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Rumpke - Corporate Headquarters
- Waste Management Solutions
- Cincinnati, OH
About this business
Location details
3990 Generation Dr, Cincinnati, OH, 45251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
One of the worst customer service departments I have ever talked to. One it comes time to your bill if it is on auto pay they have messed it up and then you will get your trash service suspended from weeks without a problem resolved and when asked to speak to your sales rep you will never hear from them this company is so unprofessional I would never recommend them to anybody I would give this company 0 stars if I could
Business response:
****, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
Stay away from these *********!!!! Takes 3 ***weeks to get your can....then when you cancel it ..because it takes so *** long..which they don't tell you!!!.. good luck gettin your money back in a timely maner....most company's its 2-3 days..not these crooks....get money back 15 days after pickin up can...which takes up to another 2 weeks to so...soooo.. just dropping off and picking up a can takes 5 weeks!!!!!!!!... oh you can't make this **** up...stay away...go to *** *****
Business response:
*******, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
I canceled my Service in August of last year. Moved to a different city and got sent out traveling for work. Since that time. Rumpke Decided My service was not canceled and kept charging me anyway for trash service. I receive a letter from them in That I owe 161.88 in back fees and they are sending me to collections. I call them and complain and receive an email stating they waived my fees and will not send me to collections. This was sent to me on April 2nd. April 10th I receive a letter from Their Collection agency saying ... read more
Regular residential collection on Monday. Places two trash and one recycling totes on the tree lawn on Sunday night. One trash tote was not taken. This is the second time one tote was left uncollected. I called Monday. Nothing. I called Tuesday & asked for a manager to call. Promised collection 24-48 hours. Called Thursday, nothing. Called Friday, still have a full trash can on my tree lawn and no contact from a manager. Now it’s Saturday, no calls and trash still there. Call center closed. I presume that they are going to l... read more
Business response:
*****, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
My name is ***** ******and I own a home located at *** **** ****** ******* Ohio *****. I have been a garbage and refuse collection customer since June 2024. My contracted scheduled garbage pick up date is every Wednesday, and I always have my garbage by the curb each Tuesday evening. In the 22 months of our partnership, my residence has now been missed 11, I repeat,11 times for garbage pick up services. Once missed on Wednesday, I call the Rumpke Waste and Recycling phone number at ************ the first thing Thursday morni... read more
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service, let alone misses occurring on a regular basis. This is unacceptable and we would like to look into this further to ensure it is promptly addressed. Please contact our customer care team at ************************************** We look forward to ensuring your satisfaction. Thank you.
Bad service consistently. Runs in the dark leaves trash behind or just leaves your trash all together every spring they start this and I'm getting tired of it while paying their crazy high prices
Business response:
******, we apologize for your experience. Please contact us at ************** to address the missed pickups and service concerns.
OUTRAGEOUS FUEL CHARGES!!! WON'T WORK WITH BUSINESSES THAT CAN'T AFFORD IT. EVEN CALLING AND ASKING FOR HELP IS OUT OF QUESTION! IF ONE OF MY CUSTOMERS COULDN'T AFFORD OUR BILL WE WORK WITH THEM "EVERY TIME". WE ARE A SMALL FAMILY OWNED BUSINESS!!!!
Business response:
******, we understand your concerns and would like to take a moment to explain. Gas prices are finally coming down and as consumers, we are enjoying the benefits! However, diesel fuel, which is what most of our fleet runs on, costs more than unleaded gas largely because of new standards requiring blends that work to reduce emissions and pollution. It is important to note that Rumpke's fuel surcharge fluctuates, so as prices decrease, elements of the fuel charge will go down. We do this as a benefit for our customers, rather ... read more
My experience is with Rumpke for my business trash, and at every step they have been an absolutely horrific company to deal with. Customer service is awful and will be rude or dismissive, the latest call included her constantly talking over me and cutting me off and even flat out trying to argue with me about things. Their pickup is spotty at best, the prices are significantly higher than ********or **, and their contracts, good lord their contracts! So, the contract can only be canceled by certified letter, and the letter h... read more
Business response:
******, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
Rumpke picked up my trash at 11:17 PM. I spoke with a customer service representative who said she was a Supervisior. She said Rumpke does as it pleases. if you do not like it, get someone else to provide service. It appears Rumpke dos not want or need this customer.
Business response:
****, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
Frequently asked questions about Rumpke - Corporate Headquarters
How is Rumpke - Corporate Headquarters rated?
Rumpke - Corporate Headquarters has a 3.3 star rating with 653 reviews.
When is Rumpke - Corporate Headquarters open?
Rumpke - Corporate Headquarters is closed now. It will open at 8:00 a.m.