Rumpke - Dayton District Office

Dennis O 

on BBB

a year ago

I have Rumpke commercial service at my business. It is the worst trash service I have ever had, and is also more expensive than their competitors. We were closed on July 4th, which happened to be our pickup day. Our lot is gated so the gates were closed that day. When no one came to pick up on July 5 I called and was told that commercial service isn't delayed on holidays, even though the only holiday schedule on the website showed that it was delayed, and we were not picked up because the gate was closed. I was told they wou... read more

Karen K 

on BBB

a year ago

I'm giving 2 stars because the customer service lady is so nice. I moved in here about 4 months ago and this is the second time our trash wasn't picked up and we had to call. As it turns out from the rude note we were left this second time we were using the rumpke waste and recycling can for our trash but it is a recycling can apparently. Our bad for assuming the large can we were left from the previous owners was for trash. 

cindy m 

on BBB

a year ago

Picked up garbage and recycling on 12/29/23 in ************in Maineville. Every 20-30 feet along my street they drop circles of crushed glass. Called Customer Service and they didn’t do a ******thing. I hope no animal cuts their paw or anyone gets a flat. Shame on you Rumpke! 

Ryan S 

on BBB

a year ago

Rumpke is the worst trash service ever. They skip our house every single week. We live here in *** *******ohio and can't ever get our trash picked up. We always end up emailing or calling them which is never documented. They could care less about customers. I'll never use them again and would never recommend them 

Mark M 

on BBB

a year ago

I stopped my service with Rumpke over 2 months ago and they still have not picked up my trash can. They more or less tell you "We will leave our stuff on your property as long as we want and if it is not there when they decide to get it they send a bill for the can. If you refuse to pay the bill they turn in the bill to the customers credit report to damage the customers credit report in retaliation for throwing the can they refused to pick up away. THEY ARE AN EVIL CORPORATION... 

GLENN L 

on BBB

a year ago

Very poor service provider. Would not recommend them to anyone. 

Cory S 

on BBB

a year ago

This company gobbled up a smaller local company and took over their routes. You can really tell they pay their workers lower while simultaneously jacking up prices for customers. They constantly leave the lids open to collect rain water and have missed picking up my streets trash three times in the past several months. They also routinely leave the garbage cans in the street, posing a hazard to cars. Im am very dissatisfied by how this company operates. 

Racheal R 

on BBB

a year ago

They skip picking up our trash about 4 to 5 times a year and never make it right. We put our trash cans out by the road like we are suppose to and they just bypass our house. When we talk to someone each day this has happened thy say we have 48 hrs to come pick it up if they want to after missing it. They have never once come out and picked it up after missing to right the situation. So we pay for this service to not even receive the service we paid for. 

kimberly p 

on BBB

a year ago

just got off the phone with a rep to cancel my service on 11/16/23 asked her if i could pay my bill today so im not charged another day on the account she advised we dont give me that and that the bill will be prorated based on todays date have 6 weeks left that should not be billed and o want to make sure im not charged that. i switched because of the increase on my service found it cheaper with another provider also they had outsourced a third party to take payments for them over the phone but the third party will not emai... read more