Rumpke - Dayton District Office

Maria B 

on BBB

11 months ago

On 10/4 the Rumpke trash guy dropped my personal 96 gallon trash can into their truck. The truck driver yelled out the window and told my husband that they will make it right. I immediately call the 800 number and the agent said they are not responsible for stolen trash cans and only offer to send a new container and have me pay a fee for it. This solution is unacceptable since Rumpke took my can and my husband and I witnessed it. Since the solution was unfair to me, I requested to speak with someone higher up. The agent sai... read more

Donna S 

on BBB

a year ago

Do not hire this company for trash removal! Yesterday the driver went right past our dumpster and we wee told someone would come back and they never did. Called again today (Friday) and was told they would try to get someone here even though its a non-pickup day. A previous complaint was lodged because the driver dropped a bunch of our garbage on the street and we had to pick it up. Again I was told a supervisor would call ma back -nope. My account is paid three months in advance but I will cancel their service by then. 

Keith D 

on BBB

a year ago

Disgusting company I cancelled service bc of high cost I have overpayment of 34.00 with them Representative said I would be refunded once payment cleared since it was before payment was due It's been 24 days, no refund Called several times and get different answers Told it's on hold until they retrieve they trashcan Overpayment is a separate issue and is illegal to hold payment pending on them getting their lousy butts out to pick up a can that's been on curb for 24 days. Says they will lose 80.00 if they can't get their can... read more

Krista H 

on BBB

a year ago

If I could give this company a zero I would. We have had so many issues with Rumpke. They don't pick up your trash on your service date, it sits out front for weeks at your house, you cancel with them and it takes 10 days or more for them to pick up their trash can. Very unprofessional customer service. We will never use them again and will let every single person in our area know on every platform we have how incredibly terrible this company, its service and employees are. 

Mike F 

on BBB

a year ago

I have lived at my location for about a decade. Have had Rumpke service the entire time. No one will pick up my trash reliably. When you call customer support, they say they are going to put in a call to the supervisor, yet no one ever returns. This is almost a weekly issue. How can a company be so bad? 

Nicholas W 

on BBB

a year ago

They came to pick up trash from our dumpster and there was something in the way apparently. No problem we moved it and they said they would be out the next day. They never showed. We called for the 3rd time now and they now said they'll have to charge more because it was 2 days after the scheduled day- but the day prior they weren't going to charge because it was next day- they just never showed and also didn't show the next day. We have been calling and going through this ordeal for going in 2 weeks now.... that is insane. ... read more

Ann B 

on BBB

a year ago

Called twice in the month of June that they never picked up was told to keep trash out at curb still never came till July 5th and got it all. Got the bill for $77 and when I messaged them about it I got the run around about they couldnt wheel the garbage can to truck because the wheel was broken yet the trash was never in the barrel it was at curb. Now they wont message or call me back. Very poor service and I just started in April with these guys. Shouldnt be in business if this is how you treat your customers. 

Bradley D 

on BBB

a year ago

After cancelling my service with Rumpke due to poor service, they sent me a bill for three months. I called them again about the bill and how I cancelled and never received service and they refused to cancel the bill.They have made a fraudulent claim against my credit that I have an unpaid bill with them. 

Eric B 

on BBB

a year ago

As a service, and its serviceworkers: 5/5. The oversight, handling of the company's financials, handling of the documentation generation automation, website security, account credential storage, data handling practices, and customer dashboard tools are so poorly managed that I get over 5 email blank statements a month, have had to create over 10 different accounts over the past decade to even be able to pay my bill on the same exact account, and pay statements come randomly well after the three month interval.