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Rumpke Waste & Recycling
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
we have had this service for years. we enjoy the "any week" bulk pickup. a simple phone call to let them know. best garbage service we have ever had.
Rumpke has been excellent. The drivers are friendly and courteous and billing is straightforward quarterly payments. Recent addition of fuel charge has increased cost, but they are still more economical than competitor Waste Mgmt.
For once, I'm pleased to write a POSITIVE review! Yesterday I called Rumpke to make arrangements to have my old water softener system picked up with the normal collection this date. The customer service person billed my credit card $22.50. She mentioned the charge was for 'water softener," but made NO mention of any weight restriction. This morning the empty brine tank was collected, but the heavy resin tank was left behind. After contacting Rumpke customer service I was told there was a 50 pound limit, which would preclude ... read more
Always picks up our trash on scheduled date. Never any trash blowing around the yard after they pick up. Container is in good shape, no cracks and wheels aren't broken.
Rumple has very ******customer service I called 3weeks ago to have my damaged van replaced and it still sets in front of my house and was supposed to pick it up 2 weeks ago
Business response:
***** we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to *********************. Thank you.
For 7 of the last 8-9 weeks, Rumpke has not picked up our recycling. They picked up our trash but not our recycling. We forgave them and asked for a credit. A 5-6 dollar credit for a 130 dollar bill was all we got. They continue to do this and we can't get our recycling picked up. No one is taking any accountability for any of their actions.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please send an email (detailing your concern and listing your full service address) to ************************************** We look forward to ensuring your satisfaction. Thank you.
Absolutely the worst trash service ever. Not only have they thrown trash cans away completely but they spill trash and dont clean it up, leave cans in the road etc. no regard to property whatsoever. Never know what time they are coming, just ridiculous service
Business response:
*****, we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to ************************************** Thank you.
They have missed my trash pick up the last 3 weeks I have had to call them each time. I think this is a horrible way to run a business.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please send an email (detailing your concern and listing your full service address) to ************************************** We look forward to ensuring your satisfaction. Thank you.
Our Trash pick up is every Thursday around 6:30-7:00am. I put my trash cans in the same spot every Wednesday night or Thursday morning. As I went about my day to do errands, I came back home and seen the curb was cracked with the trashcan right in front of it. So I reached out to them 1 before they opened that day but then again the next day. They took forever to give us a responce and got a letter in the mail saying they denied our claim because we had no evidence. They never asked for any. Mind you... this was a while ago.... read more
Frequently asked questions about Rumpke Waste & Recycling
How is Rumpke Waste & Recycling rated?
Rumpke Waste & Recycling has a 4.2 star rating with 1,255 reviews.
When is Rumpke Waste & Recycling open?
Rumpke Waste & Recycling is open now. It will close at 5:00 p.m.