Rumpke Waste & Recycling

K. C. 

on BBB

2 years ago

My trash was not picked up on Monday. I called and they said it would be picked up within 48 hours, which would be Wednesday. It was still not picked up on Thursday morning. I called once again, and they said it would be picked up today. They still haven't picked it up. They drive by my trash can 3 times. I don't have room in my trash can to wait another 3-4 for them to pick it up. This isn't the first time this has happened. My trash can never moves. It stays in the same spot all week. There is no excuse for them to not pic... read more

Jeff M 

on BBB

2 years ago

In reviewing the previous posts regarding this company, little is left to be said! I love the comment toward the bottom from Rumpke instructing someone to call customer service. Their hands are tied regarding service issues. The upper management recently made a terrible decision to change the pickup day, our trash has not been picked up on the scheduled day for going on 6 weeks. If ********wasn't so ridiculously expensive, I would have already changed. 

Mary K 

on BBB

2 years ago

Disappointed with Rumpke Customer Service. I have been a loyal customer for 3 years and have no complaints about pick up. Due to price increases and fees, I decided to change to a local trash company who offers the same service for nearly 1/2 the price. I contacted Rumpke via email a month ago indicating I wanted to cancel and to ask what measures needed to be taken to close my account, and received an email response asking why I wanted to cancel and confirm that I had paid for the upcoming quarter. This representative took ... read more

Kendra H 

on BBB

2 years ago

This is ridiculous. Our dumpster hasnt been dumped for the second week now. Its completely full and I cant dump my trash. This is unacceptable. Every single day we have called and been told we will pick it up the next day. Today I watched the dump truck pass my farm, flagged him down and he said he was doing the one side and would come up and do the next side. Never came back. So whats the deal? Im paying for a service you arent providing. Weve already spoken to multiple people on the phone and costumer service. Im starting ... read more

MICHAEL C 

on BBB

2 years ago

Rumpke is not a responsible or responsive organization. They failed to pick up my trash bins containing broken branches from a fallen tree limb. They left no explanation. When I called Rumpke customer service, I was told that the driver complained that the branches in the bins were too long. That had never been a problem with Waste Management, our city's previous waste hauler. I was told that if I cut the branches down, they would be picked up with the trash "as a courtesy". I did so, but Rumpke again failed to pick up the b... read more

T.J. N 

on BBB

2 years ago

I wouldnt even give them the one star but what choice do I have. These overpaid lazy people operate a claw to pick up a trash can and proceed to put it down right in front of someones driveway so they cannot pull their car in after coming home from a long days work. *** was notorious for the same thing and this just proves that my city got what they paid for when they switched over to these losers. Hire some people with some work ethic that will actually do what they are supposed to since you are overpaying the worthless one... read more

Valeria S 

on BBB

2 years ago

the service is very unreliable they pick anytime 5AM thru 5PM we are on a state rt. in a rural area lot of wild animals to get into the trash and a lot of fast move traffic. I called when we saw that the neighbor directly across the Street Called them 2 times June 30th, and again on July 3rd they wanted us to leave trash out by the road all holiday weekend. we were bringing the trash in at night and putting it back out in the morning. Did this for 5 days over the holiday week. the truck showed up this morning before we had a... read more

Janet D 

on BBB

2 years ago

Terrible customer service. Negative attitude right from the start. Stopped setting trash out after March. Kept sending me a bill, finally canceled via email in early June, but they pro rated the bill and I had to pay for 2 months of service that I didn't benefit from. Wouldn't listen to my concerns. Very argumentative. Need to get better customer service people. Need different trash service, they are terrible. 

Debra W 

on BBB

2 years ago

Rumpke is HORRIBLE! We pay for trash service and they charge extra for every little thing just to be abused by their customer service. The workers are LAZY and will not do their jobs. Many times, I have gone to pick up the can to find it's not actually empty. Last week, I found a permanent sticky note stuck to the can lid with a snarky note, DO NOT PUT THE CAN OUT WITH THE HANDLE FACING THE WRONG WAY. Well, I am disabled and can only pull the can across the gravel, I cannot turn it around; it is physically impossible for me ... read more