This profile has been claimed by the business owner or representative.
Rumpke - Corporate Headquarters
- Waste Management Solutions
- Cincinnati, OH
About this business
Location details
3990 Generation Dr, Cincinnati, OH, 45251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Weekly my trash & recycle pickups have been on schedule with no misses. Even this AM the attendant waved to me as I watched out the window. Their customer service has always been excellent too when I have a question. The online bill pay is also perfect so my payment is on time. Their communication on holiday schedules or any other matters is so appreciated. Rumor exceeds my expectations!
Business response:
Hi, ******. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for your business.
I’d like to give a big thank you to John C******** and Todd M******* for their cheerful, kind, and professional service. My neighbor and I have a fun competition to see who can be the first to bring in each other’s bins—I’m running to her side while she’s racing to get mine. John and Todd always join in the fun with friendly encouragement. They even asked about my neighbor’s needs and offered to bring her bin up to the house when I’m not around. Such thoughtful and considerate service!
Business response:
****, thank you so much for sharing! We love to hear stories of our team members going above and beyond for the communities they serve. We appreciate your feedback and your business.
Wasn't great when they started in *****, That being said they are absolutely professional and friendly at this time.
Business response:
****, thank you for your review! We appreciate your feedback and your business. If there is anything else we can do to ensure you receive 5-star service, please let us know at **************************************
I canceled my Service in August of last year. Moved to a different city and got sent out traveling for work. Since that time. Rumpke Decided My service was not canceled and kept charging me anyway for trash service. I receive a letter from them in That I owe 161.88 in back fees and they are sending me to collections. I call them and complain and receive an email stating they waived my fees and will not send me to collections. This was sent to me on April 2nd. April 10th I receive a letter from Their Collection agency saying ... read more
Regular residential collection on Monday. Places two trash and one recycling totes on the tree lawn on Sunday night. One trash tote was not taken. This is the second time one tote was left uncollected. I called Monday. Nothing. I called Tuesday & asked for a manager to call. Promised collection 24-48 hours. Called Thursday, nothing. Called Friday, still have a full trash can on my tree lawn and no contact from a manager. Now it’s Saturday, no calls and trash still there. Call center closed. I presume that they are going to l... read more
Business response:
*****, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
My name is ***** ******and I own a home located at *** **** ****** ******* Ohio *****. I have been a garbage and refuse collection customer since June 2024. My contracted scheduled garbage pick up date is every Wednesday, and I always have my garbage by the curb each Tuesday evening. In the 22 months of our partnership, my residence has now been missed 11, I repeat,11 times for garbage pick up services. Once missed on Wednesday, I call the Rumpke Waste and Recycling phone number at ************ the first thing Thursday morni... read more
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service, let alone misses occurring on a regular basis. This is unacceptable and we would like to look into this further to ensure it is promptly addressed. Please contact our customer care team at ************************************** We look forward to ensuring your satisfaction. Thank you.
Bad service consistently. Runs in the dark leaves trash behind or just leaves your trash all together every spring they start this and I'm getting tired of it while paying their crazy high prices
Business response:
******, we apologize for your experience. Please contact us at ************** to address the missed pickups and service concerns.
The trash is picked up weekly. I have a Rumpke trashcan but often have more than what what we sit so I have been putting out my own personal additional trashcan. Over the space of two months Rumpke has dropped broken or ruined two perfectly decent, wheeled, lidded trash cans. When I called Rumpke, they say they werent reliable for breaking the trashcans, I told her I paid $450 a month for our farm plus the monthly fee for the house. She really didnt care. So if I want a second rumpke can I have to pay rent one, I guess thats... read more
Business response:
******, your review is very concerning to **. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional details about your experience, as well as your full service address. Thank you.
Our Trash pick up is every Thursday around 6:30-7:00am. I put my trash cans in the same spot every Wednesday night or Thursday morning. As I went about my day to do errands, I came back home and seen the curb was cracked with the trashcan right in front of it. So I reached out to them 1 before they opened that day but then again the next day. They took forever to give us a responce and got a letter in the mail saying they denied our claim because we had no evidence. They never asked for any. Mind you... this was a while ago.... read more
Business response:
******, your review is concerning to us. We want to ensure that we are doing everything possible to provide 5-star service to our customers. We would appreciate it if you would contact our customer care team by emailing ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
Frequently asked questions about Rumpke - Corporate Headquarters
How is Rumpke - Corporate Headquarters rated?
Rumpke - Corporate Headquarters has a 3.1 star rating with 510 reviews.
When is Rumpke - Corporate Headquarters open?
Rumpke - Corporate Headquarters is open now. It will close at 5:00 p.m.