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Rumpke Waste & Recycling
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RUMPKE'S PRICING IS OUTRAGEOUS. We live in *******Township, and they were charging us $132.00 every quarter. We switch and are paying nearly half that now from another company. They charge ridiculous fees. We had our can 10 feet from the curb, and the driver won't even stop unless its sitting at the edge or in the road. LAZY! We've had Rumpke since it was called LAND MARK, and LAND MARK was awesome - but when RUMPKE took over, the service declined and the prices kept going up. It should NOT take and average of $10 a week to ... read more
Business response:
*****, we understand your concerns and would like to take a moment to explain. Gas prices are finally coming down and as consumers, we are enjoying the benefits! However, diesel fuel, which is what most of our fleet runs on, costs more than unleaded gas largely because of new standards requiring blends that work to reduce emissions and pollution. It is important to note that Rumpke's fuel surcharge fluctuates, so as prices decrease elements of the fuel charge will go down. We do this as a benefit for our customers, rather th... read more
Customer service is a joke here. They treat everyone like they have a Monopoly. $10.00 more a month than other trash service in the area? Taking my business and the whole neighborhood elsewhere
Business response:
******, we apologize for your experience. Exceptional customer service is a core tenet of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to *********************. Thank you.
Two of my own personal trash can lids have been picked up as trash.
Business response:
****, we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to ************************************** Thank you.
Wow, I really thought that maybe it was just me. Rumpke has skipped picking up my trash more then a few times. I started reading the reviews and find out that it does seem to be a on going problem. Whenever they skip my trash, first I call Rumpke and report it to Customer Service, then I will report it to the city. The city will then reach out to Rumpke. I hope this help someone else.
Business response:
Your review is very concerning to us. We would appreciate it if you would contact our customer care team by emailing ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
They consistently skip my house (I live in a residential neighborhood) for recycling and trash. I have to call about once a month to have them come back to pick up my trash and they usually wait until the next week so I have twice as much trash. They are the absolute worst.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please send an email (detailing your concern and listing your full service address) to ************************************** We look forward to ensuring your satisfaction. Thank you.
Horrible trash service Terrible customer service Stole a trash can left broken glass on our road and missed our trash pickup for three weeks when I called I just got ran around the ringer with the call center and nothing was ever done They are trying to buy out all the trash services and their customer service is garbage literally garbage! Wouldn’t recommend them to my worst enemy!
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into these matters and ensure they are promptly addressed. Please send an email (detailing your concern and listing your full service address) to ************************************** We look forward to ensuring your satisfaction. Thank you.
They cannot seem to pick up our recycling!! For an entire year they've picked it up maybe 10 times. I've called dozens of times and they will pick up for a week or two and then stop for 3 weeks or more. I call and complain and the problem still persists. Trash service is great. The Recycling is a joke!
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please send an email (detailing your concern and listing your full service address) to ************************************** We look forward to ensuring your satisfaction. Thank you.
Expect only half your trash to be picked up and your trash cans to be thrown into the middle of the road. Billing issues the whole two years we had them. Even when I called to cancel them, the lady I dealt with was horrible and had an attitude. They are the most expensive in town. Switched to someone else who is cheaper with better customer service
Business response:
******* we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to *********************. Thank you.
HORRIBLE. I canceled service due to moving and called Rumpke to pick up the cans. They told me it would take 7-10 business days to pick up the cans. Two weeks later they are still there and now I am told they will put a PRIORITY on pick up but it will TAKE 7-10 BUSINESS DAYS MORE. In the meantime I have a HOA threatening to fine me for leaving my cans on the street for two weeks and new owners of the house want them out from in front of their home. Rumpke keeps saying they have an agreement with the HOAS to leave the cans on... read more
Business response:
***** your review is very concerning to us. We would appreciate it if you would contact our customer care team by emailing websupport@rumpke.com. Please include additional detail about your experience, as well as your full service address. Thank you.
Frequently asked questions about Rumpke Waste & Recycling
How is Rumpke Waste & Recycling rated?
Rumpke Waste & Recycling has a 4.2 star rating with 1,255 reviews.
When is Rumpke Waste & Recycling open?
Rumpke Waste & Recycling is open now. It will close at 5:00 p.m.