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Rumpke - Corporate Headquarters
- Waste Management Solutions
- Cincinnati, OH
About this business
Location details
3990 Generation Dr, Cincinnati, OH, 45251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am a new customer. They cashed my check, picked up my trash first two weeks. This week, they never picked up my trash. I have called 4 days in a row now, they always say someone will come out to pick it up, and 4 days into this they still have not yet returned to pick up my trash. I cannot continue to call them each and every day, with no results. The racoons have attacked it each night and I have to go out and re-package it every morning. They say they will "elevate" the complaint, and yet no one ever comes out to pick it... read more
Business response:
****, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
Review for Rumpke On June 1, 2026 I went to Rumpke Louisville Transfer Station, ****************************************** to dump trash. When I arrived at this company to drop off trash, After my car was weighed, I was instructed to leave my drivers license at the transaction booth. When I returned to the booth to pay for the service and the clerk processed my credit card I was informed by the clerk that she had given my license to the previous customer. I questioned how this could happen because all Kentucky licenses have ... read more
Business response:
Your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
A few years ago, I was residential refuse service customer of ***********. However, this company sold their business to Rumpke. When Rumpke started collecting our trash, they began missing our trash collection every so often. I would have to call customer service and let them know; they assured me that someone would be out to get it in the next day or two. However, they rarely came back to get the trash, and if they did, it would be many days later. This led me to switch to a local refuse service - ******* refuse service. We... read more
As a company that has a monopoly on a service I suppose I can see how they don't worry about how good of a job they do. Rumpke does not care about providing quality service to the consumer in any way and is only concerned about how much they can charge by doing as little as possible to maintain the service being paid for. It is yet another example of a greedy corporation providing poor service for exorbitant rates.
Business response:
******, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ***** ********or by email at *********************. Please include additional detail about your experience, as well as your full service address. Thank you.
If I could give 0 stars I would. How in the ****does the BBB have them as an A+ business when **** and ****** have them rated between 1 and 1.7 stars. They should be put out of business end of story. They steal money from customers and leave trash scattered all over when they empty dumpsters. Literally a joke.
Business response:
*******, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
One of the worst customer service departments I have ever talked to. One it comes time to your bill if it is on auto pay they have messed it up and then you will get your trash service suspended from weeks without a problem resolved and when asked to speak to your sales rep you will never hear from them this company is so unprofessional I would never recommend them to anybody I would give this company 0 stars if I could
Business response:
****, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
Stay away from these *********!!!! Takes 3 ***weeks to get your can....then when you cancel it ..because it takes so *** long..which they don't tell you!!!.. good luck gettin your money back in a timely maner....most company's its 2-3 days..not these crooks....get money back 15 days after pickin up can...which takes up to another 2 weeks to so...soooo.. just dropping off and picking up a can takes 5 weeks!!!!!!!!... oh you can't make this **** up...stay away...go to *** *****
Business response:
*******, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
I canceled my Service in August of last year. Moved to a different city and got sent out traveling for work. Since that time. Rumpke Decided My service was not canceled and kept charging me anyway for trash service. I receive a letter from them in That I owe 161.88 in back fees and they are sending me to collections. I call them and complain and receive an email stating they waived my fees and will not send me to collections. This was sent to me on April 2nd. April 10th I receive a letter from Their Collection agency saying ... read more
Regular residential collection on Monday. Places two trash and one recycling totes on the tree lawn on Sunday night. One trash tote was not taken. This is the second time one tote was left uncollected. I called Monday. Nothing. I called Tuesday & asked for a manager to call. Promised collection 24-48 hours. Called Thursday, nothing. Called Friday, still have a full trash can on my tree lawn and no contact from a manager. Now it’s Saturday, no calls and trash still there. Call center closed. I presume that they are going to l... read more
Business response:
*****, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
Frequently asked questions about Rumpke - Corporate Headquarters
How is Rumpke - Corporate Headquarters rated?
Rumpke - Corporate Headquarters has a 3.7 star rating with 1,104 reviews.
When is Rumpke - Corporate Headquarters open?
Rumpke - Corporate Headquarters is closed now. It will open tomorrow at 8:00 a.m.