes in the last 2 years I decided to go with another service. I cancelled my service with Rumpke and was told to leave the trash bin out after the last pick-up (Aug 28). On Oct 7 I just happen to notice the truck go by and had to flag down the truck to get him to stop and pick up the trash bin. So it was over a month for them to pick it up. They took there time in picking it up and still charged me for that time period. I guess there way of scamming a Senior and Veteran Citizen!
Rumpke threw away our personal garbage can for no reason then refuses to replace free of charge (we have it on camera). Instead they want us to purchase a new one for $90 or give us a $25 credit. What they did is theft and we were not the only ones this week to have this happen to in our neighborhood. Seems like to me they are trying to make extra money this month. Pure *******theft!
I live in the village of ********. Our trash is picked up on Tuesdays. The week of September 14th it was trash and recycle week. We put our trash can with some wood flooring beside it, approximately 20 peices with exact measurements of 4ft long. And next to the recycle bin was cardboard boxes. When the Rumpke trash truck arrived they took the trash bin, and BOXES?? Then the recycle truck came and took the recycle bin but left the flooring. I called customer service that afternoon to ask why they didnt pick up my flooring. Sh... read more
If the trash can is damage by the trash collector, (lid missing) and they have to replace the whole trash, I believe a paying customer should NOT have to wait 7 to 10 days for a trash can replacement. Thats missing a week of trash pickup because of animals can break the plastic bags because of the missing lid.
The trash is picked up weekly. I have a Rumpke trashcan but often have more than what what we sit so I have been putting out my own personal additional trashcan. Over the space of two months Rumpke has dropped broken or ruined two perfectly decent, wheeled, lidded trash cans. When I called Rumpke, they say they werent reliable for breaking the trashcans, I told her I paid $450 a month for our farm plus the monthly fee for the house. She really didnt care. So if I want a second rumpke can I have to pay rent one, I guess thats... read more
Business response:
******, your review is very concerning to **. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional details about your experience, as well as your full service address. Thank you.
Our Trash pick up is every Thursday around 6:30-7:00am. I put my trash cans in the same spot every Wednesday night or Thursday morning. As I went about my day to do errands, I came back home and seen the curb was cracked with the trashcan right in front of it. So I reached out to them 1 before they opened that day but then again the next day. They took forever to give us a responce and got a letter in the mail saying they denied our claim because we had no evidence. They never asked for any. Mind you... this was a while ago.... read more
Business response:
******, your review is concerning to us. We want to ensure that we are doing everything possible to provide 5-star service to our customers. We would appreciate it if you would contact our customer care team by emailing ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
Frequently asked questions about Rumpke - Corporate Headquarters
How is Rumpke - Corporate Headquarters rated?
Rumpke - Corporate Headquarters has a 3.7 star rating with 1,104 reviews.
When is Rumpke - Corporate Headquarters open?
Rumpke - Corporate Headquarters is closed now. It will open tomorrow at 8:00 a.m.